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Added 11 mins ago
TM
Labour Relations (LR) Specialist
Toronto Metropolitan University
Toronto, ON
- Full-time
…provisions, and help develop consistent approaches to their administration. You'll bring curiosity and sound judgment to complex questions, researching case law, identifying relevant…
Added 14 mins ago
Senior Scrum Master
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 14 mins ago
Bilingual Senior Specialist, Project Management
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 14 mins ago
Bilingual Senior Scrum Master
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 14 mins ago
BP
Human Resources Services Coordinator
Bora Pharmaceuticals
Mississauga, ON
- Full-time
HRIS Data management including inputting all employee changes into HRIS system.
Added 14 mins ago
SC
S4 HANA ERP Delivery Lead (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…business objectives. Acting as the primary delivery counterpart to system integrators and internal stakeholders, the incumbent oversees delivery execution, monitors performance, manages…
Added 14 mins ago
V
Bilingual Contracts & RFP Specialist (French & English)
Vantive
Vancouver, BC · Mississauga, ON · Laval, QC
- Full-time
…organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients - that is what Vantive aspires to…
Added 14 mins ago
TT
Salesforce Administrator - 12 month + Contract
Trojan Technologies
London, ON
- Part-time
…management processes. This role provides day-to-day Salesforce administration, maintains data integrity, supports user adoption, and delivers platform enhancements that improve business…
Added 14 mins ago
Field Nurse Case Manager
Bayshore
NB
Proposer et/ou dispenser une formation aux patient(e)s et aux médecins sur l’administration des produits. Agir à titre de personne-ressource centrale pour la liaison avec les parties…
Added 14 mins ago
HO
Digital Product Strategist
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our…
Added 25 mins ago
BC
Project Coordinator (Project management analyst)
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Proactively ensure project management processes run smoothly and that system data remains accurate and up to date
Added 25 mins ago
BC
Project Coordinator (Project management analyst)
BBA Consultants
Montreal, QC
- Full-time
Proactively ensure project management processes run smoothly and that system data remains accurate and up to date
Added 25 mins ago
HD
Temporary Senior Officer - Substitute Employee Management System
Halton District School Board
Burlington, ON
- Temporary
Position: Senior Officer - Substitute Employee Management System
Added 27 mins ago
TC
Project Coordinator
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…documentation for software development, infrastructure upgrades, or system…
Added 29 mins ago
SL
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…enterprise release orchestration platform and delivery operations system. You will be responsible for sustaining current enterprise release orchestration operations while supporting our…
Added 29 mins ago
Human Resources Generalist
Intertape Polymer Group (IPG)
Truro, NS · NS
Maintain HRIS data integrity and support HR system administration activities, including employee transactions and training, reporting, audits, data validation, and process improvements…
Added 29 mins ago
SM
Supervisor, Water Treatment
SSR Mining Inc.
Saskatoon, SK
- Full-time
…pass a substance test as marijuana can remain in the user’s system for as many as 30 days after…
Added 29 mins ago
SM
Camp Worker 1 (Housekeeper)
SSR Mining Inc.
Saskatoon, SK
- Full-time
Follow cleaning / sanitation protocol for Administration building.
Added 29 mins ago
RC
Desktop Administrator II, IT Infrastructure
Ryan Companies US, Inc.
Calgary, AB
- Full-time
Participates in the Desktop Administration on-call support rotation as needed.
Added 29 mins ago
TC
Payment Services Associate (Part-time)
The City of Red Deer
Red Deer, AB
- Part-time
…cash processing, account maintenance, and filing. Assist with system testing, process improvements, staff training, and operational reporting. Investigate account issues and appeal requests…
Added 29 mins ago
LC
Coordinator_FT-Perm
LOFT Community Services
Toronto, ON
- $67,011 to $79,010 CAD / year
- Full-time
…maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation…
Added 29 mins ago
GP
COORDONNATEUR EN RESSOURCES HUMAINES / HR Support Specialist - Canada
Global Payments Inc.
Montreal, QC
- Full-time
Assurer l'exactitude des données et l'excellence des processus grâce à l'administration, à la validation et à l'audit du système d'information des ressources humaines, afin de favoriser une…
Added 44 mins ago
EV
Veterinary Assistant, Client Service Representative
Ethos Veterinary Health
Dartmouth, NS
- $20 to $24 USD / hour
- Full-time
Answer and manage a multi-line phone system while prioritizing urgent situations
Added 55 mins ago
LE
CEO Office - Executive Administrative Assistant
Laurentis Energy Partners
Oakville, ON
- Full-time
Prepare and manage the administration of correspondence covering a broad array of subject matter including reports, labour relations material including bargaining agenda material,…
Added 57 mins ago
NB
Senior Administration Agent
National Bank of Canada
Calgary, AB
- Full-time
A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your…

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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