Help Desk Technician
- Penticton, BC, Canada
The hourly wage for the position is $46.43, Paygrade 8, plus an attractive benefits package. · Full-time
Applications open in a new tab.
Job details
- Pay
- The hourly wage for the position is $46.43, Paygrade 8, plus an attractive benefits package.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Internal Posting: This is an internal posting only for the benefit of existing BCGEU members and is posted in accordance with the current collective agreement.
Located in the south-central region of B.C., the Regional District of Okanagan-Similkameen (RDOS) covers an area over 10,400 km2 and is renowned for its orchards, vineyards and golf courses, as well as its widely varied landscape including deserts, mountains and valleys, pristine lakes and outdoor recreational opportunities.
The Regional District of Okanagan-Similkameen is currently recruiting for a regular, full-time Help Desk Technician to join the Information Services team.
The Help Desk Technician position is responsible for maintaining and enhancing the Information Services technology infrastructure and maximizing the potential of information technologies to support internal and external business processes.
Key Responsibilities
Application Deadline: 4:00 pm, Friday November 20th , 2026
Scroll Down To Apply
https://RDOS.scouterecruit.net/jobs/INT2649
We thank all applicants for their interest; however, only those candidates selected for further consideration will be contacted.
Located in the south-central region of B.C., the Regional District of Okanagan-Similkameen (RDOS) covers an area over 10,400 km2 and is renowned for its orchards, vineyards and golf courses, as well as its widely varied landscape including deserts, mountains and valleys, pristine lakes and outdoor recreational opportunities.
The Regional District of Okanagan-Similkameen is currently recruiting for a regular, full-time Help Desk Technician to join the Information Services team.
The Help Desk Technician position is responsible for maintaining and enhancing the Information Services technology infrastructure and maximizing the potential of information technologies to support internal and external business processes.
Key Responsibilities
- Provides assistance, advice and informal training to staff regarding various functions, applications, computer systems, telecommunications and the operation of equipment.
- Determines nature of requests through active listening, asking probing questions and using multiple computer applications to determine needs for first level resolution; escalates as required to senior staff.
- Creates instructional documentation for end users within custom applications for technical reference.
- Responds to hardware and application problems, including performing initial assessments and resolves an array of technical problems, remotely diagnosing and resolving with applying patches, executing scripts or technical repairs.
- Communicates project objectives, plans and status to all members of the project and department teams.
- Identifies gaps in user documentation, websites and reference information and updates as required.
- Maintains service desk standards and response times to efficiently resolve staff issues.
- Monitors, verifies and edits data stored in databases using various applications software. Writes and runs standard and ad-hoc reports to retrieve information from databases.
- Compiles manual and computer generated statistical and activity reports as requested.
- Maintains data management and project documentation to required standards.
- Serves on or supports the Emergency Response Team as required.
- Performs other duties as required.
- Two-year Diploma in computer science or related program.
- Minimum one (1) year of experience providing customer support services in an information technology support role.
- Sound knowledge with computer, data processing and Microsoft Windows based environments including; Microsoft Office Suites, Windows Operating systems and Modern Browsers
- Knowledge of wide and local area networks, network and computer peripherals, telecommunications equipment and other related systems.
- Excellent interpersonal, communication and listening skills to deal effectively and respectfully with all staff.
- Effective communication skills to convey technical information to both technical and non-technical audiences.
- Ability to provide assistance and education regarding applications and use of equipment.
- Ability to establish and maintain effective working relationships with staff.
- Ability to write clear and concise documentation.
- Ability to quickly diagnose and troubleshoot problems.
- Ability to work on a number of concurrent tasks independently and efficiently, with limited supervision.
- Ability to pass and maintain a Criminal Record Check.
- Valid BC Driver’s Licence.
Application Deadline: 4:00 pm, Friday November 20th , 2026
Scroll Down To Apply
https://RDOS.scouterecruit.net/jobs/INT2649
We thank all applicants for their interest; however, only those candidates selected for further consideration will be contacted.
More about this job
Responsibilities
Provide first-level technical support, advice, and informal training to staff, diagnosing and resolving hardware, application, and equipment issues or escalating them as needed. Maintain user documentation and service desk standards, manage and report on database information, and support project communications and emergency response activities.
Requirements
Requires a two-year diploma in computer science or a related program and at least one year of experience in an IT customer support role. Candidates need knowledge of Windows environments, Microsoft Office, networks, peripherals, and telecommunications, along with strong communication, troubleshooting, documentation, and organizational skills; a valid BC driver's licence and ability to pass and maintain a criminal record check are also required.
Skills
- Customer Support
- Help Desk Support
- Troubleshooting
- Hardware Support
- Application Support
- Microsoft Windows
- Microsoft Office
- Web Browsers
- Local Area Networks
- Wide Area Networks
- Telecommunications
- Database Management
- Report Writing
- Technical Documentation
- Communication
- User Training
Benefits
- Benefits package
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Government & Public Sector
- Data & Analytics
Keywords
- Help Desk
- Information Services
- Customer Support
- Technical Support
- Microsoft Windows
- Windows Operating Systems
- Microsoft Office
- Modern Browsers
- Local Area Networks
- Wide Area Networks
- Computer Peripherals
- Telecommunications Equipment
- Hardware Troubleshooting
- Application Troubleshooting
- Remote Diagnostics
- Software Patches
- Scripts
- Technical Repairs
- User Documentation
- Database Management
- Data Monitoring
- Ad-Hoc Reporting
- Statistical Reports
- Service Desk Standards
- Project Documentation
- Emergency Response
- Criminal Record Check
- BC Driver's Licence