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Added 4 mins ago
S
Senior Business Analyst, PHIS
Sanya’k̓ula
Vancouver, BC
- Full-time
…Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the analysis…
Added 4 mins ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and…
Added 4 mins ago
RC
Senior Financial Analyst
Randstad Canada
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Senior Financial Analyst | Toronto | Contract
Added 4 mins ago
FI
IT Business Analyst
FP Inc.
Toronto, ON
- $50 to $62 CAD / hour
- Contract
5+ years of experience as an IT Business Analyst in complex delivery environments
Added 4 mins ago
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Business System Analyst
MethodHub
Vancouver, BC
- Contract
· 8+ years as a Business Systems Analyst, Technical Analyst, Platform Product Owner, or similar role, including at least 3 years supporting infrastructure, cloud, or DevOps teams.
Added 4 mins ago
OG
L2 Technical Analyst
Odyssey Global
Windsor, ON
- Contract
Job Title: L2 Technical Analyst – Workplace Technology & DEX
Added 4 mins ago
OG
L3 Technical Analyst
Odyssey Global
Montreal, QC
- Contract
We are seeking a customer-focused and technically skilled L3 Technical Analyst to provide exceptional support to employees across corporate environments.
Added 4 mins ago
CP
Financial Analyst - External Reporting
Canada Packers Inc.
Mississauga, ON
- Full-time
Reporting to the Manager, External Reporting, the Finance Analyst supports the preparation of the Company’s consolidated financial statements under IFRS and its continuous disclosure…
Added 6 mins ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
…support executive and external stakeholder materials, including analyst presentations, quarterly analyst call preparation, and board strategy…
Added 6 mins ago
Senior Analyst: Business Development
Vail Resorts
Whistler, BC
The Senior Analyst, Business Development plays a key role in advancing Whistler Blackcomb’s business development priorities through partnership management, business analysis, and…
Added 21 mins ago
SE
Used Parts & Salvage Analyst
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is looking for a Used Parts & Salvage Analyst to support our Remanufacturing operation in Acheson, AB. Reporting to the Parts Supervisor, Remanufacturing, this role is…
Added 21 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 21 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 21 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Winnipeg, MB
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 21 mins ago
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PC Support Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
We currently have an exciting opportunity for a P.C. Support Analyst people to join our Information Systems & Telecommunications team.
Added 34 mins ago
TT
GIS Project Officer / Project Analyst
Tundra Technical Solutions
Winnipeg, MB
- $70 to $80 CAD / hour
- Contract
We are seeking a GIS Project Officer / Project Analyst to support major utility infrastructure and environmental licensing projects. This role focuses on map production, geospatial data…
Added 34 mins ago
AS
Quality Assurance Analyst
Alquemy Search & Consulting
Mississauga, ON
- $72,000 to $76,000 CAD / year
- Full-time
Reviewing software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
Added 35 mins ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…
Added 35 mins ago
SS
IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
…impactful solutions? We're seeking an experienced Business Analyst to partner with business leaders, customers, and technical teams to drive enterprise initiatives from concept to…
Added 35 mins ago
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Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Maintain an integrated release calendar and manage dependencies across business and technical teams.
Added 50 mins ago
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Application Developer
Systematix
Toronto, ON
- Contract
Intermediate-level Application Analyst with a strong development mindset and hands-on technical skills.
Added 1 hour ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
As a Software Analyst Intern/Coop at Hitachi Rail Canada Inc., you will contribute to the development and analysis of software solutions, gaining hands-on experience in a global technology…
Added 1 hour ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Job Title: Business Systems Analyst & Developer - Data, AI & Agentic Automation
Added 1 hour ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Maintain an integrated release calendar and manage dependencies across business and technical teams.
Added 1 hour ago
B
AML Analyst-CAMS/Banking
BeachHead
Mississauga, ON
- $40.75 to $48.9 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a AML Analyst-CAMS/Banking. This position offers an exciting opportunity to support Anti-Money Laundering (AML) operations…

REDPATH MINING

IT Business Analyst (ServiceNow)

North Bay, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – ServiceNow role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the ServiceNow platform. The role serves as the primary point of contact for ServiceNow users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment.
Following Company health and safety standards and reporting any unsafe acts or conditions.

