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Added 10 mins ago
IA
Administrative assistant - office
Insight Advantage Inc
Leamington, ON
- $19 to $24 CAD / hour
- Full-time
- Contract
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 14 mins ago
TC
Project Manager | Construction
Turner Construction | Canada
Toronto, ON
- Full-time
A thorough benefits program including End of Year Premium Pay, Healthcare and Dental Coverage, Registered Retirement Savings Plan (RRSP) matching, and much more,
Added 44 mins ago
VC
Executive Assistant - VP
VON Canada
ON · Ontario, Canada
- $30.9 to $32.83 CAD / hour
- Part-time
The Executive Assistant (EA) enables the Vice President (VP) and their team to advance the mission and goals of VON. The EA supports the VP’s department which is an executive level national…
Added 44 mins ago
WQ
École intermédiaire Namur / Namur Intermediate School - Directeur ou Directrice d'école, remplacement temporaire / Principal, Temporary Replacement - 35 Heures/hours
Western Quebec School Board
Namur, QC
- Contract
Promouvoir le bon fonctionnement de l'école, notamment en participant et en assistant régulièrement aux réunions liées à l'école (conseil d'école, conseil d'établissement et Home & School,…
Added 44 mins ago
UO
Administrative Assistant, Indigenous Initiatives
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director, Finance and Administration and supporting the Program Manager, Indigenous Initiatives, the Administrative Assistant, provides confidential, culturally sensitive,…
Added 46 mins ago
YH
Assistant Director of Resident Care
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 1 hour ago
LS
Assistant Director of Care - RPN
Lev Senior Living
Hamilton, ON
- Full-time
Complete Assessment requirements for Falls Prevention Program, medication administration, behavioral management
Added 1 hour ago
SE
Channel Sales HVAC Specialist
Schneider Electric
Calgary, AB · AB · Edmonton, Alberta
- Full-time
…(reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave;…
Added 1 hour ago
O&
Operations Manager - Offsite Catering & Events
Oliver & Bonacini
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
…training, and budgeting. The Operations Manager leads a team of Assistant Managers, Logistics Managers, Key Employees, Event Servers and Offsite Catering…
Added 1 hour ago
GB
Administrative assistant
GESTION BÉDARD & CÔTÉ INC.
Québec, QC
- $25 to $27 CAD / hour
- Full-time
- Hybrid
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 2 hours ago
AC
Office assistant
Archway Community Services
Abbotsford, BC
- From $25.91 CAD / hour
- Full-time
- Contract
- On-site
Added 2 hours ago
RE
Technical Project Manager
Randstad Enterprise
Montreal, QC
- Contract
Job Title - Technical Project/Program Manager
Added 2 hours ago
TL
Deputy Fire Chief
The Loomex Group
Sussex, NB
- Full-time
The Deputy Chief is also a key member of the Sussex Fire Department’s senior management team, providing leadership, communication, administrative, and technical skills. The role also…
Added 5 hours ago
NB
Administrative Receptionist
National Bank of Canada
Winnipeg, MB
- Part-time
This position reports to the Assistant Manager, Administration. You will work closely with Administration team members and interact regularly with employees across the organization,…
Added 7 hours ago
Civil Engineer II - Senior Waterworks Design Engineer
City of Vancouver
Vancouver, BC
The Senior Water Design Engineer is responsible for managing programs that support the renewal and replacement of aging drinking water infrastructure (distribution main and transmission…
Added 7 hours ago
TL
Deputy Fire Chief
The Loomex Group
Sussex, NB
- Full-time
The Deputy Chief is also a key member of the Sussex Fire Department’s senior management team, providing leadership, communication, administrative, and technical skills. The role also…
Added 9 hours ago
CC
Pharmacy Assistant (Training Provided) - Night Shift
CareRx Corporation
Oakville, ON
- $18 to $20 USD / hour
- Full-time
Experience as a Pharmacy Assistan t or certif ication from an accredited Pharmacy Assistant program is preferred, but not required - training will be provided for the position
Added 10 hours ago
SE
Procurement Specialist
Schneider Electric
Dollard-Des Ormeaux, QC
- $75,200 to $112,800 CAD / year
- Full-time
…(reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave;…
Added 10 hours ago
SE
Procurement Specialist
Schneider Electric
Milton, ON
- $75,200 to $112,800 CAD / year
- Full-time
…(reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave;…
Added 10 hours ago
SE
Project Manager - Equipement
Schneider Electric
Milton, ON
- $64,000 to $96,000 CAD / year
- Full-time
…(reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave;…
Added 11 hours ago
NL
Executive Assistant (26:162)
Northern Lights College
Dawson Creek, BC
- Full-time
…individual to join our team in a key support role, Executive Assistant, within the Executive Operations department. Reporting to the Vice-President, Community Relations and Institutional…
Added 11 hours ago
TH
Diagnostic Imaging Assistant (Part-Time)
Trillium Health Partners
ON · ON, Canada
- Part-time
Completion of clerical / senior clerk training program or equivalent education and experience in a health career environment.
Added 12 hours ago
CK
Registered Care Aide Needed with Car-Westshore
Comfort Keepers Victoria
BC · British Columbia, Canada
- Full-time
Successful graduation from a recognized Health Care Assistant Program or an equivalent combination of education, training, and experience with BC Registry Number
Added 13 hours ago
Volunteer Engagement & HR Team Lead [Term Contract]
Central Vancouver Island Multicultural Society
Nanaimo, BC
…practices. The position manages and enhances the CVIMS volunteer program to meet evolving community needs. As a member of the CVIMS management team, the Team Lead participates in…
Added 13 hours ago
B&
Assistant Transmission Engineer - Transmission & Distribution (Toronto)
Burns & McDonnell
Toronto, ON
- Full-time
The Assistant Transmission Engineer will work under the supervision of a licensed professional engineer to assist project teams to create world class designs for new projects, alterations…

