Coordinator Meter Operations

Overview

Coordinator Meter Operations

Public Works – Meter Operations

Status One (1) Regular Full-Time Position

Hiring Range: $75,696 to $85,159 per annum plus benefits

Hours of Work: 35 hours of work per week

Work Mode: Hybrid* See below for more details.

Location: 2 Copper Road, Brampton, ON

The Role:

Reporting to the Supervisor, Meter Operations, the Coordinator Meter Operations is responsible for the day-to-day leadership, coordination, and supervision of residential, commercial, and industrial meter reading operations across the Region of Peel's water and wastewater service area. This position ensures the accurate and timely collection of meter reading data to support utility billing, customer service excellence, and regulatory compliance.

As a key member of the Meter Operations team, the Coordinator Meter Operations oversees field staff, supports operational planning and budgeting activities, manages meter reading technologies and systems, and collaborates with internal and external stakeholders to continuously improve service delivery. The position also provides leadership coverage for the Supervisor, Meter Operations, as required.

What You Will Do in This Role:

• Supervise, schedule, and provide day-to-day direction to Meter Readers and support staff.
• Lead onboarding, training, performance management, employee development, and corrective action processes.
• Monitor workload distribution and route assignments to ensure operational efficiency and service level objectives are achieved.
• Provide leadership coverage and assume managerial responsibilities during absences, as required.
• Ensure accurate and timely collection, validation, and processing of residential, commercial, and industrial meter reading data.
• Respond to and resolve escalated customer concerns and service issues related to meter reading activities.
• Collaborate with internal divisions, contractors, and external agencies to support effective service delivery and positive customer outcomes.
• Maintain a strong customer service focus while supporting operational priorities.
• Support the development and monitoring of annual operating budgets and work plans.
• Assist with contingency planning to ensure continuity of billing and meter reading operations during emergency events and service disruptions.
• Prepare reports, operational metrics, key performance indicators (KPIs), and service level performance updates for management.
• Monitor operational trends and recommend process improvements to enhance efficiency and effectiveness.
• Coordinate meter reading technologies, software applications, mobile devices, vehicles, and field equipment.
• Oversee the daily upload, download, distribution, and reconciliation of manual and automated meter reading data.
• Support implementation and optimization of meter reading technologies and related business systems.
• Maintain accurate operational records and documentation.
• Ensure compliance with Regional policies, procedures, applicable legislation, and industry standards.
• Promote a safe work environment by supporting health and safety programs, training requirements, and safe work practices.
• Monitor field operations to ensure adherence to established operational and safety protocols.

What the Role Requires:

• Post-secondary diploma or degree in Environmental Technology, Civil Engineering Technology, Utility Operations, Business Administration, Public Administration, or a related field.
• An equivalent combination of education and experience may be considered.
• Minimum 3 to 5 years of progressively responsible experience in utility operations, field services, water operations, meter reading services, or a related environment.
• Previous experience leading or supervising staff in a non-unionized environment is considered an asset.
• Experience managing operational programs, field resources, and service delivery activities.
• Strong knowledge of water utility operations, meter reading technologies, and customer service practices.
• Experience using utility billing and meter management systems such as Oracle CCBCS, Neptune N_SIGHT, or comparable applications.
• Excellent leadership, organizational, problem-solving, and decision-making skills.
• Strong analytical skills with the ability to interpret operational data, investigate issues, and recommend solutions.
• Advanced written and verbal communication skills, including report writing, business correspondence, and stakeholder engagement.
• Demonstrated ability to manage competing priorities and respond effectively in a fast-paced operational environment.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Power BI.
• Valid Ontario Class "G" Driver's Licence in good standing.
• Ability to travel throughout the Region of Peel to support field operations.

Total Rewards That Support You

At Peel Region, we believe in taking care of our people. Here's what you can expect:

• Comprehensive Benefits – Health, dental, vision, and psychological health coverage effective from your first day.
• OMERS Pension Plan – Secure your future through one of Canada's leading defined benefit pension plans.
• Generous Vacation – Start with three weeks of vacation and grow from there.
• Personal Days & Floating Holidays – Additional paid time to recharge and take care of what matters most.
• Flexible and Hybrid Work Environment – Supporting work-life balance, collaboration, and employee well-being.
• Performance-Based Growth – Annual performance reviews with merit-based salary increases.
• Inclusive and Respectful Workplace – A culture grounded in our values of Inclusion, Care, Collaboration, Transparency, and Leadership.
• Learning and Development Opportunities – Tuition assistance, professional development, and career growth opportunities to help you reach your full potential.

Work Mode & Job Location:

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

Join Peel Region

Join a team that cares for its people, values collaboration, embraces innovation, and works together to create a Community for Life.

Bring your expertise. Grow your career. Help us create a Community for Life.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there. 

Public Notice: Water and Wastewater Services Transition:

Effective January 1, 2029, the Region of Peel’s Water and Wastewater services will become a Public Utility, as part of the provincially guided transition process. On this date, the new utility will assume responsibility for delivering water and wastewater services across Peel. Residents and businesses can expect continued reliable service throughout the transition, and the Region will work closely with all partners to ensure a smooth and well‑coordinated change.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.