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IT Service Desk Analyst, Tier 1
Reena
Thornhill, ON
$47,000 CAD / year
Full-time
…during any stage of the recruitment process, please notify Human…
IT Service Desk Analyst, Tier 1
Reena
Vaughan, ON
$47,000 CAD / year
Full-time
…during any stage of the recruitment process, please notify Human…
Analyst, HR Operations
Brookfield
Toronto, ON
Full-time
Human Resources Services (HRS) is an internal function providing global operations and business support across Brookfield’s lines of business.
Analyst, HR Operations
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Human Resources Services (HRS) is an internal function providing global operations and business support across Brookfield’s lines of business.
Added 8 hours ago
Payroll Operations Analyst
RBC
Mississauga, ON
Full-time
Benefit Programs, Customer Service, Data Gathering Analysis, Detail-Oriented, Financial Reporting and Analysis, Human Resources Policies, Incentive Programs, Multi-Level Communication,…
Added 16 hours ago
Payroll Operations Analyst
Royal Bank of Canada
Mississauga, ON
Full-time
Benefit Programs, Customer Service, Data Gathering Analysis, Detail-Oriented, Financial Reporting and Analysis, Human Resources Policies, Incentive Programs, Multi-Level Communication,…
Analyst II, Commercial Funding
First National Financial LP
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Enter complete and accurate loan details in the internal system using information from the from commitment letter, CMHC conditions, underwriting binder, and legal documentation.
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Inuuqatigiit Centre
Ottawa, Ontario
Manage transfer of collected data to the regional Data Analyst.
Laboratory Supervisor (OCM)
Bureau Veritas
Edmonton, AB
Maximize human, equipment and financial resources on a daily basis and ensure that they are used appropriately
Data Analyst
St. Joseph's Home Care
Hamilton, ON
$27.51 to $37.29 CAD / hour
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St. Joseph’s Home Care is a not-for-profit home and community care organization and a member of St. Joseph’s Health System (SJHS). The Data Analyst - (DA-C) supports strategic, operational,…
Contracts & Sales Operations Analyst
Cardinal Health Canada
Concord, ON
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Maintain accurate customer, contract, membership, pricing, rebate, and account information across our Sales management system (Salesforce), contract repositories, and other business systems.
Contracts & Sales Operations Analyst
Cardinal Health
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Maintain accurate customer, contract, membership, pricing, rebate, and account information across our Sales management system (Salesforce), contract repositories, and other business systems.
Healthcare Integration Analyst
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Fredericton, NB
Full-time
The Healthcare Integration Analyst will support the implementation of a new provincial Clinical Information System (CIS) by designing, specifying, testing, and implementing data interfaces…
Senior Analyst -CVH IT Common Services
Trillium Health Partners
Mississauga, ON
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As an integral member of the Information Services division, the Senior Security Analyst reports to the Manager, Cyber Defense & Identity Access Management and supports the delivery,…
ServiceNow Business Analyst
SAIT
Calgary, AB
Temporary
Post-secondary degree or diploma in Information Systems, Information Technology, Business Administration, or a related field.
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Brampton, ON
Reporting to the Senior Manager, AR & Trade Spend, the Trade Spend Rebate Analyst is accountable for ensuring the accurate processing of customer rebate claims. They must ensure that rebate…
Added 13 hours ago
Behaviour Analyst, Contract, 1.0FTE
Dufferin-Peel Catholic District School Board
Mississauga, ON
Contract
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Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
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Maplesoft Group, an SEB Company
Ottawa, ON
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Burnaby, BC
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…deliver value. Provides subject matter expertise in program, and systems analysis, design and implementation to the team through the application of the software development life cycle,…
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Pacific Blue Cross
Burnaby, BC
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TD
Toronto, ON
Full-time
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Temporary Vacancy Register - State Management Team, Fuel Supply
Department of Energy and Economic Diversification
Perth South, ON
Full-time
For information regarding these positions, you are encouraged to contact Hugh Matkovich, Manager Human Resources – Fuel Supply Team, on 0487 792 428.
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Langara College
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Full-time
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Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office

Reena

IT Service Desk Analyst, Tier 1

Vaughan, ON, Canada

Pay: $47,000 CAD / year
Job type: Full-time
Apply by: Mar 9, 2027

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Provide frontline technical support for hardware and software issues via telephone, in-person, and remote access. Maintain infrastructure and Data Centre environments while managing support tickets and collaborating with external vendors.

