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Added 11 mins ago
NE
Junior Developer - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Assist with system integration projects and process improvements.
Added 12 mins ago
KG
Senior Business Systems Analyst
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Data mapping, payload mapping, source-to-target mapping, message catalogs, interface design, UI-to-API mapping, downstream system integration.
Added 29 mins ago
Senior Officer, Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 43 mins ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is seeking a Sales Pricing Management and Data Analysis Analyst to join its Corporate Team at the Head Office in Saint-Laurent, Quebec.
Added 44 mins ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is looking to fill a permanent full-time position for a Sales Pricing & Data Analytics Analyst at our offices located in Saint-Laurent, Quebec.
Added 44 mins ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Our staff members are the backbone of our system. Becoming a part of the TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all…
Added 45 mins ago
Credit Analyst
Sexton Family of Companies
Winnipeg, MB
Reporting to the Credit Manager, the Credit Analyst supports the day-to-day execution of the company’s credit and collections activities. This role is responsible for customer account…
Added 59 mins ago
SP
Manager, Human Resource Systems and Reporting
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
…employment administration, HR systems, reporting, analytics and system-enabled HR services. The team includes an HR Analyst Team Lead, three HR Assistants and three HR Analysts. The manager…
Added 59 mins ago
UT
Solutions Architect # 26-25245
US Tech Solutions
Fredericton, NB
- $90 to $95 CAD / hour
- Contract
Support User Acceptance Testing, system testing, defect management, and production stabilization.
Added 1 hour ago
CH
Data Analyst
Calgary Homeless Foundation
Calgary, AB
- Full-time
The Data Analyst helps CHF understand what is happening across Calgary's homeless-serving system by turning complex data into clear, reliable analysis and insights.
Added 1 hour ago
C1
AML Analyst - (Hybrid)
Central 1
Toronto, ON · Vancouver, BC
- Full-time
…critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial…
Added 1 hour ago
C
Partner Program Product Manager
Cohesity
Canada
- Full-time
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Added 1 hour ago
HC
Treasury Analyst, Treasury & Capital Markets
Honda Canada Inc.
Markham, ON
- Full-time
The Treasury Analyst is primarily responsible for executing Honda Canada Finance Inc.’s daily cash management activities including bank account administration, payment oversight,…
Added 1 hour ago
Financial Analyst
Munich Re
Toronto, ON
Reporting to the Director, Reinsurance Accounting, the Financial Analyst plays a key role in financial reporting, business analysis, and reinsurance accounting activities for Munich Re's…
Added 1 hour ago
Fleet Financial Analyst
FortisBC
Surrey, BC
Participates in the development and maintenance of financial and management reports in the Business Warehouse (BW) system, including:
Added 1 hour ago
JC
Private Equity Fund Administration Analyst
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Experience with Investran or similar integrated Private Equity system a plus
Added 1 hour ago
SI
Quality Assurance Analyst
Sovereign Insurance
Toronto, ON · Calgary, AB
- Full-time
The Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. The incumbent conducts thorough…
Added 1 hour ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
The Analyst provides business analysis, documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs…
Added 1 hour ago
MC
Senior IT Business Analyst
MMC Corporate
Toronto, ON
- Other
Communicate requirements clearly to Development and QA teams using the ADO Ticketing System, tracking and prioritizing tickets to meet project deadlines.
Added 1 hour ago
ZS
Senior Business Systems Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Data mapping, payload mapping, source-to-target mapping, message catalogs, interface design, UI-to-API mapping, downstream system integration.
Added 1 hour ago
AA
Business Systems Analyst
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
The Business Systems Analyst bridges business processes, people, data, reporting, and systems by defining business requirements, analyzing current-state and future-state workflows,…
Added 2 hours ago
T
Senior Finance Analyst- Customer Platform Finance
TD
Toronto, ON
- Full-time
Reporting to the Sr Manager, the Senior Financial Analyst position within the CBTS Finance group requires an action-oriented individual with strong technical skills, good business acumen…
Added 2 hours ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and…
Added 2 hours ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Works independently as the senior or lead system analyst and coaches/guides members within area of expertise
Added 2 hours ago
M
AI Opportunities | Opportunités en IA
McKesson
Montreal, QC
- Full-time
…moves. Open roles: Lead Solution Architect, Senior Business Analyst, Data Scientist, Data…

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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