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Added 1 month ago
Customer Care - Deficiency Technician
Wesgroup
Vancouver, BC
Wesgroup is seeking a skilled, customer-focused Deficiency Technician to join our Customer Care team in a one-year fixed-term position. In this hands-on role, you will complete high-quality…
Added 2 months ago
deficiency technician
METATRIBE®
Vancouver, BC
Full-time
Added 20 days ago
Customer Service Representative - Woola Power Systems
Woola Capital
Coquitlam, BC
Full-time
Coordinate emergency service calls and dispatch technicians based on urgency, location, and availability.
Added 5 days ago
Level II Security Systems Technician
New Age Group
Concord, ON
$45 USD / hour
Full-time
…innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs,…
Added 5 days ago
Senior Security Systems Technician
New Age Group
Concord, ON
Full-time
…innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs,…
Added 4 days ago
Home Service Technician
Cachet Homes
London, ON
$75,000 to $90,000 CAD / year
Full-time
…Homes. Reporting to the Home Service Manager, the Home Service Technician is responsible for the day-to-day completion of deficiency repair work during the statutory warranty period for the…
Added 2 months ago
New Construction Warranty Technician
Claridge Homes
Ottawa, ON
Reporting to the Warranty Service Manager, the Warranty Technician will be responsible for:
Added 5 days ago
Service and Integration Manager
New Age Group
Concord, ON
Full-time
…innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs,…
Added 3 months ago
Electrical Compliance Inspector
SGS
Toronto, Ontario
Full-time
Perform final inspections and walkdowns, prepare deficiency lists, verify readiness for service, review and validate as-built packages, and support project close-out reporting in accordance…
Added 3 months ago
Electrical Compliance Inspector
SGS
Toronto, Ontario
Full-time
Perform final inspections and walkdowns, prepare deficiency lists, verify readiness for service, review and validate as-built packages, and support project close-out reporting in accordance…
Added 4 months ago
Fire System Technician
Total Group of Companies Inc.
Red Deer, Alberta
Full-time
Total Group of Companies is looking for a Junior Fire Systems Technician to join our team of fire & life safety professionals! This is an entry-level position ideal for someone looking to…
Added 3 months ago
Fire System Technician
The Total Group of Companies | Fire Solutions | Rescue | Medical | HSE
Red Deer, AB
Full-time
Total Group of Companies is looking for a Junior Fire Systems Technician to join our team of fire & life safety professionals! This is an entry-level position ideal for someone looking to…
Added 3 months ago
Building Operator
Southwest Properties
Nova Scotia
Full-time
…completed prior to move in, in conjunction with Maintenance…
Added 3 months ago
Registered Fire Protection Technician
Fraser Valley Fire Protection Ltd
Abbotsford, British Columbia
Full-time
…skill and work ethic matter even more. We’re looking for a technician who takes pride in doing things right, communicates well with clients, and wants to keep improving their…
Added 9 days ago
Marine Electrician
Westgate Technology Corp.
Port Moody, BC
$80 to $100 CAD / hour
Contract
Marine electricians, marine electronics technicians and boatyard electrical techs are all welcome to apply. If you have solid marine electrical fundamentals but have not worked with every…
Added 22 days ago
Commissioning Consultant
Stantec
Vancouver, BC
Full-time
…Engineering technologists and experienced Red Seal electricians, HVAC technicians, or other tradespeople transitioning into commissioning may also be considered when they have relevant…
Added 3 months ago
Sprinkler Crew Lead, Fire Life and Safety
BGIS
Toronto, Ontario
Full-time
…protection systems. This role bridges the gap between frontline technicians and operations management by providing hands-on technical leadership, field coordination, and quality oversight…
Added 24 days ago
Senior Construction Inspector - Municipal Infrastructure
AECOM
Windsor, ON
Full-time
Participates in deficiency reviews, testing and commissioning.
Added 29 days ago
Senior Construction Inspector - Municipal Infrastructure
AECOM
Windsor, ON
Full-time
Participates in deficiency reviews, testing and commissioning.
Added 10 days ago
Customer Care Technician
Regional Group
Ottawa, ON
Full-time
eQ Homes is looking for a Customer Care Technician to support multiple sites. The main objectives of the Customer Care Technician include addressing warranty service deficiencies, handling…
Added 4 months ago
Fire Alarm Technician
The Total Group of Companies | Fire Solutions | Rescue | Medical | HSE
Ottawa, Ontario
Full-time
Total Group of Companies is looking for a Fire Alarm Technician to join our team of fire and life safety professionals.
Added 15 days ago
Live-in Superintendent Luxury Class
Foresight Recruitment Group
Oshawa, ON
Full-time
Support building commissioning, deficiency resolution and initial occupancy
Added 2 days ago
Lead Audio Visual Technician
Microserve
Edmonton, AB
Full-time
Microserve is looking for a Lead Audio Visual (AV) Technician to join our team in Edmonton, AB. If you are locally based or willing to relocate, this a great opportunity since our…
Added 3 months ago
Certified Backflow Technician
Fraser Valley Fire Protection Ltd
Abbotsford, British Columbia
Full-time
We're growing, and we're looking for a BCWWA-certified Backflow Technician to join our field service team.
Added 25 days ago
HVAC Journeyperson Technician, Sudbury (Future Opportunity)
Black & McDonald Limited
Sudbury, ON
Full-time
Complete work orders, deficiency reports and field quotations to improve client equipment operations.