Requirements

Requires a 2-year college diploma in a related field and 1-2 years of experience in an IT Service Desk environment. Proficiency with Active Directory, Microsoft Exchange, and strong customer service skills are essential.

Experience

0 to 2 years

Education

associate degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Technical Support
Troubleshooting
Active Directory
Microsoft Exchange
Hardware Configuration
Network Connectivity
Customer Service
Ticketing Systems
Windows Server
Mobile Device Management
NOC Monitoring
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Tier 1 Support
Active Directory
Microsoft Exchange
Windows Server 2022
Cisco Switches
Firewall Appliances
LAN/WAN
Android
iOS
NOC Monitoring
A/V Systems
Ticketing Software
Hardware Installation
Non-profit
AODA
Technical Troubleshooting

Original job description

Application Deadline: 30 September 2026

Department: IT 1 Promenade Circle, #308, Thornhill, ON, L4J 4P8

Location: Promenade - 308

Compensation: CA$47,000 / year

Description

The IT Service Desk Analyst – Tier 1 is responsible for providing frontline technical support, both internally and externally, for hardware and software issues via telephone, in-person, or remote access. This includes following up on support issues, communicating developments to users, and assisting in maintaining Reena’s infrastructure and Data Centre environments. The role requires a high level of professionalism and customer service while supporting local and remote users.

Please note all interested candidate will need to comply to the mandatory Vaccination Policy thereafter (i.e. boosters, as applicable); Reena will comply with the Ontario Human Rights Code (OHRC) and accommodate staff, that for bona fide human rights protected reasons are unable to be vaccinated, based on providing supporting documentation that substantiates this requirement.

Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

Key Responsibilities:

Primary Responsibilities

Provide prompt, courteous, and responsive frontline support for hardware and software issues.
Troubleshoot and resolve technical issues involving desktops/laptops, mobile devices, tablets, printers, software, A/V systems, collaboration tools, and network connectivity.
Escalate support issues as necessary.
Liaise with external vendors and suppliers on behalf of users.
Manage and monitor tickets using the Service Desk software tool
Conduct NOC monitoring and proactive maintenance.
Troubleshoot printing issues and provide on-site desk support.
Provide first-line support for Windows-based servers (2008, 2012 R2, 2022), Android/iOS devices, Cisco switches, and firewall appliances.
Address remote connectivity and LAN/WAN issues.
Perform hardware configurations, setups, and installations.
Ensure consistent communication with users via the ticketing system.
Proactively seek opportunities to improve skills in alignment with career goals, including volunteering for “stretch” assignments and taking on increased responsibilities.
Perform other related duties as assigned.

Administrative Responsibilities

Maintain logs and records of Service Desk activities.
Notify and collaborate with relevant stakeholders to flag and resolve ongoing or systemic issues.

General Duties

Maintain confidentiality of sensitive or proprietary information belonging to the employer, individuals, or colleagues.
Work collaboratively with others and foster a respectful and inclusive environment.
Participate in workplace investigations when required.
Participate in all mandatory trainings.
Participate in different committees that support the organization.

Note: This posting is a exisiting position.

Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve. The Direct Support Supervisor will therefore, represent Reena in a manner that conveys the nature and philosophy of the organization, and will promote the concept of inclusive communities.

Additional Information
We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers.

Qualifications:

Qualifications

2 years college diploma in a related field
1–2 years of experience in an IT Service Desk environment. Experience with Active Directory and Microsoft Exchange. Understanding of IT’s role in business and non-profit environments.
Microsoft and other IT certifications are assets. Commitment to ongoing professional development.
Excellent problem-solving, communication, and customer service skills. Ability to work independently and manage demanding client needs calmly.

Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

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