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Added 10 mins ago
AP
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- Full-time
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Refrigerative Supply Limited

VRF & Ductless Technical Support Representative

Abbotsford, BC, V2T 6W3, Canada
Burnaby, BC, V5C 4G2, Canada
Burnaby, BC, V5J 0E1, Canada
Burnaby, BC, V5J 3J8, Canada
Coquitlam, BC, V3K 6C2, Canada
Langley (District), BC, Canada
Vancouver, BC, V5Y 1C2, Canada
Langley, BC, V2Y 3G9, Canada

The target salary range for this position is $85,000 -$100,000 per annum. · Full-time

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Job details

Pay: The target salary range for this position is $85,000 -$100,000 per annum.
Job type: Full-time
Experience: Minimum of 5 years of HVAC technical experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Twenty-Three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for Six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

As a VRF & Ductless Technical Support member, you will perform technical support & training that includes the installation, maintenance, and repair of ductless heat pump systems. You will respond to customer inquiries and service requests promptly and professionally. Additionally, you will collaborate with the technical support lead/trainer for ongoing training and skill development.

Duties and Responsibilities

Technical Support

Diagnose and resolve technical issues reported by customers.
Manage and track issues using the provided ticketing system.
Collect and analyze recorded data from technicians and customers to identify areas of concern.
Maintain accurate records of service activities, work performed.
Collaborate with manufacturers, the warranty department, and the branch manager regarding requests for unit replacement. Escalate to the Lead Technician for approval when necessary.
Participate in ongoing training sessions to stay current with industry trends and product updates.
Participate in team meetings, uphold consistent communication, and engage in manufacturer cadence calls to establish and enhance internal communication and collaboration effectively.
Review recorded Data from contractors with RSL lead tech support staff.

Warranty Support

Collect all required data and information on Ductless unit replacement requests working with Warranty Department, Branch staff, and Contractors.

Jobsite Visit

Obtain a filled-out jobsite request form from customer or contractor.
Conduct jobsite visits to assist contractor with troublesome jobs.
Completed a comprehensive jobsite report (including pictures, recommendations, and conclusion)

Customer Satisfaction

Ensure timely and effective resolution of customer issues to enhance overall satisfaction.
Provide clear and concise communication to customers regarding service processes and timelines.

Training and Development

Participate in regular training sessions to enhance your technical skills and product knowledge.
Collaborate with manufacturers to ensure your product training sessions and certifications are up to date.

Competencies and Qualifications

Ability to travel.
Must have excellent knowledge of Ductless systems design and application.
Minimum of 5 years of HVAC technical experience.
Journeyman certificate required or equivalent.
Must have demonstrated HVAC-related troubleshooting skills.
Demonstrated ability to influence the market at key levels.
Excellent initiative, and interpersonal communication skills.
Provide excellent customer service.
Always represent Refrigerative Supply in a professional manner.
Understand basic inventory, warehousing, and stocking procedures.
Ability to handle multiple tasks, energetic and self-motivated.
Work efficiently in a fast-paced work environment.
Must be able to use a computer and all software (web-based or otherwise) provided by management and our suppliers. Examples include Microsoft Office and PowerPoint presentations, manufacturer/supplier programs, and websites.

About Us:

The target salary range for this position is $85,000 -$100,000 per annum. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

RSL is an entrepreneurial company - we don't micromanage.
Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
Annual Bonus Program
Vacation entitlement starting at three (3) weeks annually, with incremental increases based on years of service, up to a maximum of six (6) weeks.
3 personal obligation days.
Wellness Account.
Stay healthy with our rich benefits package.
Protect your future with our Registered Retirement Savings Plan.
Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace.

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More about this job

Responsibilities

The representative will provide technical support, training, and troubleshooting for VRF and ductless heat pump systems. They are also responsible for conducting jobsite visits, managing warranty requests, and maintaining accurate service records.

Requirements

Candidates must have a minimum of 5 years of HVAC technical experience and hold a Journeyman certificate or equivalent. Strong troubleshooting skills and the ability to travel to various job sites are essential for this role.

Skills

HVAC technical support
Ductless system design
Troubleshooting
Technical training
Customer service
Data analysis
Warranty management
Jobsite reporting
Microsoft Office
PowerPoint
Inventory management
Communication skills
Time management
Technical documentation

Benefits

Annual bonus program
Professional development fund
Vacation entitlement
Personal obligation days
Wellness account
Health benefits package
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

HVAC
VRF
Ductless
Heat pump
Technical support
Journeyman
Troubleshooting
Warranty
Jobsite visit
Microsoft Office
PowerPoint
Inventory
Warehousing
Customer satisfaction
Training
Refrigeration
Installation
Maintenance
Repair

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