Regional Group

Customer Care Technician

Ottawa, ON, K2C 0P9, Canada

Pay: The salary range for this role is $50,000 – $66,500/year.
Job type: Full-time
Posting language: English
Posted: Sep 10, 2026

Apply About employer

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Original job description

About Us:

At eQ Homes, we are dedicated to providing an exceptional level of craftsmanship and customer service, from the moment you meet us to the day you receive your keys. We are with you every step of the way to ensure that your home buying path is a comfortable and memorable one. We consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.

Our core values guide everything we do, grounded in a shared commitment to doing the right thing. They include:

People
Elevate
Passion

We want our employees to feel great about their jobs, and that means encouraging growth and advancement, listening to employee feedback, recognizing a job well done, giving back, and adopting a culture of trust and respect.

About the Role:

eQ Homes is looking for a Customer Care Technician to support multiple sites. The main objectives of the Customer Care Technician include addressing warranty service deficiencies, handling emergency and interval service calls, and conducting maintenance repairs on model homes and sales centers - all with the aim of ensuring exceptional customer satisfaction levels according to AVID Ratings and Tarion standards.

Key Responsibilities:

Attend scheduled service appointments to complete 30-day, 1 year, 2 year or Interval service deficiencies.
Review service warranty items with home owners.
Monitor trades while completing deficiency items in homes, to ensure completion of warrantable repairs adhere to eQ Guidelines.
Obtain signature from homeowner for completed items on work order.
Review & follow up with Customer Care Advisors on all scheduled appointments and or service items/deficiencies until completed.
Prepare materials required to complete service work prior to scheduled service appointment.
Assess/investigate emergency or interval service calls as required.
Complete maintenance & or repairs on Model Homes & Sales Centers as required.
Review work orders on a daily basis.
Clean & maintain service van.
Perform other duties within the scope, spirit and purpose of the job, as requested by management.

About You:

Strong knowledge and skill to complete all types of general repairs for new homes
Familiar with Tarion Construction Performance Guidelines
Knowledge of building processes and practices
Customer satisfaction driven
Positive, self-motivated, goal-driven and tenacious
People-centric focus: You pursue lifelong learning, actively share new perspectives, empower, and inspire others.
Commitment to Elevate: You set new standards in ways that surprise and delight stakeholders, redefine industry norms and set new benchmarks for success.
Passion: You take pride in your work, overcome obstacles, and constantly seek to be the best.

Why Join Us:

We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
We take pride in shaping real estate in Ottawa for over 60 years.
Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth.
Benefit from 15 paid vacation days plus additional PTO to ensure a healthy work-life balance.
Take advantage of our RRSP matching program and boost your financial future with confidence!

This position is to fill one (1) existing vacancy. The salary range for this role is $50,000 – $66,500/year.

EQ Homes is an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.

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More about this job

Responsibilities

The Customer Care Technician is responsible for addressing warranty service deficiencies and performing maintenance repairs at various sites. They will also monitor trades to ensure quality standards are met and maintain clear communication with homeowners throughout the service process.

Requirements

Candidates must possess strong general repair skills and a solid understanding of building practices and Tarion construction guidelines. A customer-centric mindset and the ability to work independently while managing multiple service appointments are essential.

Skills

General repairs
Building processes
Customer satisfaction
Problem solving
Time management
Communication
Attention to detail
Maintenance
Trade monitoring

Benefits

Tuition reimbursement
Paid vacation
Paid time off
RRSP matching program
Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Warranty Service
Construction
Maintenance
Tarion
Home Repair
Trades
Model Homes
Sales Centers
Customer Satisfaction
Building Processes
Service Appointments
Real Estate
Quality Assurance

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