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Added 7 mins ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Vancouver, BC · Toronto, ON
- Full-time
…content and campaigns across digital and social media channels in support of QuadReal's business objectives. This role manages QuadReal's corporate digital marcomm activity across external…
Added 21 mins ago
R&
Senior Azure DevOps / AI Platform DevOps
Robertson & Company Ltd.
Ottawa, ON
- Contract
Robertson is seeking a skilled Senior Azure DevOps / AI Platform DevOps to join our client in support of an existing vacancy.
Added 21 mins ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Toronto, ON
- Full-time
…content and campaigns across digital and social media channels in support of QuadReal's business objectives. This role manages QuadReal's corporate digital marcomm activity across external…
Added 21 mins ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Vancouver, BC
- Full-time
…content and campaigns across digital and social media channels in support of QuadReal's business objectives. This role manages QuadReal's corporate digital marcomm activity across external…
Added 23 mins ago
SJ
Account Executive, Programmatic & Data Solutions
St. Joseph Communications
Toronto, ON
- $90,000 to $110,000 CAD / year
SJC is hiring a Programmatic Sales Executive to grow revenue for SJC Audience+, our new programmatic and first-party data platform. You'll own a book of brand-direct and agency accounts and…
Added 23 mins ago
SI
Cloud Solutions Architect
STACK IT Recruitment
Remote, Canada
- Full-time
- Remote
🏗️ Are you a cloud architect who can design a platform from a blank page and stay hands-on to build it?
Added 23 mins ago
SI
Cloud Solutions Architect
STACK IT Recruitment
Remote, Canada
- Full-time
- Remote
🏗️ Are you a cloud architect who can design a platform from a blank page and stay hands-on to build it?
Added 23 mins ago
SI
Cloud Architect
STACK IT Recruitment
Remote, Canada
- Full-time
- Remote
🏗️ Are you a cloud architect who can design a platform from a blank page and stay hands-on to build it?
Added 23 mins ago
SI
Cloud Architect
STACK IT Recruitment
Remote, Canada
- Full-time
- Remote
🏗️ Are you a cloud architect who can design a platform from a blank page and stay hands-on to build it?
Added 23 mins ago
DevOps Developer, AI Automation
Stay22
Montreal, QC
We are searching for a Platform Engineer with strong Devops and SRE experience to join our growing Platform team. You will also drive the adoption of agentic AI across the platform,…
Added 23 mins ago
Senior Product Manager
Range
Toronto, ON
…trip. Travel advisors when equipped with technology and 24/7 support are irreplaceable. Equally important is our philanthropy. Range Foundation channels 10% of group profits to social…
Added 38 mins ago
Senior Software Engineer – DevTest / QA Automation
Kaseya Careers
Toronto, ON
…and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and…
Added 52 mins ago
U
Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Partner with customer business and technical teams to collect, validate, transform, and onboard customer data into the Upshop platform.
Added 52 mins ago
A
Data Science Manager
Askuity
Toronto, ON
- Full-time
As a Manager, Data Science you will lead the development and integration of AI-enabled capabilities within Fusion, The Home Depot's Business Intelligence tool for suppliers. In this role,…
Added 53 mins ago
V
Instrument Operator Technician (6 Month Contract)
VitalBio
Oakville, ON
- Full-time
…logic to automate tasks, and a scientist’s rigour regarding data integrity. You will ensure our devices perform reliably under the most demanding study protocols while working seamlessly…
Added 1 hour ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 1 hour ago
Flight Centre Travel Group - Power Platform & AI Solutions Specialist - Toronto, ON
Flight Centre
ON
Work with JSON and related data structures to support automation, application, and integration development.
Added 1 hour ago
RB
Senior Director, Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
…managing dependencies across research teams, engineering teams, platform groups, and business…
Added 2 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 2 hours ago
RB
Director, DevOps Insights
Royal Bank of Canada
Toronto, ON
- Full-time
RBC's DevOps team owns the data behind how our engineers work: the telemetry from every tool in the software development lifecycle, from source control and CI/CD through to the AI coding…
Added 2 hours ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Montreal, QC
- Full-time
Added 3 hours ago
TT
10. SEO Client Success Advocate
Top4 Technology
Success, SK
- Full-time
Reporting – Google My Business, Google Analytics, Google Search Console, CallRail, Google Data Studio, Google Tag Manager, HotJar, AgencyAnalytics
Added 3 hours ago
N
Artificial Intelligence (AI) Governance Specialist
NuEnergy.ai
Ottawa, ON
- Full-time
…produce scalable software solutions, tools and analyses that support AI governance. In this role, you’ll be part of a cross-functional team responsible for the development and deployment of…
Added 4 hours ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
Added 5 hours ago
SM
Warehouse Associate
Swish Maintenance Limited
Winnipeg, MB
- Full-time
The Warehouse Associate is responsible for picking customer orders and delivering them to the delivery platform while maintaining the warehouse in a safe and orderly fashion.

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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