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Added 3 mins ago
C
Director, Operations
Clarity
Vancouver, BC
- $180,000 to $300,000 CAD / year
- Full-time
Added 3 mins ago
S
Account Development Representative II
Samsara
Ottawa, ON · Kanata, ON
- Full-time
…of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long…
Added 3 mins ago
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Account Development Representative II
Samsara
Quebec, QC
- Full-time
…of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long…
Added 3 mins ago
S
Account Development Representative II
Samsara
Ottawa, ON
- Full-time
…of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long…
Added 3 mins ago
S
Account Development Representative II
Samsara
Calgary, AB
- Full-time
…of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long…
Added 18 mins ago
LC
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…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
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LC
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Fort McMurray, AB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 24 mins ago
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QC
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Added 24 mins ago
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Basic Cardiac Life Support Certificate (BCLS)
Added 1 hour ago
NF
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ON · Ontario, Canada
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 1 hour ago
NF
Produce Assistant Department Manager Full Time Evening
No Frills
ON · Ontario, Canada
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 1 hour ago
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Mont-Royal, QC
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 1 hour ago
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Regina, SK
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 1 hour ago
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Regina Police Services

Non Emergency Call Taker

Regina, SK, Canada

Salary: $73,054.00 - $91,324.00

Apply on careers.reginapolice.ca About employer

Applications open in a new tab.

Job details

Pay: Salary: $73,054.00 - $91,324.00
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Openings: 7

Date Posted: October 29, 2026

Closing Date: November 19, 2026

Employment Status: Permanent

Job ID: 1823

At the Regina Police Service, every role contributes to a safer, stronger community. Working alongside our community partners, our employees make a meaningful difference in the lives of other every day.

Respect, Professionalism and Service guide how we serve our community and support one another. We equip our employees with the tools, technology and support they need to succeed and grow in their careers.

Key Responsibilities

As a Non-Emergency Call Taker with the Regina Police Service, you will serve as an important first point of contact for members of the public seeking police assistance for non-emergency matters. Working under the direction of the Communications Supervisor, you will answer incoming calls, gather and assess information, document details accurately, and help ensure requests for police service are directed appropriately. This role requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced communications environment. This permanent position follows a 12-hour rotating shift schedule, and comprehensive paid training will begin in February 2027.

(1) Answers incoming non-emergency calls for police service and provides professional, courteous assistance to callers seeking information, reporting incidents, or requesting police support. (2) Obtains, clarifies, and records accurate information from callers, including the nature of the concern, location, involved persons, contact information, and any relevant public or officer safety considerations. (3) Assesses non-emergency calls to determine the appropriate response, referral, or escalation in accordance with established policies, procedures, and service standards. (4) Creates, updates, and maintains accurate call records, occurrence information, and related documentation in computer systems used by the Regina Police Service. (5) Directs calls or information to the appropriate internal unit, external agency, or police resource when further action, follow-up, or specialized assistance is required. (6) Identifies situations that may require immediate attention and promptly escalates urgent or emerging safety concerns to the Communications Supervisor or appropriate emergency communications personnel. (7) Provides general information to the public regarding police services, reporting options, procedures, and community resources while maintaining confidentiality and professionalism. (8) Complete reports that are managed by Comm Centre. (9) Performs other related duties as required.

Competencies

(1) Minimum Grade 12 or Grade 12 equivalent, minimum typing speed of 50 w.p.m., Windows computer knowledge and experience working with the public. (2) Must pass mental abilities, multi-tasking and psychological tests. (3) Good listening skills and the ability to articulate and/or speak clearly that can be easily understood. (4) Hearing: Must provide hearing test results prior to hiring. (5) The ability to function under stressful situations, adverse mental influences or circumstances. (6) Good coordinating abilities and the ability to plan and organize activities and details for smooth occurrence of events. (7) Good judgement and decision making abilities in order to: assess situations, select from alternatives and make sound decisions. (8) Must be willing to work shift work on a rotating basis (days, nights, evenings and weekends). (9) Thorough knowledge of the streets, districts and commercial and industrial areas of the City of Regina or good map reading skills, an asset. (10) Must be obtained from classroom training provided: Knowledge of emergency and police procedures, communications technology and discrimination of civil and criminal matters and the ability to use alpha, phonetic and nine and ten codes.

Jurisdiction: RPA

Division: RPS Support Services

Department: RPS Support Services-Communications

Level: 6

Salary: $73,054.00 - $91,324.00

The Regina Police Service is committed to building a team of professionals that is reflective of the community we serve. We offer a competitive salary and comprehensive benefits package for all permanent employees. If you're looking for a career with excellent benefits and where your contributions truly matter, consider joining our team.

All members who submit an application will receive an email confirming their application has been received. If you do not receive confirmation by Email automated through the SuccessFactors system, please contact Human Resources via email immediately.

Apply on careers.reginapolice.ca About employer

More about this job

Responsibilities

The Non-Emergency Call Taker at Regina Police Service will answer public calls about non-emergency police matters, record accurate details, and route each call to the right unit or agency. They also escalate urgent safety concerns and keep call records and occurrence reports up to date in police systems.

Requirements

Candidates need a Grade 12 education or equivalent, a typing speed of 50 words per minute, and Windows computer skills. They must pass mental abilities, multi-tasking and psychological tests, provide hearing test results, and work rotating shifts.

Skills

Call taking
Public safety communications
Police procedures
Emergency procedures
Data entry
Windows
Typing (50 wpm)
Active listening
Clear verbal communication
Multi-tasking
Stress management
Coordination and organization
Judgment and decision making
Risk assessment
Documentation
Map reading
Alpha, phonetic, nine and ten codes
Customer service

Benefits

Paid training

Keywords

non-emergency call taker
police communications
911 dispatcher
public safety telecommunicator
call taking
emergency communications
police dispatch
Windows
data entry
customer service
shift work
call centre
Regina Police Service
typing

Seniority

Entry level

Perks

Paid training

Tools

Windows
Police computer systems

Languages

English

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Work requirements

Jobs in Canada