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Added 12 mins ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
…lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part…
Added 2 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS006)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Develop and maintain a thorough understanding of systems delivered to customers to provide effective technical support.
Added 3 hours ago
C
Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
This position executes marketing and communications initiatives that support dealer development, lead generation, customer engagement, product awareness, and business development. The role…
Added 3 hours ago
SE
Service Technician - Barrie, ON
Stryten Energy
Barrie, ON
- Full-time
Communicate with Management/Sales on any customer issues.
Added 3 hours ago
SE
Service Technician - Barrie, ON
Stryten Energy
Barrie, ON
- Full-time
Communicate with Management/Sales on any customer issues.
Added 5 hours ago
L
Visual Merchandising Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 5 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 5 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 5 hours ago
L
Guest Experience Lead | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 6 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Support thought leadership initiatives, client seminars, technical publications, and internal training programs.
Added 7 hours ago
Account Manager
Amrize
AB · Calgary, AB
…midsized strategic account holders, while also providing pricing, technical sales support, and day-to-day account management. This role is focused on driving growth of Ready Mix (RMX)…
Added 7 hours ago
Ready Mix Quality Control Technician
Amrize
Ottawa, ON
Provide technical product expertise to sales, dispatch and operations
Added 8 hours ago
LN
Box Office Supervisor
Live Nation Entertainment
Toronto, ON
- Part-time
Division: Ticketmaster NA – Support & Operations
Added 8 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Parkdale Thrift Store
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 9 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another,…
Added 9 hours ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Calgary, AB
Performance bonuses (in-store sales or management position);
Added 10 hours ago
A
Customer Service Associate - Oakville
Andrews
Oakville, ON
- Full-time
Providing general support to the store, including tasks such as but not limited to presentation of store of store, markdowns, reticketing, replenishment
Added 10 hours ago
Q
Design Verification Engineer - Memory Subsystem (Vancouver)
Qualcomm
Vancouver, BC
- Full-time
Support regression execution, failure triage, failure classification, and verification status reporting.
Added 10 hours ago
T
Service Technician
Thermon
AB · Edmonton, AB
- Full-time
You will also support the Inside Sales team by helping resolve equipment-related questions, problems, and customer concerns. This is a strong opportunity for someone with mechanical…
Added 12 hours ago
Application Engineering, Intermediate
Lakeside Controls
Mississauga, ON
Provide technical support, solution design, and quotations to customers - focusing specifically on Automation and Control System Solutions.
Added 12 hours ago
HE
Outside Sales Representative
HighFire Energy Services
Redwater, AB
- Full-time
Strong sales presentations and communication skills, including the ability to clearly explain technical services and value propositions.
Added 12 hours ago
KT
310s Automotive Service Technician
Kal Tire
Timmins, ON
- Full-time
Assist in identifying potential mechanical opportunities with the Sales team.
Added 14 hours ago
CE
Mission Communications & Content Coordinator
Christian Education Benefit Solutions
AB · Edmonton, AB
- Full-time
…materials. You will coordinate multiple deliverables and translate technical information into accessible communications within an execution-focused role. This is not a sales,…
Added 15 hours ago
NI
Lead AV Designer
NDS Integration
Surrey, BC
- Full-time
Support sales with system designs, equipment lists and scope in NDS OS, our in-house estimating platform
Added 15 hours ago
LJ
Rolex Watchmaker
Lugaro Jewellers
Victoria, BC
- Full-time
…maintaining a clean and organized workshop, collaborating with sales and service teams on customer inquiries, and adhering to manufacturer guidelines and internal quality control…

Reesink Canada

Service Advisor at Hepson Equipment

Brandon, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Join us at Hepson Equipment (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Advisor acts as the central communication link between customers, technicians, and the Service Manager, ensuring exceptional customer service, accurate work order processing, and efficient coordination of service operations. This role supports both administrative and technical functions within the service department to keep operations running smoothly, safely, and in alignment with OEM programs and customer expectations.