Strategy And Planning

Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through ServiceNow capabilities.
Participate in the planning, design, testing, deployment, and continuous improvement of ServiceNow solutions and enhancements.
Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
Assist in defining system requirements, configuration standards, governance controls, and support procedures.
Contribute to ServiceNow roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
Participate in the evaluation and implementation of new ServiceNow features, releases, and platform enhancements.
Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
Advocate for the adoption and consistent usage of the ServiceNow across regions to enhance operational efficiency and reduce risks

Operations Management

Administer ServiceNow users, groups, roles, permissions, assignment groups, and access controls
Configure and maintain forms, fields, notifications, workflows, business rules, reports, dashboards, catalogs, templates, and knowledge articles.
Assist with testing, deployment, and migration of approved changes between development, test, and production environments.
Support platform upgrades, patches, and release activities.
Document support activities, issues, resolutions, platform changes, access updates, and knowledge gaps to improve repeatable support processes and strengthen the ServiceNow knowledge base for agents and end users.
Work with vendors and third-party providers to manage system updates, integrations, and support services.
Identify opportunities to streamline workflows and enhance user experience based on performance data and stakeholder feedback.
Develop and maintain operational dashboards, KPIs, and reporting metrics.
Analyze ticket volumes, SLA performance, backlog trends, and user adoption metrics.
Follow established ITIL practices, change management procedures, and security standards when performing any changes to solutions.
Ensure compliance with audit, access management, and segregation-of-duties requirements.
Support periodic access reviews and platform governance activities.
Other duties as required to support the IT Business Applications team.

Qualifications

Education

Required: College diploma or university degree in Information Technology, Computer Science, Business Systems, Management Information Systems, Business Administration, or a related discipline.
Certifications: ServiceNow Certified System Administrator (CSA), ITIL 4 Foundation Certification, ServiceNow Certified Application Developer (CAD), ServiceNow Implementation Specialist certifications (preferred), ServiceNow CSM certification or training (asset).

Work Experience

Required: 3+ years’ hands-on experience in ServiceNow administration, configuration, or support experience.

Knowledge Required

Experience supporting ITSM modules such as Incident, Request, Change, Problem, Knowledge, and Service Catalog.
Experience working within structured IT service delivery and change management environments.
Experience with testing, troubleshooting, issue resolution, and user support.
Experience supporting SaaS platforms and cloud-based applications is preferred.
Strong understanding of ServiceNow platform administration and configuration.
Knowledge of ITIL processes and IT Service Management best practices.
Understanding of ServiceNow modules including Incident Management, Request Management, Change Management, Problem Management, Service Catalog, Customer Service Management (CSM), Change Advisory Board (CAB) workbench.
Understanding of JavaScript, REST and SOAP APIs, Integrations and middleware concepts, Automated Test Framework (ATF), Service Portal / Employee Center, AI capabilities.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset.

Personal Attributes

Fluent English language skills.
Excellent understanding of the organization’s goals and objectives.
Flexible and adaptable in learning new technologies and solutions.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Logical and efficient.
Keen attention to detail.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Apply About employer

More about this job

Responsibilities

Administer, configure, support, and continuously improve the ServiceNow platform, including user access, workflows, service catalogs, reporting, upgrades, and approved changes. Partner with stakeholders and vendors to improve business processes, maintain platform stability and compliance, and support adoption through analysis, documentation, and user assistance.

Requirements

Requires a diploma or degree in IT, computer science, business systems, business administration, or a related field, along with at least three years of hands-on ServiceNow administration, configuration, or support experience. Candidates should understand ITSM and ITIL practices, ServiceNow modules, platform configuration, testing, and troubleshooting; CSA and ITIL 4 Foundation certifications are listed, with additional ServiceNow certifications preferred.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Practices
Business Analysis
Workflow Automation
Incident Management
Change Management
Problem Management
Service Catalog Management
JavaScript
REST and SOAP APIs
Platform Integrations
Testing and Troubleshooting
Reporting and Dashboards
User Support

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator (CSA)
ITIL 4 Foundation
ServiceNow Implementation Specialist
Incident Management
Request Management
Change Management
Problem Management
Service Catalog
Knowledge Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Integrations
Middleware
Automated Test Framework (ATF)
Service Portal
Employee Center
AI Capabilities
Workflow Automation
SaaS
Cloud Applications
Change Management Procedures
Access Management
Segregation of Duties
IT Governance
Project Management

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