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Added 14 mins ago
RH
Director of Care (DOC)
Rural Healthcare Innovations: Dundas Manor
Winchester, ON
- Full-time
…Team. This full-time leadership role is accountable to the Administrator for the overall management of the Nursing Department and Resident Care services. The DOC is responsible for ensuring…
Added 28 mins ago
HA
Certification Administrator
HR Associates
Toronto, ON · Greater Toronto Area, Canada
- $68,000 to $80,000 CAD / year
- Contract
Our client is seeking a Certification Administrator for a temporary position supporting application review and licensing administration. This role combines detailed file assessment, client…
Added 28 mins ago
A
Human Resources Generalist
Altis
Woodbridge, ON
- $70,000 to $75,000 CAD / year
- Full-time
…This permanent opportunity with a growing organization in the service and distribution sector offers the chance to work closely with an experienced HR Manager while building hands-on…
Added 34 mins ago
A
medical office assistant
ADECCO
Toronto, ON
- $20 to $25 CAD / hour
- Part-time
- On-site
Medical Office Administrator (part-time, temporary) East York, ON | TTC accessible (line 2 subway) $20 - $25/hour (commensurate with…
Added 45 mins ago
OA
dental receptionist
Orthodontics and Dental Office
Calgary, AB
- $20 to $25 CAD / hour
- Part-time
- On-site
Our office in NE Calgary is looking to hire a part time dental administrator. As part of the team you are the face of our practice and the first point of contact. The right candidate will…
Added 57 mins ago
CA
Adjoint(e) administratif(ve)
Centurion Associates Inc
Montreal, QC
- Full-time
Added 57 mins ago
MG
Senior Client Accountant - Client Accounting / Comptable gestionnaire de client principal
Maples Group
Montreal, QC
- Full-time
…investment bank, trust services company, investment manager or fund administrator will be an…
Added 1 hour ago
CS
Events Administrator / Administrateur(trice) d'événements
Canada School of Public Service | École de la fonction publique du Canada
Ottawa, ON
- Full-time
Added 1 hour ago
JI
Contractor Sales Administrator
J.D. Irving, Limited
Mount Pearl, NL
- Full-time
…continuing to provide their expertise and superior customer service with…
Added 2 hours ago
CO
Job ID #32259: Tax Registration Officer
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 2 hours ago
KW
Sales Consultant
Key West Ford Sales
New Westminster, BC
- Full-time
Customer service-oriented mindset with excellent interpersonal skills
Added 2 hours ago
KW
Lot Attendant
Key West Ford Sales
New Westminster, BC
- Full-time
Customer service-oriented mindset with excellent interpersonal skills
Added 2 hours ago
NB
Branch Administrator
National Bank of Canada
Oakville, ON
- Full-time
A career as a branch administrator at National Bank Financial, your ability to work in synergy with clients and colleagues will be a key asset. In this role, you’ll be responsible for the…
Added 3 hours ago
S
IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’…
Added 4 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
…administration, we deliver end-to-end solutions and exceptional service to meet our clients’…
Added 4 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
External: Coordinate with software/hardware vendors and service providers for equipment, repairs, and technical information.
Added 5 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…Indigenous communities through our teaching, research and community…
Added 5 hours ago
Rehab & Wellness Administrator
HealthOne
Toronto, ON
As the Rehab & Wellness Administrator at HealthOne, you’ll play a vital role in keeping our department running smoothly and ensuring every patient has a positive, memorable experience.…
Added 7 hours ago
SE
office administrator
Stein Electric Corp / Stein Plumbing & Heating
Saskatoon, SK
- $20 to $22 CAD / hour
- Full-time
- On-site
Added 7 hours ago
P
office administrator
PhoneBox
Vancouver, BC
- $3,500 to $3,800 CAD / month
- Full-time
- On-site
Added 8 hours ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals…
Added 9 hours ago
DL
Office Administrator - Full Time
Delibrex Ltd
Edmonton, AB
- From $20 CAD / hour
- Full-time
- On-site
Job description:* Delibrex Ltd is a reliable warehouse and logistics solutions, offering expert service and high-performance operations that meet the demands of today?s fast-paced supply…
Added 9 hours ago
PS
Service Administrator - Heavy Equipment
Primoris Services Corporation
Acheson, AB · Edmonton, AB
- Full-time
The Service Administrator is responsible for day-to-day administrative duties as requested by management, as well as assisting various departments both on site and in the Corporate Office…
Added 9 hours ago
PS
Service Writer - Heavy Equipment
Primoris Services Corporation
Acheson, AB · Edmonton, AB
- Full-time
The Service Writer provides administrative and operational support to the Fleet Service Department, with responsibility for work order administration, WIP tracking and reporting, employee…
Added 9 hours ago
Coordinator, Marketing
Maison Birks
Montreal, QC
…built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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