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Region of Waterloo

Applications Support Analyst

Cambridge, ON, Canada

2026 Salary Range: $106,204.80 - 125,189.63 · Full-time

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Job details

Pay: 2026 Salary Range: $106,204.80 - 125,189.63
Job type: Full-time
Apply by: Oct 31, 2026
Working hours: 40 Hours per week
Posting language: English
Posted: Jul 13, 2026

Original job description

Deadline to Apply: October 30, 2026

Employment Type: Permanent Full-Time

Base Location: HEADQUARTERS BUILDING

Shift: Day Shift

Working Days/ Hours: [Monday to Friday], [08.00 AM - 04.00 PM]

Hours of Work: 40 Hours per week

Number of Position: 1

Union: Waterloo Regional Police Association

2026 Salary Range: $106,204.80 - 125,189.63

Waterloo Regional Police Service is an Equal Opportunity Employer that values diversity and champions inclusion. We are committed to developing and supporting a highly skilled, professional workforce that reflects the community we proudly serve.

The Waterloo Regional Police Service provides high‑quality policing to more than 670,000 residents across the Region of Waterloo. Our region is a diverse and prosperous area in Southern Ontario, uniquely characterized by its blend of vibrant urban centres, Cambridge, Kitchener, and Waterloo, and surrounded by the rural townships of North Dumfries, Wellesley, Wilmot, and Woolwich. We take pride in our diversity and remain committed to fostering a people‑focused organization that reflects the strength and character of the communities we serve.

Long Description

Applications Support Analyst

Summary

The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario (ESCO)group encompassing various police agencies.

You Will:

Collect, analyze, troubleshoot, and manage ESCO agency issues in regards to Business Application.
Communicate with technical representatives of various ESCO agencies to provide technical assistance, system management, develop recommendations, perform installs, and maintain and repair application requirements.
Be responsible for data management, system administration, software releases, and version upgrades within the ESCO public safety application environment.
Coordinate and implement specific assigned system development and implementation activities.
Analyze user requirements and generate alternative approaches to information systems design.
Manage the deployment, testing, training, modification, and implementation of systems or system enhancements
Prepare system prototypes for user consultation by creating a test environment and system design.
Create and contribute to project planning and control as required; coordinate day‑to‑day project activities of others to ensure project tasks are disseminated and tasks are completed in a timely manner.
Provide senior leadership to database design team, database programming groups, Technical Solutions, IT and Business Applications project members.
Create and maintain system and process documentation to assist in providing technical guidance to the ESCO IT groups as a whole.
Review, develop and deliver training related to ESCO public safety applications and supporting business processes.
Liaise with vendors, other police agencies and internal and external members to discuss various issues, business processes and client/data requirements.
Perform other related duties as assigned.

You Have:

Successful completion of a three (3) year community college diploma in Computer Systems Technology, Computer Programming and Analysis, Computer Science, or related field.
Three (3) years’ extensive experience in a leadership role in system design and development using system development life cycles, system deployment, and the design and development of databases.
Knowledge of application and system design, planning, development, implementation and maintenance.
Demonstrated ability to attain knowledge of ESCO agency procedures including records management systems, procedures and knowledge of information technology, including manual, automated, and other related system applications.
Working knowledge of related provincial and federal legislation including Occupational Health & Safety Act, Police Services Act, Human Rights Code, Criminal Records Act, Micro Computer Policy, the Municipal Freedom of Information & Record Protection of Privacy Act (MFIPPA), Access to Information disclosure protocol, and the Records Retention Bylaw.
Analytical thinking and project management skills are required to formulate logic-based statements and to organize project tasks with reasonable and attainable timelines.
Communication, interpersonal, and leadership skills are required to advise and supervise projects.
Proficiency in the operation of a personal computer and ability to interpret requirements for and use software programs such as Microsoft Office programs, including Word, Excel, PowerPoint, Visio, Outlook, Access, and Project, Adobe Acrobat and Internet Explorer.
A valid Class “G” Ontario Driver’s License with no more than six (6) demerit points required to travel within and outside the Region to attend meetings and seminars.

You Are:

Able to work independently with limited supervision; to adapt to changing priorities, and to organize and prioritize using strong time management skills.

Able to meet police security clearance requirements and maintain a high level of confidentiality.
Able to participate as an effective team member and to support the project values compatible with the organization.
Able to meet the testing requirements of this position.

Why join WRPS?

Tuition reimbursement program
Defined benefit pension plan OMERS
Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
Dynamic, team-focused environment supporting the community
Employee Assistance Program (EAP) for fitness and wellness
Southwestern Ontario's Top Employers 2025 & 2026
Waterloo Area's Top Employers 2025 & 2026

If you’re interested in this position, please apply online by October 30th 2026 at 11:59

Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at HumanResources@wrps.on.ca.

Diversity through inclusion – we are an Equal Opportunity Employer.

Use of Artificial Intelligence in the Hiring Process:

Waterloo Regional Police Services may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

We thank all applicants; however, only those selected to move forward will be contacted.

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More about this job

Responsibilities

The Applications Support Analyst assists in the design, development, implementation, and maintenance of public safety systems for the Emergency Services Cooperative Ontario group. They are responsible for troubleshooting business applications, managing data, and coordinating system deployment and training activities.

Requirements

Candidates must have a three-year community college diploma in a computer-related field and at least three years of leadership experience in system design and development. Proficiency in system development life cycles, database management, and relevant provincial legislation is required.

Skills

System design
System development
Troubleshooting
Data management
System administration
Project management
Database design
Technical documentation
Training delivery
Analytical thinking
Leadership
Communication
Microsoft Office
Software testing
Public safety applications

Benefits

Tuition reimbursement program
Defined benefit pension plan
Comprehensive benefits coverage
Health insurance
Dental insurance
Life insurance
Employee assistance program
Fitness and wellness support

Visa sponsorship

Not detected in the job text

Keywords

Applications Support
System Design
System Development
Database Management
Project Management
Public Safety
Information Technology
Software Releases
System Administration
Technical Documentation
Training
Microsoft Office
Visio
Project
Adobe Acrobat
Records Management
Occupational Health & Safety Act
Police Services Act
MFIPPA
System Deployment
System Prototypes
Leadership
Analytical Thinking
Troubleshooting
Business Applications

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