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Artificial Intelligence (AI) Governance Specialist
NuEnergy.ai
Ottawa, ON
- Full-time
We are excited to add an Artificial Intelligence (AI) Governance Specialist to our team to produce scalable software solutions, tools and analyses that support AI governance. In this role,…
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 3 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Seeking a Waterfall Specialist to join the PE/RE Waterfall and Onboarding Team. This specialized team of professionals are subject matter experts on all aspects of distribution waterfall…
Added 3 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
The End User Systems Support Specialist plays a key role in ensuring smooth daily operations of the organization’s IT infrastructure and end user technology. This position supports both…
Added 4 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…necessary for the successful planning, designing, building, testing, and support of intricate IT challenges, particularly within…
Added 5 hours ago
EC
Product and Application Engineer Opportunity (Facade Focused)
EJOT Construction Fastening Systems Inc. Canada
Toronto, ON
- Full-time
Experience in quality audits, properties testing, technical documentation, and interacting with customers on day-to-day technical requests.
Added 6 hours ago
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Student, Analytics & Technology Systems (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Reporting to the Team Leader - CRE Technology Specialist, the Analytics & Technology Systems – Co-op will assist with the data maintenance and software support of CRE technology within…
Added 6 hours ago
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Digital Product Manager - Intelligent Workflows
DNV
Toronto, ON
- Full-time
…AI-powered capabilities to market, working directly alongside specialist AI product, engineering, and data science…
Added 7 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 7 hours ago
UO
Specialist, Student Health and Wellness
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…immunization records, serology results, medical reports, on-site testing results, and other associated medical tests and…
Added 7 hours ago
Spatial Specialist (Productivity and Automation Specialist)
City of Toronto
Toronto, ON
The primary responsibilities as a Spatial Specialist will be varied. Specifically, you will:
Added 8 hours ago
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ARO Workstream Lead
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
Red Hat Certified Specialist in OpenShift Administration
Added 8 hours ago
UM
Senior Manager, Test Engineering
Ultra Maritime
Dartmouth, NS
- Full-time
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an…
Added 8 hours ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
This role blends manual software testing, test automation, and strategic test planning. You’ll be in hybrid position where you will support initiatives in test engineering, test automation,…
Added 8 hours ago
TT
Digital Controls Technical Specialist
Trane Technologies
Montreal, QC
- Full-time
Join our fast-growing Artificial Intelligence company as a Digital Controls Technical Specialist. Your mission: ensure smooth operations without ever leaving your desk. You'll be the first…
Added 9 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 10 hours ago
Integration & Test Software Engineer
L3Harris Technologies
Montreal, QC
3+ years of relevant experience in software testing, system validation, integration, technical support, or service engineering roles.
Added 10 hours ago
S
Product Development Engineer
Septodont
Bromont, QC
- Full-time
…projects from concept generation through design, prototyping, testing, and transfer to production. This role involves hands-on engineering work including CAD design, performance testing,…
Added 11 hours ago
HA
Senior Engineer – Systems (Powerplant)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Proficiency with engineering analysis tools and data processing software.
Added 11 hours ago
RH
Ecommerce Specialist
Robert Half
Oshawa, ON
- $70,000 to $80,000 CAD / year
- Full-time
…products industry, is seeking an eCommerce & Digital Marketing Specialist to join their marketing team. This opportunity is ideal for a detail-oriented, technically adaptable professional…
Added 11 hours ago
R&
Site Reliability Specialist
Robertson & Company Ltd.
Toronto, ON
- Contract
Automate provisioning, patching, monitoring, compliance validation, disaster recovery testing, and operational activities
Added 11 hours ago
CR
Payroll Specialist- Hybrid
COGIR Real Estate
Kelowna, BC
- Full-time
The Payroll Specialist is responsible for the accurate and compliant processing of payroll, maintaining employee payroll records, ensuring compliance with tax legislation and employment…
Added 12 hours ago
HA
Senior Engineer – Performance
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Proficiency with engineering analysis tools and data processing software.
Added 12 hours ago
HA
Senior Embedded Software Engineer
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic Senior Embedded Software Engineer. Your role involves designing, developing and maintaining the embedded software that runs on our platform,…
Added 12 hours ago
HA
Senior Embedded DevOps and Software Verification Engineer
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic Senior Embedded DevOps and Software Verification Engineer. Your role involves developing, maintaining and applying the engineering infrastructure…

REDPATH MINING

IT Business Analyst (ServiceNow)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, and support the ServiceNow platform, including user access, workflows, catalogs, reporting, upgrades, and approved changes. Collaborate with stakeholders to improve processes, maintain platform security and governance, analyze operational metrics, and support adoption of ServiceNow capabilities.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITIL and ServiceNow ITSM modules; ServiceNow CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred or considered an asset.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Access Control
Incident Management
Change Management
Problem Management
Service Catalog
JavaScript
REST and SOAP APIs
Testing and Troubleshooting
Reporting and Dashboards
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
ITIL 4 Foundation
IT Service Management
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework
Service Portal
Employee Center
AI Capabilities
Workflow Automation
Access Management
Change Management Procedures
SaaS
Cloud Applications
Business Analysis
Project Management
Data Integrity

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