Find work in Canada.

338,033 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
B
Intern, Information Systems Analyst (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Work with process owners and technical teams to understand business needs and translate them into practical automation and reporting solutions.
Added 13 mins ago
M
Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
We are seeking an Application / Solutions Architect to lead the design and development of a Personal Health Number Registry, provide solution architecture guidance and direction to staff…
Added 13 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 34 mins ago
DM
Information technology (IT) support analyst
Dome Mine Ltd.
South Porcupine, ON
- $87,000 to $90,000 CAD / year
- Full-time
- On-site
Consult user guides, technical manuals and other documents to research and implement solutions
Added 44 mins ago
SJ
PACS/RIS Analyst PACS
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
As an integral member of the Diagnostic Imaging department, the responsibilities of the PACS/RIS Analyst include:
Added 46 mins ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
…optimization, and integration of Human Resources systems and technology solutions for the organization, including SAP Human Capital Management for core HR and employee data, onboarding and…
Added 46 mins ago
E
Senior Analyst, Finance Systems
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager – Finance Systems, the Senior Analyst – Finance Systems will be responsible for assisting with Workday financial system configuration, reporting and…
Added 1 hour ago
B
Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 1 hour ago
IF
.NET Programmer Analyst
iA Financial Group
Quebec, QC
- Full-time
iA Financial Group is looking for a versatile Application Programmer Analyst (.NET) to join the Agent Compensation sector within the Odyssey Train. You will become part of a team driven by…
Added 1 hour ago
VI
Enterprise resource planning (ERP) analyst
Vintage IT Solutions Inc
Oshawa, ON
- From $106,812 CAD / year
- Full-time
- Hybrid
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 1 hour ago
UO
Student Financial Business Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst incumbent is responsible for the recommended awards and bursary programs. The Student Financial Business Analyst position report to the Manager,…
Added 1 hour ago
O
Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
…biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more effectively. We are committed to helping people living with cancer, as well…
Added 1 hour ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:
Added 2 hours ago
TH
PACKAGING & BRAND ANALYST
The Home Depot Canada
Bolton, ON
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 2 hours ago
TH
Sp°cialiste Marques/emballages
The Home Depot Canada
Bolton, ON
- Full-time
…éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances,…
Added 2 hours ago
HA
Energy Infrastructure Analyst
H.H. Angus & Associates Ltd.
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…with over 450 employees, we create innovative and sustainable solutions for our clients’ most complex challenges. Our passion is solving problems, innovation is our culture, sustainability…
Added 2 hours ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
Experience supporting end users, troubleshooting hardware and software, administering Microsoft 365 applications, and documenting technical solutions.
Added 3 hours ago
O
Analyste d'affaires intermédiaire, volet IA
Onepoint
Montreal, QC · Quebec, QC
- Full-time
Analyser la faisabilité et la valeur ajoutée des solutions d'intelligence artificielle proposées;
Added 3 hours ago
W
Analyste d'affaires intermédiaire, volet IA
Wepoint
Montreal, QC · Quebec, QC
- Full-time
Analyser la faisabilité et la valeur ajoutée des solutions d'intelligence artificielle proposées;
Added 3 hours ago
IF
Functional Architecture Advisor, Financial Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you driven by the evolution of technology solutions and eager to contribute to the transformation of accounting and financial processes? As a Functional Architecture Advisor, you will…
Added 3 hours ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
A technical professional who bridges business needs and IT solutions. They analyze organizational systems, create user stories, identify inefficiencies, and recommend technology solutions…
Added 3 hours ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
A Job Description (JD) containing these terms typically targets roles like Business Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a…
Added 3 hours ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Oakville, ON · Toronto, ON
The Senior IT Business Systems Analyst serves as the bridge between business challenges and technology solutions, with a primary focus on SAP Ariba and end-to-end procure-to-pay…
Added 3 hours ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 3 hours ago
AG
Business Analyst – HRIS & Payroll
Aeolus Group
Ottawa, ON
- Full-time
Aeolus Staffing Solutions is seeking a hands-on Business Analyst to support a public-sector client’s assessment of requirements for a new Human Resources Information System and Payroll…

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

Report this job