Key Responsibilities

Customer Service & Communication Deliver exceptional customer service in person, over the phone, and via email.
Serve as the primary communication hub between customers, technicians, and the Service Manager.
Provide technical support and guidance to customers and technicians as needed.
Offer estimates to customers, obtain approvals, and keep customers informed throughout the service process.

Service Operations

Schedule and manage service appointments while ensuring timely follow-ups with customers and suppliers.
Work within OEM programs to follow service protocols and document service activity accurately.
Open, track, update, and close service work orders accurately and efficiently.
Participate in the prioritization of technician assignments and respond to urgent or high-priority service needs.
Ensure safe work practices are followed within the service environment.

Administrative & Financial Duties

Collect payments and assist with monitoring and following up on accounts receivable.
Maintain clear documentation, notes, and status updates on all ongoing work.
Assist with parts lookups, ordering, and inventory coordination as required.
Support overall shop organization and step in with additional duties to maintain smooth daily operations.

Qualifications

Excellent verbal and written communication skills - professional, clear, and solution-oriented.
Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced setting.
Strong computer and system navigation skills, including scheduling software and inventory systems.
Ability to read parts libraries, service manuals, and technical documentation.
Knowledge of agricultural equipment is a strong asset; Journeyman ticket or equivalent technical background is a strong asset.
Proactive, self-motivated, and collaborative approach to work.
Valid driver's licence required.
Willingness to work scheduled evenings or weekends for on-call duties as required.

Working Conditions

This role is performed in a combination of office, shop, and customer-facing environments, with exposure to noise, moving equipment, tools, and occasional outdoor conditions. Regular interaction with technicians, customers, suppliers, and service management is expected. Physical demands include sitting, standing, walking between office and shop, occasional lifting of up to 50 lbs, and frequent use of a computer and phone. Extended hours during peak seasons and on-call rotation may apply.

About Hepson Equipment

Hepson Equipment Inc. is your trusted authorized dealership serving the Brandon area. Our brands include Claas, Agrifac, JCB, Salford and other lines. As part of the Reesink Canada group - a subsidiary of the globally renowned Royal Reesink, established in 1786 - we are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new tractor or other agricultural equipment, our friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Hepson, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer

Competitive Salary, comprehensive benefits: including health, dental, vision.
Registered Retirement Saving Plan contributions program
Ongoing professional development and training.
A positive, team-oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.

Apply About employer

More about this job

Responsibilities

Serve as the main communication link between customers, technicians, and the Service Manager, providing customer support, estimates, updates, and technical guidance. Coordinate appointments and technician priorities, manage service work orders and documentation, support payments and parts activities, and help maintain safe, efficient shop operations.

Requirements

Applicants should have strong communication, organizational, computer, and multitasking skills, and be able to read parts libraries, service manuals, and technical documentation. Agricultural equipment knowledge and a journeyman ticket or equivalent technical background are strong assets; a valid driver's licence and availability for scheduled evening or weekend on-call duties are required.

Skills

Customer Service
Verbal and Written Communication
Service Scheduling
Work Order Processing
Technical Support
Organization
Attention to Detail
Multitasking
Computer and System Navigation
Parts Lookup
Inventory Coordination
Accounts Receivable
Agricultural Equipment Knowledge
Reading Technical Documentation
Teamwork

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Professional Development and Training

Visa sponsorship

Not detected in the job text

Keywords

Agricultural Equipment
Service Department
Customer Service
Service Advisor
Service Operations
Service Appointments
Service Work Orders
OEM Programs
Technician Scheduling
Technical Support
Parts Libraries
Service Manuals
Technical Documentation
Parts Lookup
Parts Ordering
Inventory Coordination
Accounts Receivable
Payment Collection
Safety Practices
On-Call Duties
Claas
Agrifac
JCB
Salford

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