Technical Aftersales Trainer

Technical Aftersales Trainer - Permanent/Onsite - Richmond, BC

• Large global organization
• Career growth opportunity

Duties & Responsibilities

• Champion and represent the Automotive brands, ensuring all training delivery reflects the organizations’ technical excellence, safety standards, and customer experience expectations.
• Deliver high quality technical instruction to dealership technicians and (OEM) corporate employees, using the established Service Training curriculum and applying best practice adult learning methodologies.
• Plan, coordinate, and execute a continuous three month rolling Service Training schedule, including accurate class setup, roster management, and course closure within the Learning Management System (LMS).
• Collaborate on the review, enhancement, and development of training curricula, ensuring course materials, delivery methods, and assessments remain current, technically accurate, and aligned with emerging technologies.
• Contribute to New Model Launch and New Technology initiatives, supporting content development, training readiness, and technical accuracy for both planning and execution phases.
• Oversee day to day operations of the Learning Center, ensuring optimal functionality, safety, and security of all assets - including training vehicles, diagnostic equipment, tools, and facility resources - while maintaining compliance with all corporate and regulatory standards.

Requirements:

• Post‑secondary diploma in automotive or mechanical studies, or equivalent experience, required.
• Valid Provincial Technician’s License or Interprovincial Red Seal Certification required.
• Certification in Adult Learning or Instructional Methodologies is an asset.
• 5+ years in a technical automotive role within an OEM dealership required.
• 3+ years of training, teaching, or instructional experience preferred.

Technical & Diagnostic Expertise

• Strong understanding of automotive systems, diagnostics, repair procedures, and emerging technologies.
• Ability to clearly translate complex technical concepts into accessible instruction.
• Analytical and problem‑solving skills to troubleshoot both technical and learner‑related issues; adaptable in adjusting tools, methods, and approaches.

Instruction, Facilitation & Adult Learning

• Knowledge of adult learning principles and hands‑on training methodologies.
• Skilled in conducting workshops, demonstrations, and classroom/virtual sessions for varied skill levels.
• Effective classroom and workshop management, including safe use of tools, vehicles, and equipment.

Curriculum Design & Delivery Quality

• Ability to design, update, and maintain training content aligned with evolving technologies.
• Strong written communication for course materials, assessments, and instructional resources.

Communication, Coaching & Relationship Management

• Strong verbal and written communication skills for in‑person and virtual delivery.
• Ability to assess learner performance and provide constructive, actionable feedback.
• Strong interpersonal skills and ability to build rapport with technicians, dealership staff, and internal/external stakeholders.
• French and/or German language skills are an asset.

Technology, Organization & Administrative Skills

• Proficiency with Microsoft Office, LMS platforms, and curriculum development tools.
• Ability to plan multi‑month schedules, manage logistics, and maintain accurate training records.
• Strong attention to detail across attendance, assessments, and documentation.

Safety, Environment & Professional Conduct

• Solid understanding of shop safety and EV/high‑voltage protocols, with the ability to model and enforce safe work practices.
• Commitment to maintaining a respectful, inclusive, and psychologically safe learning environment.

Apply today!