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Added 11 mins ago
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[C] Project Manager
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
Exposure to Agile software tools such as Jira is an asset.
Added 11 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 11 mins ago
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Production Supervisor
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Chilliwack, BC
- Full-time
Reporting to the Production Manager, the Production Supervisor is responsible for supervising daily production activities and ensuring manufacturing operations are performed safely,…
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Abilities Management Consultant
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- Other
Reporting to the Manager of Occupational Health & Safety, the Abilities Management Consultant provides leadership and support for ability management processes. This includes assisting…
Added 11 mins ago
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Recruiter
Dexterra
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- $50,000 to $60,000 CAD / year
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Proficiency in recruitment software is an asset
Added 26 mins ago
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Western Canada Compliance Manager
MISTRAS Group
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- Full-time
At MISTRAS Services Inc., we are transforming asset protection through industry-leading Non-Destructive Examination (NDE) and engineering solutions. As a global leader in technology-enabled…
Added 26 mins ago
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Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
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Project Manager
ATS Corporation
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- Full-time
Elevate deficiencies to department managers or Program Manager.
Added 26 mins ago
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Office Manager - Brant Smiles Family Dentistry
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- $70,000 to $80,000 CAD / year
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Experience with dental practice management software such as Dentrix is considered an asset
Added 26 mins ago
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Data and Insights Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The role of a Data & Insight Analyst will support and report to the Manager, Data & Insights. The Data & Insight Analyst works with other members of the team to provide business…
Added 26 mins ago
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Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…This role directly assists the Senior Co-ordinator and Senior Manager in ensuring data integrity and operational excellence across the corporate real estate…
Added 26 mins ago
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Career Consultant
Carleton University
Ottawa, ON
- Other
Reporting to the Manager Career Development, the Career Consultant is responsible for the development and delivery of a full suite of career development services and programs for students…
Added 26 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Added 26 mins ago
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ServiceNow SAM Administrator - ITAM
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- Full-time
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Added 26 mins ago
Administrative Assistant
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Reporting to the Resident Care Manager, the Administrative Assistant provides reception, administrative, scheduling / payroll services and works with the Resident Care Manager on receiving…
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Manager, DevSecOps
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Victoria, BC · CA Victoria
- Full-time
Reporting to the Director, Application Delivery, the Manager, DevSecOps (Development, Security, Operations) is responsible for developing, implementing, and continuously improving a…
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AVP IT Delivery
Aviva
Markham, ON
Project management certification (e.g., PMP) is an asset.
Added 41 mins ago
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Administrator, Media Solutions (Hybrid/Telework)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 41 mins ago
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Accounting Manager
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Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
…from avoidable loss, reduce the total cost of risk, and help asset owners, general contractors, and insurers deliver projects on time and on…
Added 41 mins ago
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Technical Sales & Market Development Manager – Canada
Go RH
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Software Tools: Proficiency in Microsoft 365; hands-on experience with an ERP system (Epicor is an asset).
Added 41 mins ago
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Human Resources Partner
AgeCare
Calgary, AB
- Full-time
Working with your Regional Human Resources Manager, develop trust-based relationship with your assigned management teams.
Added 56 mins ago
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Account Representative (Ontario)
PCCA
London, ON
- Full-time
…the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload, account needs and travel…
Added 56 mins ago
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Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)
PCCA
Calgary, AB
- Full-time
…the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload, account needs and travel…
Added 56 mins ago
Accountant, Research Financial Services - REPOST
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Guelph, ON
Reporting to the Sr. Manager, Research Financial Support, the Accountant, Research Financial Support will ensure proactive support is provided to researchers in the daily management of…
Added 56 mins ago
C
Account Manager
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- Full-time
The Account Manager plays a key role focused on developing and expanding long-term client relationships to maintain and grow revenue within an assigned portfolio of accounts.

