Service Writer at Prairie AG

Join us at Prairie AG (a part of the Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position requires someone who is highly motivated and a team player, ensuring the dealership surpasses customer expectations by completing required duties professionally and promptly. The Service Writer is responsible for the safe, effective, clean, organized, and professional performance of Service Department administrative functions at all times.

Key Responsibilities

Work Order & Administrative Support

• Prepare work orders for the Service Manager's, Supervisor's, or Manager's review and approval.
• Participate in the administrative duties of the Service Department - field, shop internal, and warranty - as assigned.
• Enter time and job stories onto work orders accurately and promptly.
• Help achieve Work In Progress targets and close work orders after authorization from the Manager or Supervisor.
• Maintain Service Department filing and ensure records are organized and accessible.
• Prepare and file warranty claims for respective OEMs.
  
  

Customer Service & Communication

• Answer calls coming into the Service Department.
• Participate in the development and implementation of a customer-focused service philosophy within the department.
• Participate in increasing revenues and customer service levels by helping improve service operation administrative processes.
• Assist in dispatching technicians in the absence of the Service Manager or Supervisor.
  
  

Payroll & Financial Processing

• Enter time for payroll, have it reviewed by the Manager or Supervisor, and submit it to payroll on time.
• Process expenses for technicians and ensure proper GL coding for purchases.
• Maintain the HWIN process as the shop administrator.
  
  

Other Duties

• Perform other duties and projects as assigned by the Service Manager or Supervisor.
  
  

Qualifications

• Experience in a similar role in Agricultural or comparable industry an asset
• Exceptional organizational skills.
• Excellent written and oral communication skills.
• Proficient time management skills.
• Strong customer service skills, both on the phone and in person.
• Good knowledge of financials to assist with customer account issues.
• Excellent multitasking skills.
  
  

Working Conditions

Work is primarily performed in an office environment within the Service Department, with frequent interaction with customers, technicians, and suppliers requiring strong interpersonal skills. This role may involve standing for extended periods, occasionally lifting light to moderate weights up to 25 lbs, and climbing stairs to access the office. Much of the workday is spent on the phone or computer. Flexible working hours, including occasional weekends and evenings, may be required.

About Prairie AG

Prairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group - a subsidiary of the globally renowned Royal Reesink, established in 1786 - we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer:

• Competitive Salary, comprehensive benefits: including health, dental, vision.
• Registered Retirement Saving Plan contributions program
• Ongoing professional development and training.
• A positive, team-oriented work environment with a focus on employee success.
  
  

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.