Find work in Canada.

340,737 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 20 mins ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
Added 2 hours ago
NV
Senior Technical Cybersecurity Lead (ID#5561)
New Value Solutions
Canada
- Contract
Experienced in design and implementation decisions, not only administered tools or done analyst work. Your primary background is identity engineering, application security engineering, or…
Added 2 hours ago
BB
System Analyst II
Bosch Building Technologies North America
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 2 hours ago
NV
Cybersecurity, Senior Technical Lead (ID#5560)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
Experienced in design and implementation decisions, not only administered tools or done analyst work. Your primary background is identity engineering, application security engineering, or…
Added 2 hours ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Eaton’s PCS division, specializing in electrical services and power distribution systems, is looking for a Proposals & Quotations Analyst to join its team in Laval, QC.
Added 3 hours ago
SC
Risk Analyst
SYSTRA Canada
Toronto, ON
- Full-time
We are lookig for a Risk Analyst for a Rail & Transit project in Ontario.
Added 3 hours ago
S
Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 4 hours ago
UT
Cybersecurity analyst
UPSCALE TECHOFY INC
Calgary, AB
- From $52 CAD / hour
- Full-time
- On-site
Assess physical and technical security risks to data, software and hardware
Added 4 hours ago
NV
Systems Analyst (ID#5559)
New Value Solutions
St. John's, NL
- Contract
New Value Solutions, a national IT consulting company, is seeking a Systems Analyst to support the analysis, design, documentation, implementation, and maintenance of computer systems. The…
Added 5 hours ago
M
Mobile Application Support Analyst
MethodHub
Toronto, ON
- Contract
Added 5 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
Added 5 hours ago
PT
System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 5 hours ago
Solutions Analyst, Support
Teifi Digital
Vancouver, BC
As a Solutions Analyst on Teifi Digital's Support team, you're the technical backbone of our managed accounts. You'll maintain deep technical context across a portfolio of established…
Added 5 hours ago
CF
Supply chain process analyst
coco fresh tea & juice
Montréal, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Added 6 hours ago
YT
Service Desk Analyst - Tier 1 (Weekend)
Yardstick Technologies Inc.
AB · Edmonton, AB
- Full-time
What You’ll Be Doing: As a Service Desk Analyst – Tier 1 (Weekend), you will be a key member of our Service Team, responsible for providing weekend support for our customer user support…
Added 6 hours ago
SAP SD Functional Analyst
Hatch
Mississauga, ON
The SAP SD Functional Analyst plays a pivotal role in delivering innovative, business-focused SAP solutions that support our global operations. In this role, you will partner closely with…
Added 6 hours ago
DT
Analyst III Infrastructure Services
DXC Technology
QC · CAN QC Home based (CSC Location)
- Full-time
Added 6 hours ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Bachelor’s degree in computer science, Engineering or equivalent with 3 -5 years proven experience as a Technical Product Manager, Business Analyst, or similar role in a digital environment.
Added 6 hours ago
B
Payments Processing Analyst
BeachHead
Mississauga, ON
- Contract
Working with one of our top financial clients, this role calls for a Payments Processing Analyst. The successful candidate will support high-volume financial transaction processing, manage…
Added 6 hours ago
CS
Senior Business Systems Analyst – Treasury Technology
Confiar Services
Toronto, ON
- $50 to $55 CAD / hour
- Contract
We are looking for a Senior Business Systems Analyst – Treasury Technology with 5+ years of experience in Business Systems Analysis within the Banking or Financial Services industry.
Added 6 hours ago
A
IT Business Analyst
AtkinsRéalis
Montreal, QC
- Full-time
As an IT Business Analyst, you will partner with business stakeholders to understand requirements, analyze business processes, and support the design and implementation of technology…
Added 6 hours ago
S
Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Added 6 hours ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Added 7 hours ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 7 hours ago
C
Guidewire ClaimCenter Analyst
COFOMO
Quebec, QC
- Full-time

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

Report this job