Reesink Canada

Service Advisor at Hepson Equipment

Brandon, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Join us at Hepson Equipment (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Advisor acts as the central communication link between customers, technicians, and the Service Manager, ensuring exceptional customer service, accurate work order processing, and efficient coordination of service operations. This role supports both administrative and technical functions within the service department to keep operations running smoothly, safely, and in alignment with OEM programs and customer expectations.

Key Responsibilities

Customer Service & Communication Deliver exceptional customer service in person, over the phone, and via email.
Serve as the primary communication hub between customers, technicians, and the Service Manager.
Provide technical support and guidance to customers and technicians as needed.
Offer estimates to customers, obtain approvals, and keep customers informed throughout the service process.

Service Operations

Schedule and manage service appointments while ensuring timely follow-ups with customers and suppliers.
Work within OEM programs to follow service protocols and document service activity accurately.
Open, track, update, and close service work orders accurately and efficiently.
Participate in the prioritization of technician assignments and respond to urgent or high-priority service needs.
Ensure safe work practices are followed within the service environment.

Administrative & Financial Duties

Collect payments and assist with monitoring and following up on accounts receivable.
Maintain clear documentation, notes, and status updates on all ongoing work.
Assist with parts lookups, ordering, and inventory coordination as required.
Support overall shop organization and step in with additional duties to maintain smooth daily operations.

Qualifications

Excellent verbal and written communication skills - professional, clear, and solution-oriented.
Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced setting.
Strong computer and system navigation skills, including scheduling software and inventory systems.
Ability to read parts libraries, service manuals, and technical documentation.
Knowledge of agricultural equipment is a strong asset; Journeyman ticket or equivalent technical background is a strong asset.
Proactive, self-motivated, and collaborative approach to work.
Valid driver's licence required.
Willingness to work scheduled evenings or weekends for on-call duties as required.

Working Conditions

This role is performed in a combination of office, shop, and customer-facing environments, with exposure to noise, moving equipment, tools, and occasional outdoor conditions. Regular interaction with technicians, customers, suppliers, and service management is expected. Physical demands include sitting, standing, walking between office and shop, occasional lifting of up to 50 lbs, and frequent use of a computer and phone. Extended hours during peak seasons and on-call rotation may apply.

About Hepson Equipment

Hepson Equipment Inc. is your trusted authorized dealership serving the Brandon area. Our brands include Claas, Agrifac, JCB, Salford and other lines. As part of the Reesink Canada group - a subsidiary of the globally renowned Royal Reesink, established in 1786 - we are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new tractor or other agricultural equipment, our friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Hepson, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer

Competitive Salary, comprehensive benefits: including health, dental, vision.
Registered Retirement Saving Plan contributions program
Ongoing professional development and training.
A positive, team-oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.

Apply About employer

More about this job

Responsibilities

Serve as the main communication link between customers, technicians, and the Service Manager, providing customer support, estimates, updates, and technical guidance. Coordinate appointments and technician priorities, manage service work orders and documentation, support payments and parts activities, and help maintain safe, efficient shop operations.

Requirements

Applicants should have strong communication, organizational, computer, and multitasking skills, and be able to read parts libraries, service manuals, and technical documentation. Agricultural equipment knowledge and a journeyman ticket or equivalent technical background are strong assets; a valid driver's licence and availability for scheduled evening or weekend on-call duties are required.

Skills

Customer Service
Verbal and Written Communication
Service Scheduling
Work Order Processing
Technical Support
Organization
Attention to Detail
Multitasking
Computer and System Navigation
Parts Lookup
Inventory Coordination
Accounts Receivable
Agricultural Equipment Knowledge
Reading Technical Documentation
Teamwork

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Professional Development and Training

Visa sponsorship

Not detected in the job text

Keywords

Agricultural Equipment
Service Department
Customer Service
Service Advisor
Service Operations
Service Appointments
Service Work Orders
OEM Programs
Technician Scheduling
Technical Support
Parts Libraries
Service Manuals
Technical Documentation
Parts Lookup
Parts Ordering
Inventory Coordination
Accounts Receivable
Payment Collection
Safety Practices
On-Call Duties
Claas
Agrifac
JCB
Salford

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