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Added 4 mins ago
UT
.NET Developer # 26-25476
US Tech Solutions
St. John's, NL
- $65 to $70 USD / hour
- Contract
We are seeking a Systems Analyst II (.NET Developer) to support a large-scale enterprise application modernization initiative. The resource will contribute across the application,…
Added 4 mins ago
MP
Sr. Guidewire Business Analyst (Billings/Policy)
Michael Page
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
As a Sr. Guidewire Business Analyst specializing in Billings and Policy, you will work closely with stakeholders to analyze business needs and translate them into effective technical…
Added 4 mins ago
CM
Financial Analyst
Critical Mass
Toronto, ON
- Full-time
This is a position within the finance department. The financial analyst team responsible for the accounting and financial duties required to support the needs of Critical Mass' defined…
Added 4 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 6 mins ago
Maintenance Program Analyst
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
Reporting to the Manager of Maintenance Engineering, the Maintenance Engineering Analyst is responsible for the accuracy and integrity of the scheduled maintenance program requirements for…
Added 21 mins ago
KC
Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
…thinking, technical excellence, and diverse perspectives to every…
Added 21 mins ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Supervise and mentor the HR Analyst, providing workload management support, technical guidance, and performance feedback.
Added 21 mins ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
…to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also…
Added 21 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 21 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 21 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 21 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 21 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 21 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 36 mins ago
M
RQ11648 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
detail appropriate to the project and phases of project, aligning with OPS
Added 48 mins ago
BI
Senior Financial Analyst (Construction)
BUILD®️Recruitment Inc.
Vaughan, ON
- Full-time
Senior Financial Analyst to join their Vaughan-based team.
Added 48 mins ago
TN
Business System Analyst
TEK NINJAS
Toronto, ON
- Contract
Working with the Project teams, business stakeholders, technical SMEs, , Data Insights on a growing portfolio of interactive dashboards across many product teams
Added 48 mins ago
AS
Senior Business Intelligence Analyst
Alliance Search Partners
Toronto, ON
- Full-time
Looking for a Senior Business Analyst who will work closely with our project teams in GTA area to successfully deliver Application Development and System Integration projects.
Added 50 mins ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 50 mins ago
IB
Supply Chain Analyst
Innovative Beauty Group
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a highly driven Supply Chain Analyst to play a critical role in owning and optimizing the end‑to‑end order‑to‑cash process. In this role, you will act as a key liaison…
Added 50 mins ago
TH
PACKAGING & BRAND ANALYST
The Home Depot
Canada
- Full-time
As a subject matter expert in packaging, the Packaging Analyst will be required to support the growth, quality and productivity within the business. The role requires daily business…
Added 1 hour ago
TI
Senior Business Analyst
Teckhorizon Inc
Toronto, ON
- Contract
The client is seeking an experienced Senior Business Analyst to provide comprehensive I&IT business analysis services across medium to large-sized projects. The successful candidate will…
Added 1 hour ago
AC
Business Systems Analyst
ALTEN Canada
Toronto, ON
- Other
Context of the project: The team is supporting financial operations, regulatory reporting, integrations and insurance/reinsurance systems. Main initiatives currently include Oracle ERP…
Added 1 hour ago
T
Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…analysis, vendor engagement and analysis, software development, project management, financial management, test plans and execution, and operational standards implementation. Our highly…
Added 1 hour ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Project management experience: Capable of managing or contributing to projects focused on process improvement, system enhancements, or regulatory compliance.

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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