Redwood Software

Director, Customer Success Operations & Education

Toronto, ON, Canada

$150,000 to $170,000 CAD / year

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Job details

Pay: $150,000 to $170,000 CAD / year
Posting language: English
Posted: Oct 6, 2026

Original job description

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric - with AI embedded across the automation lifecycle - Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other

YOUR IMPACT

As a Director, Customer Success Operations & Education you will be responsible for leading the operating strategy, infrastructure, and customer learning ecosystem supporting Redwood’s global Customer Success organization. You will define how Redwood scales consistent, data-driven customer experiences across the full customer lifecycle, while ensuring customers, partners, and internal teams have the knowledge and resources needed to maximize the value of Redwood’s software solutions.

Define and lead the global Customer Success operations strategy, roadmap, and governance model in alignment with Redwood’s customer and business objectives.
Design and continuously improve the customer lifecycle operating model across onboarding, adoption, value realization, risk management, customer feedback, renewals, and advocacy.
Establish scalable processes, service standards, playbooks, and engagement models that create consistent customer experiences across products, segments, and regions.
Partner with Customer Success leadership to improve capacity planning, resource allocation, account coverage, and organizational scalability.
Identify operational risks, process gaps, and areas of friction, and lead cross-functional initiatives to address them.
Establish governance mechanisms that drive accountability, consistency, and continuous improvement across the Customer Success organization.
Establish the Customer Success measurement framework and executive reporting strategy, connecting operational activity to customer and business outcomes.
Define and monitor KPIs across onboarding, time-to-value, product adoption, customer health, satisfaction, retention, education engagement, and operational efficiency.
Translate customer and operational data into actionable insights, recommendations, and investment priorities for senior leadership.
Partner with Finance, Sales Operations, and Customer Success leadership to strengthen forecasting, resource planning, and performance visibility.
Improve the quality, accessibility, and governance of customer data across systems and teams.
Own Redwood’s global customer education vision and multiyear strategy across products, customer segments, partners, and stages of the customer lifecycle.
Ensure education programs support faster onboarding, increased product adoption, stronger customer proficiency, and long-term value realization.
Oversee scalable learning experiences, including instructor-led training, digital learning, webinars, product documentation, video tutorials, learning paths, and certification programs.
Develop a role- and competency-based learning framework supporting customers from new users through advanced technical practitioners.
Evaluate opportunities to expand certification, partner enablement, and other scalable or revenue-generating education offerings.
Champion modern learning approaches, including AI-assisted content development, personalization, self-service learning, and learning automation.
Develop a structured Voice of the Customer program that captures, analyzes, and communicates customer insights across the organization.
Represent customer needs and operational priorities in product planning, go-to-market initiatives, and executive decision-making.
Partner with Product and Engineering to connect customer feedback, adoption data, and learning needs to product-roadmap decisions.
Collaborate with Professional Services, Support, Marketing, and Sales to create a cohesive customer journey and eliminate gaps between functions.
Build strong relationships with strategic customers and partners to understand evolving needs and validate program direction.
Present strategies, performance insights, risks, and recommendations to executive stakeholders.
Own the strategy, evaluation, implementation, adoption, and optimization of Customer Success and customer education technologies.
Lead the effective use of customer success platforms, learning management systems, analytics solutions, feedback platforms, and content-development tools.
Establish system governance, data standards, integrations, and workflows that improve team productivity and customer visibility.
Evaluate emerging technologies, including AI-enabled platforms, that can improve customer engagement, predictive insights, learning effectiveness, and operational scale.
Manage key technology vendors, contracts, budgets, and implementation partners.
Lead, develop, and scale a multidisciplinary team that may include Customer Success operations professionals, instructional designers, trainers, learning-program managers, and content creators.
Build an organizational structure and talent strategy that supports Redwood’s growth and evolving customer needs.
Coach and develop managers and individual contributors while establishing clear expectations, career paths, and succession plans.
Foster a culture of customer focus, accountability, innovation, collaboration, and continuous improvement.
Develop annual operating plans, budgets, staffing models, and investment recommendations for Customer Success Operations and Education.
Manage competing priorities across multiple strategic initiatives while maintaining strong execution and stakeholder alignment.
Drive measurable improvements in Customer Success operating-model adoption, customer-health visibility, onboarding and time-to-value, product adoption, customer proficiency, education outcomes, operational efficiency, customer feedback integration, satisfaction, retention, and long-term customer value.

