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Reesink Canada

Service Writer at Prairie AG

AB, Canada
Blackfoot, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Join us at Prairie AG (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position requires someone who is highly motivated and a team player, ensuring the dealership surpasses customer expectations by completing required duties professionally and promptly. The Service Writer is responsible for the safe, effective, clean, organized, and professional performance of Service Department administrative functions at all times.

Key Responsibilities

Work Order & Administrative Support

Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval.
Participate in the administrative duties of the Service Department - field, shop internal, and warranty - as assigned.
Enter time and job stories onto work orders accurately and promptly.
Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.
Maintain Service Department filing and ensure records are organized and accessible.
Prepare and file warranty claims for respective OEMs.

Customer Service & Communication

Answer calls coming into the Service Department.
Participate in the development and implementation of a customer-focused service philosophy within the department.
Participate in increasing revenues and customer service levels by helping improve service operation administrative processes.
Assist in dispatching technicians in the absence of the Service Manager or Supervisor.

Payroll & Financial Processing

Enter time for payroll, have it reviewed by the Manager or Supervisor, and submit it to payroll on time.
Process expenses for technicians and ensure proper GL coding for purchases.
Maintain the HWIN process as the shop administrator.

Other Duties

Perform other duties and projects as assigned by the Service Manager or Supervisor.

Qualifications

Experience in a similar role in Agricultural or comparable industry an asset
Exceptional organizational skills.
Excellent written and oral communication skills.
Proficient time management skills.
Strong customer service skills, both on the phone and in person.
Good knowledge of financials to assist with customer account issues.
Excellent multitasking skills.

Working Conditions

Work is primarily performed in an office environment within the Service Department, with frequent interaction with customers, technicians, and suppliers requiring strong interpersonal skills. This role may involve standing for extended periods, occasionally lifting light to moderate weights up to 25 lbs, and climbing stairs to access the office. Much of the workday is spent on the phone or computer. Flexible working hours, including occasional weekends and evenings, may be required.

About Prairie AG

Prairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group - a subsidiary of the globally renowned Royal Reesink, established in 1786 - we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer:

Competitive Salary, comprehensive benefits: including health, dental, vision.
Registered Retirement Saving Plan contributions program
Ongoing professional development and training.
A positive, team-oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.

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More about this job

Responsibilities

Prepare and maintain work orders, service records, warranty claims, payroll entries, and technician expenses, while supporting the Service Manager and shop operations. Answer customer calls, assist with technician dispatching, and help improve service processes and customer satisfaction.

Requirements

Experience in a similar role in agriculture or a comparable industry is an asset, along with strong organizational, communication, time-management, customer-service, and multitasking skills. Candidates should have sufficient financial knowledge to assist with customer account issues; no education requirement is specified.

Skills

Work Order Administration
Customer Service
Written Communication
Oral Communication
Organization
Time Management
Multitasking
Warranty Claims Processing
Payroll Processing
Expense Processing
General Ledger Coding
Recordkeeping
Technician Dispatching
Financial Account Support
Teamwork

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Professional Development and Training

Visa sponsorship

Not detected in the job text

Keywords

Agricultural Equipment
Construction Equipment
Service Department
Work Orders
Work in Progress
Warranty Claims
OEM
Payroll
Technician Expenses
General Ledger Coding
HWIN Process
Technician Dispatching
Customer Service
Service Operations
Administrative Support
Recordkeeping
Kubota
Claas
JCB
Seedmaster
Horsch

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