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Added 16 mins ago
Senior Software Engineer – DevTest / QA Automation
Kaseya Careers
Toronto, ON
…coverage. The candidate should be comfortable working across application code, test infrastructure, CI/CD pipelines, cloud environments, and production…
Added 30 mins ago
OP
Electrical, Plant Engineer/Officer
Ontario Power Generation
Timmins, ON
- Full-time
Reporting to the Production Supervisor - Technical, this position is responsible to provide electrical/protection & control enginering technical support for the continuous safe and…
Added 30 mins ago
QM
Représentant(e) service à la clientèle - télétravail hybride - Brossard / Customer Service Represent
Quantum Management Services Ltd.
Brossard, QC
- Full-time
- Travailler en étroite collaboration avec les équipes d'entrepôt, de production et de logistique pour garantir la conformité, le traitement et la validation des commandes.
Added 30 mins ago
QM
Spécialiste des méthodes / Methods Specialist
Quantum Management Services Ltd.
Montreal, QC
- $80,000 CAD / year
- Full-time
Nous recherchons un spécialiste des méthodes sur le terrain, capable de se rendre directement dans l'atelier de production, d'analyser les processus de fabrication, d'identifier les…
Added 30 mins ago
AI
Production Support Engineer
Aptino, Inc.
Toronto, ON
- $45 to $50 CAD / hour
- Contract
We are looking for an experienced Application/Production Support Engineer to provide L2/L3 production support for enterprise applications supporting Global Investment Banking and Capital…
Added 30 mins ago
U
Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support integrations involving ERP, POS, inventory management, forecasting, ordering, DSD, production planning, eCommerce, and other retail systems.
Added 30 mins ago
QM
Inspecteur du contrôle de la qualité - domaine manufacturier / Quality Control Inspector
Quantum Management Services Ltd.
Montreal, QC
- Full-time
…quality, verify compliance with technical requirements, and support manufacturing performance. This role works closely with Production, Engineering, and Quality teams to maintain high…
Added 30 mins ago
MF
Cloud Platform Engineer
MTY Food Group
Montreal, QC
- Full-time
Support application, Infrastructure, Data & AI, and DevOps teams with cloud infrastructure and platform requirements.
Added 30 mins ago
TC
Unix Administrator
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Support production incidents, service requests, problem management, and change management while meeting defined SLA requirements.
Added 31 mins ago
Senior Product Manager
TripArc
Toronto, ON
Own the roadmap: decide what to build next to move those OKRs and what to defer, using pilot feedback and production data, and explain the trade-offs.
Added 31 mins ago
Learning Specialist Designer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…other similar tools. Knowledge and experience with pre/post-production, video editing, and basic audio/visual (AV) production is an asset. Familiarity with AV equipment, live…
Added 44 mins ago
IS
School Administrator (Examinations)
Independent Schools Association (ISA)
ON · Essex, ON
- Full-time
…School on a term time only basis. The School Administrator will support the Examinations Manager in ensuring the effective planning, coordination, and delivery of internal and external…
Added 44 mins ago
MF
Senior Frontend Engineer
Magnet Forensics
Canada
- Full-time
Python. The templates live in our Python application, so you'll be in Python code regularly. You should be comfortable reading, changing, and testing production Python, including Jinja (or…
Added 44 mins ago
Senior Product Manager
Range Group - Job Postings
Toronto, ON
Own the roadmap: decide what to build next to move those OKRs and what to defer, using pilot feedback and production data, and explain the trade-offs.
Added 59 mins ago
RN
Quality Improvement Lead
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
A minimum Lean Six Sigma- Green belt certification and experience in QI (quality improvement) focused environment. Demonstrated application on actual projects on production sites.
Added 59 mins ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
Embrace a feedback cycle with direct communication with users and stakeholders to support and enhance our suite of custom mobile applications
Added 1 hour ago
LL
Law Clerk, Dispute Resolution Advocacy (Commercial Litigation) - 8+ Years - Toronto (Hybrid)
Lerners LLP
Toronto, ON
- Full-time
…Lerners maintains an attractive work environment with excellent support services and state-of-the-art technology. Lerners’ employees enjoy a fast-paced work environment and a supportive,…
Added 1 hour ago
H
Stagiaire Génie Électrique et Contrôle / Electrical and Controls Engineering Intern
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
Collaborer avec les équipes de maintenance, de production et d’ingénierie dans la réalisation de projets d’amélioration continue.
Added 1 hour ago
H
Technicien de réfection de mechanisme/Mechanism Repair Technician
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Relevant du superviseur de production, vous effectuerez des activités de réfection de mécanismes de contrôle de disjoncteurs, notamment le désassemblage, le nettoyage, l’inspection et le…
Added 1 hour ago
Quality Improvement Lead
Riverside Natural Foods Ltd.
Toronto, ON
A minimum Lean Six Sigma- Green belt certification and experience in QI (quality improvement) focused environment. Demonstrated application on actual projects on production sites.
Added 1 hour ago
AG
Truck Operator
Alamos Gold Inc.
Matachewan, ON
- $36.24 to $40.43 CAD / hour
- Full-time
…stakeholders through solid financial performance, low-cost production growth, and a company-wide commitment to social responsibility and environmental stewardship. We currently operate…
Added 1 hour ago
AG
Support Miner (Runner)
Alamos Gold Inc.
Matachewan, ON
- $36.24 to $40.43 CAD / hour
- Full-time
Underground Development Miner – Support Miner (Runner)
Added 1 hour ago
AG
MacLean Bolter
Alamos Gold Inc.
Matachewan, ON
- $40.23 to $46.2 CAD / hour
- Full-time
…mechanized bolting skills and a commitment to safe, efficient production? Do you thrive in a fast-paced underground environment where teamwork, communication, and attention to workplace…
Added 1 hour ago
AG
Underground Production Miner - ITH Driller
Alamos Gold Inc.
Matachewan, ON
- $42.22 to $49.35 CAD / hour
- Full-time
…stakeholders through solid financial performance, low-cost production growth, and a company-wide commitment to social responsibility and environmental stewardship. We currently operate…
Added 1 hour ago
EM
Jr. Metallurgist
Element Materials Technology
Cambridge, ON
- $24 to $26 CAD / hour
- Other
…From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance…

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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