YOUR EXPERIENCE

Bachelor’s degree in Business, Education, Instructional Design, Operations, Technology, or a related field; master’s degree preferred.
At least 10 years of progressive experience across Customer Success operations, customer education, enablement, training, instructional design, or related functions.
Five or more years of leadership experience, including leading managers, multidisciplinary teams, or globally distributed functions.
Demonstrated success defining and executing Customer Success operations or customer education strategies within a SaaS, enterprise software, or technology organization.
Proven ability to build scalable operating models, processes, programs, and systems that improve customer and business outcomes.
Experience partnering with executive leaders and influencing strategy across Customer Success, Product, Engineering, Sales, Marketing, Professional Services, Support, and Finance.
Strong understanding of the enterprise customer lifecycle, including onboarding, adoption, value realization, risk management, retention, and advocacy.
Experience establishing performance frameworks and using data to evaluate customer health, operational efficiency, learning effectiveness, and business impact.
Strong knowledge of learning management systems and digital learning platforms; experience with Skilljar preferred.
Experience selecting, implementing, or optimizing Customer Success platforms, customer-feedback systems, analytics tools, and content-authoring technologies.
Demonstrated ability to manage organizational change, complex cross-functional programs, budgets, vendors, and competing priorities.
Exceptional executive communication, stakeholder-management, and presentation skills.
Strong business judgment with the ability to move effectively between long-term strategy and operational execution.
Passion for simplifying complex technology and helping customers realize measurable value from enterprise software.
Experience supporting global enterprise customers across multiple products, regions, or customer segments preferred.
Background in automation, enterprise software, SaaS, ERP, or other technically complex product environments preferred.
Experience building customer certification, partner education, or scaled digital-learning programs preferred.
Familiarity with AI-enabled customer engagement, learning personalization, content development, or operational analytics preferred.
Track record of connecting education and Customer Success initiatives to improved adoption, time-to-value, retention, expansion, or customer satisfaction preferred.

Pay Transparency: The typical base salary range for this position is CAD $150,000 - $170,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.

Vacancy Status: Existing vacancy

AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Privacy@Redwood.com

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More about this job

Responsibilities

You will lead the global operating strategy, infrastructure, and customer learning ecosystem to drive consistent, data-driven customer experiences. This role involves managing cross-functional teams to optimize the customer lifecycle, from onboarding and adoption to value realization and retention.

Requirements

The role requires at least 10 years of progressive experience in Customer Success operations or education, with at least 5 years in a leadership capacity. A bachelor's degree is required, with a preference for a master's degree and a background in SaaS or enterprise software environments.

Skills

Customer Success Operations
Customer Education
SaaS
Strategy Development
Data-driven Decision Making
Capacity Planning
Learning Management Systems
Instructional Design
Change Management
Stakeholder Management
Process Improvement
KPI Monitoring
Enterprise Software
Team Leadership
Budget Management
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations
Education
SaaS
Orchestration Platform
Automation
AI
Enterprise Software
Lifecycle Management
KPIs
Governance
Skilljar
Instructional Design
Change Management
Data Analytics
Forecasting
Resource Planning
Customer Health
Onboarding
Retention
Advocacy
Strategy
Leadership
Cross-functional
Budgeting
Vendor Management
Product Adoption
Time-to-value
Voice of the Customer
ERP

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