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Added 4 mins ago
DC
QA Analyst
Dover Corporation
Mississauga, ON
- Full-time
As a QA Analyst your day your day-to-day job responsibilities will involve:
Added 11 mins ago
Senior Technical Analyst
Innovation and New Technology
Winnipeg, MB
Reporting to the DTS Service Manager, the Technical Analyst supports the implementation, maintenance, and optimization of infrastructure services, including servers, networks, cloud…
Added 17 mins ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 19 mins ago
AG
Senior Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
Work closely with the project management group in reporting and analyzing project budgets
Added 19 mins ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
The role of Senior Financial Planning & Analysis Analyst handles the planning and monthly financial management process for one Omnicom Media agency. The role is responsible for identifying,…
Added 19 mins ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 19 mins ago
AG
Senior Media Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Media Analyst role will be responsible for executing a wide variety of analyses in support of a client that is looking for help to better understand their media performance via…
Added 19 mins ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 19 mins ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
As a Business Analyst, you will lead reporting and analysis for a wide range of campaigns, from Always On to Product Launches, to big Brand campaigns. With guidance from the rest of the…
Added 19 mins ago
AG
Sr. Campaign Manager, SEO
Adelphi Group
Toronto, ON
- Full-time
The role of the SEO Analyst is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to provide best in class…
Added 19 mins ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Plan, lead and oversee HSN’s corporate accounting and financial reporting functions, ensuring the timely and accurate preparation, analysis and integrity of financial information in…
Added 19 mins ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Plan, lead and oversee HSN’s corporate accounting and financial reporting functions, ensuring the timely and accurate preparation, analysis and integrity of financial information in…
Added 19 mins ago
AG
Data Analytics Lead
Adelphi Group
Calgary, AB
- Full-time
…following areas: tracking and measurement, implementation, reporting, data visualization, testing and evaluation, data integration, or statistical modeling. You have experience optimizing…
Added 19 mins ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 19 mins ago
NC
Financial Analyst - Financial Reporting Systems
NAV CANADA
Ottawa, ON
- Full-time
The Financial Analyst-Financial Reporting Systems serves as a subject matter expert, ensuring their effective design, governance, and ongoing optimization. The role provides functional and…
Added 19 mins ago
AG
Analyst, Data Management & Visualization
Adelphi Group
Toronto, ON
- Full-time
…the direction of senior team members, you will help gather reporting needs from data analysts, media planners, and other stakeholders, and turn those needs into clear, user-friendly…
Added 34 mins ago
通
Senior Financial Analyst, Planning & Analysis
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
At General Mills, our FP&A team is a crucial and highly visible group, and the Senior Financial Analyst enables key corporate reporting and planning at the enterprise level that provides…
Added 34 mins ago
通
Sr. Financial Analyst - Market Strategy & Revenue Management, Cereal
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
The Sr. Financial Analyst – Market Strategy & Revenue Management (MSRM) position at General Mills Canada Corporation is accountable for financial management, oversight, and Market Strategy…
Added 44 mins ago
M
Data Governance Analyst
Morningstar
Toronto, ON
- Full-time
Morningstar DBRS is looking for a Data Governance Analyst to help shape how critical credit data is organized, governed, and made ready for analytics, reporting, and AI-enabled products.…
Added 47 mins ago
T
IT Knowledge Management Analyst
TEEMA
Vancouver, BC
- $50 to $55 CAD / hour
- Contract
IT Knowledge Management Analyst – Applications
Added 1 hour ago
SJ
Financial Analyst Payroll
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor of Payroll Services, the Financial Analyst, Payroll supports both Compensation and Benefit functions within the payroll department and plays an integral role in…
Added 1 hour ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Under the direction of the Director, Insights and Pipeline Management, the Analyst supports the delivery of fundraising analytics, and pipeline management services for the Corporate…
Added 1 hour ago
TB
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Reporting to the Director, HCM and Compensation, the Workday Analyst will deliver operational and service excellence in regard to HR data and system functions. This role will primarily…
Added 1 hour ago
D
Senior Analyst, Portfolio and Asset Management
Dream
Toronto, ON
- Full-time
Dream is looking for a Senior Analyst, Asset & Portfolio Management
Added 1 hour ago
EC
Research Analyst (Contract)
ECO Canada
Calgary, AB
- Contract
…performance-driven individual to join the team immediately. Reporting to the Research Director, the successful candidate will demonstrate the knowledge, skills, and abilities necessary to…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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