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Region of Peel

Tenancy Support Agent

Mississauga, ON, Canada

Hiring Range: $71,549 - $80,493 per year plus comprehensive benefits · Full-time

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Job details

Pay: Hiring Range: $71,549 - $80,493 per year plus comprehensive benefits
Job type: Full-time
Apply by: Nov 5, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 6, 2026

Original job description

Human Services – Peel Housing Corporation

Two Contract Full Time role up to 13 months

Hiring Range: $71,549 - $80,493 per year plus comprehensive benefits

Work Mode: Hybrid* (up to 4-5 days onsite depending on operational needs)

Location: 7120 Hurontario Street, Mississauga, ON (Travel will be required to do onsite visits at Peel Living buildings)

Hours of work: 35 hours per week

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference. At Peel Region, we can create lasting impact, together.**

Who we are: Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

What You Will Do In This Role

Primary on-site/in person contact for tenancy enquiries from application to end of tenancy
Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
Initiate, coordinate and facilitate tenant meetings as required
Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
Document and maintain accurate records of all communications
Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
Investigate and respond to political enquiries
Prepare customized formal notices, forms and letters as required

What The Role Requires

Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
Knowledge of practices and procedures within the Housing Operations and Management Services area
Knowledge of the Residential Tenancy Act, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
Ability to travel between sites and access to reliable source of transportation
Vulnerable Sector Check required (Region of Peel does not reimburse any costs)

Nice To Have

Housing Operations and Management Services experience would be an asset

Skills/Abilities

Demonstrate commitment to continuously improve quality of service to tenants
Excellent customer service skills
Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
Ability to work independently and in an integrated team environment and possess strong organizational skills
Ability to exercise good judgment, discretion and problem solving
Excellent written and verbal communication skills
Computer proficiency in Microsoft Applications
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

Comprehensive Health, Dental, Vision benefit plan including psychological health
Voluntary enrolment into OMERS pension plan (where applicable)
Accrue Vacation on a monthly basis up to 3 weeks per annum
3 Paid personal days and floating holidays
Flexible hours supporting your wellness and wellbeing
Annual performance review and merit increases based on performance
Supportive leadership and a culture of respect and inclusion
Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location: at 7120 Hurontario St., Mississauga, ON (up to 4-5 days onsite depending on operational needs).

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

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More about this job

Responsibilities

Serve as the primary in-person contact for tenant enquiries, provide guidance and referrals, and work with regional staff and community agencies to resolve tenancy issues. Coordinate tenant meetings and tenancy plans, maintain accurate records, prepare formal notices, investigate enquiries, and represent Housing Operations at tribunal hearings or Small Claims Court.

Requirements

Requires a post-secondary diploma in a human services-related field and at least three years of customer service experience, or an equivalent combination of education and experience. Candidates need knowledge of relevant housing legislation and tenancy practices, strong communication and conflict-resolution skills, reliable transportation for site visits, and a Vulnerable Sector Check.

Skills

Customer Service
Interpersonal Communication
Negotiation
Conflict Resolution
Relationship Building
Tenant Support
Community Referrals
Advocacy
Case Coordination
Recordkeeping
Written Communication
Verbal Communication
Organization
Independent And Teamwork
Judgment And Problem Solving
Microsoft Applications

Benefits

Comprehensive Health, Dental, And Vision Benefits
Voluntary OMERS Pension Plan
Vacation Up To Three Weeks Per Year
Paid Personal Days
Floating Holidays
Flexible Hours
Performance Reviews And Merit Increases
Tuition Reimbursement
Learning And Development Resources

Visa sponsorship

Not detected in the job text

Keywords

Peel Housing Corporation
Housing Operations
Tenancy Support
Tenant Relations
Residential Tenancy Act
Housing Services Act
Municipal Freedom Of Information And Protection Of Privacy Act
Rent Calculations
Rental Arrears
Tenant Annual Reviews
Internal Transfers
Tenancy Agreements
Tribunal Hearings
Small Claims Court
Community Support Agencies
Vulnerable Tenancies
Mental Health
Poverty
Aging
Multiculturalism
Site Security Reports
Complaints
Formal Notices
Microsoft Applications
Vulnerable Sector Check

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