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Added 9 mins ago
HO
Digital Product Strategist
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…this role requires extensive experience and understanding of ServiceNow based products such as: Automation Engine, Customer Service Management (CSM), IT Asset Management (ITAM), IT…
Added 23 mins ago
L
Technical Support Engineer
Luxoft
Toronto, ON
- Contract
ITIL - incident and change management (ServiceNow)
Added 52 mins ago
TC
Senior L3 Network Engineer (Network SME and Automation Lead)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Added 54 mins ago
Software Developer (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for Software Developer Students who are eager to learn, build real-world systems, and contribute to meaningful software solutions in a collaborative environment. This student…
Added 1 hour ago
QI
Clarity PPM Developer
Qualis1 Inc.
Toronto, ON
- Contract
Experience/Knowledge of Integrating/Interfacing the Clarity PPM tool with 3rd Party Products which includes Jira, Oracle Fusion, ServiceNow, etc.
Added 1 hour ago
ServiceNow System Administrator
Bell
Toronto, ON
Bell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for…
Added 2 hours ago
ServiceNow Senior Technical Advisor
Bell
Toronto, ON
Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design,…
Added 2 hours ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Added 2 hours ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
Working knowledge of ServiceNow and ITSM processes (Incident, Problem, Change, Release, Configuration Management)
Added 2 hours ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist…
Added 2 hours ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist…
Added 2 hours ago
AC
Rep, Technical Support
AVI-SPL Canada
Burnaby, BC
- Full-time
…responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and…
Added 2 hours ago
AC
Rep, Technical Support
AVI-SPL Canada
AB · Edmonton, AB
- Full-time
…responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and…
Added 2 hours ago
AC
Rep, Technical Support
AVI-SPL Canada
Calgary, AB
- Full-time
…responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and…
Added 3 hours ago
AC
Product Manager - CCT Customer Care Experience and Platform Insights
Air Canada
Toronto, ON · Dorval, QC
- Full-time
A strong knowledge of software application tools and technologies, Jira, Confluence, ServiceNow, AWS QuickSight, Power BI, etc.
Added 3 hours ago
TI
Data Architect - Senior
Teckhorizon Inc
AB · Edmonton, AB
- Contract
Added 3 hours ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
Experience with portfolio and resource management tools (e.g., Clarity, ServiceNow, Jira, Planview).
Added 3 hours ago
O
Analyste de soutien à la production TI
Onepoint
Montreal, QC
- Full-time
Excellente maîtrise des outils de billetterie TI et de gestion des demandes tels que Remedy, ServiceNow et Jira;
Added 3 hours ago
W
Analyste de soutien à la production TI
Wepoint
Montreal, QC
- Full-time
Excellente maîtrise des outils de billetterie TI et de gestion des demandes tels que Remedy, ServiceNow et Jira;
Added 3 hours ago
W
3820 DevOps / DevSecOps
Wepoint
Montreal, QC
- Full-time
Connaissance approfondie des outils ITSM (ServiceNow)
Added 4 hours ago
GE
Business Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Added 4 hours ago
ZL
ServiceNow Developer with GRC Expertise
ZenithInfotek LLC
Canada
- Contract
We have an upcoming requirement for a few experienced ServiceNow resources with strong expertise in GRC (Policy & Compliance Management). In addition, candidates should have hands-on…
Added 4 hours ago
TI
ServiceNow Developer
Tekgence Inc
Toronto, ON
- Contract
Strong expertise in ServiceNow GRC IRM, including implementation and customization.
Added 5 hours ago
RM
IT Business Analyst (ServiceNow)
Redpath Mining Contractors and Engineers
Vaughan, ON
- Full-time
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist…
Added 5 hours ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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