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Added 3 mins ago
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Reena

On-Call Weekend Supervisor

Vaughan, ON, Canada

Pay: $27 CAD / hour
Job type: Part-time
Apply by: Mar 23, 2027
Experience: Minimum of 2 years of supervisory experience, or a combination of leadership experience and relevant coursework.
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Department: 927 Clarke Ave. West (Battle Centre), Thornhill, ON L4J 8G6

Location: Battle Centre/Day Services/Programs

Compensation: CA$27.00 / hour

Description

The Weekend On-Call Direct Support Supervisor plays a key role in ensuring the effective and continuous operation of Reena’s residential and day service programs during weekends. Serving in an on-call capacity, this role supports the health, safety, and well-being of individuals with developmental disabilities, as well as the staff who support them. The Supervisor is responsible for implementing agency policies, procedures, and Collective Agreement provisions while coordinating staff replacements and providing guidance during complex or urgent situations.

Note: This is a existing position.

Key Responsibilities

1. Advisory Responsibilities

Adheres to Reena’s policies, procedures, and applicable Collective Agreements
Provides guidance to staff on challenging or unusual situations, ensuring alignment with organizational policies and escalating to appropriate authorities when necessary.
Maintains professionalism and composure while problem-solving with a solution-focused approach.
Ensures appropriate staffing coverage at each location following shift replacements in accordance with established protocols and the Collective Agreement.
Completes all required documentation and administrative follow-up accurately and in a timely manner.

2. Supervisory Responsibilities

Collaborates with the supervisory team to ensure smooth and continuous operation of Reena’s residential and day programs.
Provides direct support and guidance to staff during complex or urgent situations.
Exercises sound judgment in making time-sensitive decisions and ensures appropriate follow-up is conducted.
Remains current with and completes all mandatory training requirements.
Collaborates with the System Team and other departments to share information, resolve issues, and improve operational procedures that impact the broader system.
Ensures all significant matters, including serious occurrences, are communicated promptly to the appropriate Manager using the correct reporting channels.
Demonstrates comprehensive knowledge of Serious Occurrence reporting procedures as required by the Ministry.
Attends scheduled weekday meetings when required.
Participates in required meetings and maintains effective communication across teams.

3. General Duties

Maintain confidentiality of sensitive or proprietary information belonging to the employer, individuals, or colleagues.
Work collaboratively with others and foster a respectful and inclusive environment.
Participate in workplace investigations when required.
Participate in all mandatory trainings.
Participate in different committees that support the organization.

Skills, Knowledge and Expertise

College Diploma (Three-year) or undergraduate university degree in a related field; preference given to candidates with a background in Social Services.
Minimum of 2 years of supervisory experience, or a combination of leadership experience and relevant coursework.
At least 2 years of direct experience supporting individuals with developmental disabilities, including those with complex psychiatric, behavioural, and medical needs; must demonstrate a strong understanding and ability to provide effective support in these areas.
Valid certifications in Standard First Aid and CPR are considered an asset.
Strong problem-solving, crisis management, and decision-making skills, with the ability to remain calm and professional in high-pressure situations.
Excellent interpersonal and communication skills, with the ability to support, guide, and collaborate with diverse teams.
Proficiency with Microsoft Office and familiarity with scheduling or case management software are assets.
Ability to communicate effectively in English, both written and verbal; additional languages are considered an asset.

Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

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More about this job

Responsibilities

Provide on-call supervision and guidance to staff supporting people with developmental disabilities in residential and day programs, including during complex or urgent situations. Coordinate staffing coverage, ensure policies and reporting procedures are followed, complete documentation, and communicate significant matters to the appropriate managers.

Requirements

Requires a three-year college diploma or undergraduate degree in a related field, with preference for a Social Services background, and at least two years of supervisory experience or equivalent leadership experience and coursework. Candidates must also have at least two years of direct experience supporting people with developmental disabilities, including complex needs, and strong crisis-management, communication, and decision-making skills.

Skills

Supervision
Direct Support
Crisis Management
Problem-Solving
Decision-Making
Staff Scheduling
Communication
Interpersonal Skills
Conflict Resolution
Serious Occurrence Reporting
Policy Compliance
Confidentiality
Microsoft Office
First Aid
CPR

Visa sponsorship

Not detected in the job text

Keywords

Developmental Disabilities
Social Services
Residential Programs
Day Services
Direct Support
Staff Supervision
Staff Scheduling
Collective Agreements
Crisis Management
Complex Psychiatric Needs
Behavioural Support
Medical Needs
Serious Occurrence Reporting
Ministry Reporting
Workplace Investigations
Mandatory Training
Standard First Aid
CPR
Microsoft Office
Scheduling Software
Case Management Software
Confidentiality
Problem-Solving
Decision-Making
Communication

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