Overview
Manager, Housing Services (2 Vacancies)Human Services- Housing Client Services & Housing Supply Status: Regular Full TimeWork Mode: Hybrid; 2 On Site days per week which can increase based on operational needs*see below for more details about this work mode. Location: 10 Peel Centre Drive, Brampton, ONHours of work: 35 Hours per week
Who We Are: Housing Services leads the planning, delivery, and oversight of housing and homelessness programs across Peel. Through system planning, policy development, program management, and community partnerships, we work to ensure residents have access to safe, affordable, and appropriate housing while addressing homelessness and housing insecurity across our communities.
We are currently recruiting for two leadership opportunities within Housing Services:
Manager, Housing Supply
Manager, Housing Client Services, Supports & Case Management
About the Opportunities:
Both roles provide strategic leadership, operational oversight, and people leadership within Housing Services. Reporting to the Director, Housing Services, Managers are responsible for leading multidisciplinary teams, administering significant public funding investments, managing complex stakeholder relationships, and advancing the goals outlined in Peel's Housing and Homelessness Plan.
Successful candidates will lead service delivery, drive continuous improvement, ensure compliance with legislative and funding requirements, and represent Housing Services with internal and external partners, senior leadership, and Council.
Manager, Housing Supply Non-Union - Salary Band L
The Manager, Housing Supply is responsible for maintaining and expanding affordable housing supply across Peel through effective service system management, provider support, asset management oversight, and innovative housing solutions.
Key Responsibilities:
- Lead initiatives that maintain, preserve, and expand affordable housing supply.
- Support and oversee housing providers in areas including asset management, capital planning, state of good repair, governance, and operational effectiveness.
- Responsible for the administration of various subsidy programs in partnership with private landlords and community partners and manages the overall subsidy budget.
- Administer housing programs and ensure compliance with applicable legislation, policies, agreements, and program standards.
- Provide service manager oversight of Regionally owned and community housing providers, including Peel Living.
- Negotiate and manage funding agreements, contracts, and grant programs that support housing preservation and development.
- Build capacity across the housing sector through provider training, operational reviews, and performance monitoring.
- Foster partnerships with housing providers, private landlords, and community stakeholders to support housing growth and sustainability.
- Provide strategic advice, recommendations, and reports to senior leadership, committees, and Council.
- Ensure providers meet legislative and service delivery requirements, including wait-list management and housing assistance programs.
Manager, Housing Client Services, Supports & Case ManagementNon-Union - Salary Band K
The Manager, Housing Client Services, Supports & Case Management is the divisional lead for the Housing Stability Program and case management, serving as the process owner, with overall responsibility for creating and monitoring program performance across Client Services.
Key Responsibilities:
- Divisional lead for the Housing Stability Program, serving as the process owner, with overall responsibility for creating and monitoring program performance across Client Services. This includes oversight of Housing Prevention Funds administered by Income and Social Supports (ISS), including governance and accountability under the Memorandum of Understanding (MOU);working with ISS to ensure appropriate use of funds, alignment with regional priorities, and effective monitoring, reporting, and continuous improvement of program outcomes
- Divisional lead for case management, serving as process owner with overall responsibility for creating and monitoring case management standards across client services
- Oversees the administration of the Housing Stability Program for precariously housed clients at increased risk of homelessness, ensuring alignment with the Program Guide and policy framework, consistency in eligibility decision-making, sound financial stewardship, and ongoing monitoring and improvement of program outcomes
- Oversees case management to precariously housed clients at increased risk for homelessness, ensuring team follows approved case management policies, practices, and standards. This involves conducting needs assessments, determining financial and non-financial supports best suited to address client needs, creating case plans, providing, or referring clients to non-financial supports, monitoring and documenting progress
- Through data-informed decision-making and proactive risk management, ensures all programs are achieving intended outcomes, while ensuring adequate controls are in place.
- Works with key stakeholders to continually improve data quality and technology systems to support effective and efficient operations and decision-making
- Provides information and advice on interpretation and application of legislation, housing program operating agreements, and relevant provincial and Regional and policies/guidelines and program standards
- Continually reviews and improves operational processes and performance, using performance measures to guide decisions
- Proactively applies Peel’s risk management framework and tools to effectively manage and prevent operational, service delivery, compliance, and financial risks.
What Both Roles Require
Education and Experience:
- Post-secondary education in Human Services, Public Administration, Social Services, Business Administration, or a related field.
- Minimum 8 years of progressive experience within housing, homelessness, or human services.
- Minimum 5 years of leadership experience managing teams and complex programs.
- Extensive knowledge of the housing and homelessness sector, including the Housing Services Act and Ontario's social housing accountability framework.
- Experience working collaboratively with community organizations, government partners, and service providers.
- An equivalent combination of education and experience may be considered.
Skills and Competencies:
- Proven ability to lead high-performing teams and foster an inclusive, accountable workplace culture.
- Strong people leadership skills, including coaching, employee development, succession planning, and performance management.
- Demonstrated experience managing complex operations, strategic priorities, and large budgets.
- Strong financial stewardship, funding administration, contract management, and reporting skills.
- Experience leading organizational and system-level change initiatives.
- Strong relationship-building, negotiation, and stakeholder management skills.
- Political acuity and sound judgment in navigating complex and sensitive issues.
- Excellent communication and presentation skills, including experience presenting to senior leadership, Council, and external stakeholders.
- Commitment to continuous improvement, innovation, and service excellence.
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
- Be bold. Think big. Join us.
Work Mode & Job Location:
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
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If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
