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Added 13 mins ago
Senior Technical Analyst
Innovation and New Technology
Winnipeg, MB
Experience applying information security principles and security controls to maintain the confidentiality, integrity, and availability of systems.
Added 21 mins ago
NC
Financial Analyst - Financial Reporting Systems
NAV CANADA
Ottawa, ON
- Full-time
The Financial Analyst-Financial Reporting Systems serves as a subject matter expert, ensuring their effective design, governance, and ongoing optimization. The role provides functional and…
Added 30 mins ago
Senior Policy Analyst
Housing, Addictions and Homelessness
Winnipeg, MB
The Government of Manitoba is currently seeking highly skilled individuals to fill multiple Senior Policy Analyst (PM3) positions within the Department of Housing, Addictions and…
Added 1 hour ago
SS
Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada
SCM Services d’assurances
Laval, QC
- Part-time
ClaimsPro LP - Shared ServicesBilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada
Added 1 hour ago
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Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
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- Part-time
ClaimsPro LP - Shared ServicesTechnical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, CanadaCompensation range: $21.03 - $29.18 hourly
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Workday Analyst
Tilray Brands, Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application,…
Added 1 hour ago
GI
business analyst - computer systems
G9SIGMA INC.
Toronto, ON
- From $46 CAD / hour
- Full-time
- On-site
Design, develop and implement information systems business solutions
Added 1 hour ago
TS
Associate, Corporate Banking (Real Estate)
TD Securities
Toronto, ON
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Added 2 hours ago
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RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
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RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
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RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
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SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
T
Associate, Corporate Banking (Real Estate)
TD
Toronto, ON
- Full-time
Conducts market, industry, and client research in support of the ongoing risk assessment process, including ongoing monitoring of client/industry news and developments.
Added 3 hours ago
CS
Co-op: Screening Analyst
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
If applicable: Travel costs benefits may apply. Further information will be disclosed during the interview process.
Added 3 hours ago
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HRIS Analyst
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- Full-time
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Risk Management Analyst
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Added 4 hours ago
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Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
A Cyber/Information Security related degree and/or relevant cyber security qualification(s) would be desired but not required
Added 4 hours ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
…week-long orientation where you will receive Bank/Line of Business information and network with peers and Enterprise leaders across Summer Campus programs. Summer Analysts are given a true…
Added 4 hours ago
BO
Canada | Toronto | Global Technology Summer Analyst - Business Analyst | 2027
Bank of America
Toronto, ON
- Volunteer
…week-long orientation where you will receive Bank/Line of Business information and network with peers and Enterprise leaders across Summer Campus programs. Summer Analysts are given a true…
Added 5 hours ago
OG
Application Support Analyst
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Added 5 hours ago
NA
Technical Systems Analyst, Student Systems
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
As a Technical Systems Analyst, you will join a collaborative team in a hybrid work environment and play a key role in the technical administration and support of NAIT’s Enterprise Resource…
Added 5 hours ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
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Added 6 hours ago
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Analyst, CN Communication Center - 12 months contract
CN
Quebec, QC
- Contract
Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency…
Added 6 hours ago
UI
Junior Business Analyst
Util-Assist Inc.
Newmarket, ON
- Full-time
…services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their…
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Senior Analyst - Fuel and Fuel Channel Analysis
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Toronto, ON
- Full-time
Position: Senior Analyst - Fuel and Fuel Channel Assessment

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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