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Added 10 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 10 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 10 mins ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 10 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 54 mins ago
UO
Research Agreements Specialist
University of Victoria
Victoria, BC
- Full-time
The Research Agreements Specialist (RAS) plays a critical role in facilitating the timely and efficient review and negotiation of legal agreements necessary to enable research at the…
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 1 hour ago
GP
Commercial Services Specialist
Greek Peak Mountain Resort
NS · Richmond Road, NS
- Full-time
The Commercial Services Specialist sources, solicits, and supports commercial services within First Community Bank (FCB) Commercial Banking Operation (CBO) while providing a superior…
Added 1 hour ago
TI
Digital Controls Technical Specialist
Trane Italia
Montreal, QC
- Full-time
Join our fast-growing Artificial Intelligence company as a Digital Controls Technical Specialist. Your mission: ensure smooth operations without ever leaving your desk. You'll be the first…
Added 1 hour ago
M
RQ2 - Systems Testing QA Specialist - Senior
Maarut
Toronto, ON
- From $101 CAD / day
- Full-time
- On-site
…class="align-justify" style="text-align:justify"><span>The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these…
Added 2 hours ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 2 hours ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
…relevant security architecture experience and expertise in implementation and or in service support to join an exciting opportunity. A current and valid Government of Canada Secret…
Added 3 hours ago
Commercial Specialist
Aecon
Toronto, ON · Scarborough, ON
As part of this project, we are currently looking for a commerical specialist to join our team.
Added 3 hours ago
S
Specialist, Cloud Infrastructure (Solution Architect)
SaskPower
Regina, SK
- Full-time
Looking for a Specialist, Cloud Infrastructure (SA) to be part of an agile, innovative team focused on modern technologies and continuous improvement. The role provides technical expertise…
Added 3 hours ago
B
Technical Specialist II
BMO
Toronto, ON
- Full-time
Support deployment activities and manage implementation issues through to resolution
Added 3 hours ago
T
Spécialiste principal(e) DevOps | Senior DevOps Specialist
TAIT
Montreal, QC
- Full-time
As a Senior DevOps Specialist, you will play a key role in building and maintaining the infrastructure, automation, and deployment systems that power our vision to Create Moments that Move…
Added 3 hours ago
C
Specialist Solution Management-CA
CN
AB · Edmonton, AB
- Full-time
Handle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environment
Added 3 hours ago
K
Tax Specialist, US Corporate Tax
KPMG
ON · Toronto, Ontario
- Full-time
Experience with US tax return preparation software (including Thomson’s GoSystems and OneSource), US tax research tools (including Thomson’s Checkpoint and Bloomberg’s BNA) and Microsoft…
Added 3 hours ago
CN
S&T Operational Excellence Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…and laboratory operations? As an S&T Operational Excellence Specialist, you will collaborate with stakeholders across the organization to drive operational effectiveness, support compliance…
Added 4 hours ago
SM
Clinical Educator - Nursing Oncology & Endoscopy (Inpatient Hematology/Oncology, Cancer Care)
St. Michael's Hospital
Toronto, ON
- Temporary
Supports and participates in the implementation of evidence-based practice (best practice guidelines and other forms of evidence) and quality improvement initiatives on unit/in programs…
Added 4 hours ago
NG
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively
- Full-time
The Technical Specialist role is responsible for providing quality technical support and engineering, in development, maintenance, training, and product services across the Normet fleet of…
Added 4 hours ago
Bilingual Senior Specialist, Project Management
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the IT Performance and Partnership team, in the Bilingual Senior Specialist, Project Management position, where you'll lead the delivery of strategic technology initiatives that enable…
Added 4 hours ago
MI
Automotive District Manager
Midas International
Toronto, ON
- Full-time
The Automotive District Manager / Franchise Operations Specialist (FOS) will work closely in partnership with Regional Sales Managers (RSM) and Division Vice President (DVP) to actively…
Added 5 hours ago
C
Payroll and HCM Implementation Consultant
CMiC
Toronto, ON
- Full-time
The Payroll and HCM Implementation Consultant is a subject matter expert (“SME”) in a unique element of the Human Capital Management application of the CMiC software. This element uses…
Added 5 hours ago
AH
Recreation Therapist II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…development and continuous improvement through the development and implementation of processes, protocols, documentation tools, education resources, and quality improvement activities. You…
Added 6 hours ago
UW
Specialist, Bilingual Partner Development and Outreach – Ottawa
Up With Women
Ottawa, ON
- Full-time
Reporting to the Manager, Outreach and Partnership Development, the Bilingual Partner Development and Outreach Specialist – Ottawa is responsible for achieving client recruitment and…

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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