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Added 2 mins ago
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Software Asset Manager(SAM) & Licensing Analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 2 mins ago
EC
Bilingual IT Support Analyst
EMCO Corporation
London, ON
- Full-time
…members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer…
Added 17 mins ago
AI
Guidewire BSA- PolicyCenter
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Experienced Business Systems Analyst with strong expertise in Guidewire PolicyCenter, responsible for gathering, analyzing, and translating insurance business requirements into functional…
Added 17 mins ago
JG
Guidewire BSA
J&M Group
Toronto, ON
- Full-time
Experienced Business System Analyst with strong expertise in Guidewire PolicyCenter, responsible for gathering, analyzing, and translating insurance business requirements into functional…
Added 17 mins ago
GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Investment Analyst supports the management and performance of the Province’s investment portfolios by overseeing investment transactions, conducting financial and credit analysis,…
Added 17 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
ER2 Economic Resource Analyst 2; ER3 Economic Resource Analyst 3
Added 17 mins ago
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Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 mins ago
S
Multicultural Growth Analyst
Sysco
Toronto, ON · Sysco Toronto
- Full-time
…a highly analytical and results-driven Multicultural Growth Analyst to support the execution of our multicultural business growth strategy. This role plays a key part in driving customer…
Added 17 mins ago
HRIS Analyst
Manitoba Blue Cross
Winnipeg, MB
…actively foster a culture that focuses on your satisfaction, development, diversity, and…
Added 17 mins ago
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Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 17 mins ago
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*Engineering Lead Analyst - CONVERSION*
Citi
Mississauga, ON
- Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
Added 17 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…and process improvement? Fraser Health is seeking a Senior Business Analyst to play a key role in our Digital Patient & Provider Experience Program, helping shape the future of how patients…
Added 18 mins ago
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System Analyst
Bevertec
Toronto, ON
- $60 to $65 CAD / hour
- Contract
5+ years of Systems Analysis and Design experience, preferably in a large, complex business environment
Added 18 mins ago
HC
Temporary Reporting Analyst
Halton Catholic District School Board
Burlington, ON
- Temporary
Under the direction of the Senior Manager, Information Technology Services, the Reporting Analyst supports the testing and implementation of high-quality, scalable and cost-effective…
Added 18 mins ago
QT
Guidewire Business System Analyst(PolicyCenter)
Q1 Technologies, Inc.
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Experienced Business System Analyst with strong expertise in Guidewire PolicyCenter, responsible for gathering, analyzing, and translating insurance business requirements into functional…
Added 47 mins ago
EC
Bilingual IT Support Analyst
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $55,000 to $60,000 CAD / year
- Full-time
…members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer…
Added 47 mins ago
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Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
…adopt generative AI, copilots, autonomous agents, and AI-driven business processes, Darktrace is uniquely positioned to help customers secure what AI can do, thanks to our 13 years’…
Added 47 mins ago
NB
Chief Functional Analyst DDGP
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the Data Destruction Governance Platform Delivery Team means contributing to the evolution of a strategic platform supporting data governance,…
Added 47 mins ago
Delivery Lead
Scotiabank
Toronto, ON
…Delivery Lead works with one or multiple teams who are delivering business value to customers. As Delivery lead, with a strong technical background in software development, you are…
Added 47 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - National
EY
Montreal, QC · Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 47 mins ago
Data Scientist
Government of Alberta
AB
Are you an experienced data scientist, advanced analyst or business intelligence & analytics professional who thrives at the intersection of data, technology, and strategic decision-making?…
Added 47 mins ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning,…
Added 47 mins ago
RM
Service Centre Analyst
Regional Municipality of Peel
Brampton, ON
- Other
Reporting to the Supervisor Technology Service Centre, the Service Centre Analyst provides prompt and courteous service as the first point of contact for customers when they call or email…
Added 1 hour ago
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program…
Added 1 hour ago
Research, Grant & Academic Initiative Planning Advisor
NorQuest College
Edmonton, AB
…alternative revenue initiatives, supporting projects from proposal development through project…

Regional Municipality of Peel

Service Centre Analyst

Brampton, ON, Canada

Hiring Range: $81,977 - $92,224 per annum

Apply on careers-peelregion.icims.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $81,977 - $92,224 per annum
Apply by: Nov 17, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Description

Service Centre Analyst

Corporate Services – IT Operations

Status: (1) Contract Full-time, up to 13 months

Hiring Range: $81,977 - $92,224 per annum

Work Mode: Hybrid, see below for more details

Location: 10 Peel Centre Drive, Brampton; able to travel to various regional locations

Hours of Work: 35 hours per week; Monday to Friday, flexibility required to work evenings, weekends and holidays, on-call rotation and/or shift work

The Role:

Reporting to the Supervisor Technology Service Centre, the Service Centre Analyst provides prompt and courteous service as the first point of contact for customers when they call or email for assistance. The Service Centre Analyst will focus on resolving information technology incidents or service requests.

What You’ll Do:

Provide prompt and courteous customer service over the phone or by email for support for hardware, software, phones, network and applications
Review and provide initial assessment of the severity and priority of requests
Track escalated issues/problems and notify supervisor if resolution is not provided to client within the service centre delivery standards
Using remote access methods, provide support including installations, configuration and troubleshooting
Dispatch to second level technicians within IT any incidents or service requests that require on-site assistance or second level specialized knowledge or authority
Capture/record all relevant information for client requests in the service centre software
Close tickets once the incident or service requests has been completed the customer’s satisfaction
Provide password reset for voice mail and data network access when required
Participate as an effective team member for service delivery and problem resolution
Identify opportunities to improve the efficiency and effectiveness of the Section and/or the Division
Work as part of a multidisciplinary team, including other IT staff and departmental staff, contributing requirements and costs to IT project plans, operating plans, implementation plans, and ongoing support of IT services delivery
Work in partnership with project teams to provide input on new service delivery offerings
Maintain and upgrades skills in relation to new technologies
Perform all duties in accordance with IT standards and procedures

What the role requires:

University or college graduate in computer science or related discipline with minimum 3 years experience in a progressive IT environment or an equivalent combination of education and experience may be considered
Proficiency with Windows 10/MAC operating systems, Microsoft productivity software, Microsoft Outlook/O365, Edge, Avaya telephone system/sets, end-user computers (desktops, notebooks, tablets), print/fax/copy technologies, end-user mobility devices (smart phones/IOS devices - iPhones & iPads); ServiceNow
Able to travel to various regional locations; and able to work evenings, weekends and holidays, on-call rotation and/or shift work
Lifting of equipment routinely required.

Skills and Abilities:

Demonstrated attention to detail, practical problem-solving abilities, ability to proactively identify opportunities and quickly implement solutions
Strong interpersonal and communication skills to build and foster partnerships with clients, technical team, and management in an audience-friendly manner
Driven to continual improvement of processes and working environment
Able to handle fluctuating workloads, conflicting priorities and concurrent activities
Able to work independently and has the desire to learn and share knowledge with team members
Strong team player with excellent customer service skills along with a demonstrated commitment to service excellence, quality and client communication
Demonstrated analytical skills along with excellent organizational and time management skills with the ability to work independently or as part of a team
Exercise sound judgement and make decisions within scope of position
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

Aware of best practices in Information Technology service delivery such as SDLC, PMBOK, COBIT and ITIL

Join us - be bold, think big, and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) - starting on your very first day!
OMERS Pension Plan: Voluntary enrolment to help secure your future with peace of mind.
Vacation Time That Grows: Start with 3 weeks of vacation per year - because work-life balance is important!
Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
Performance Pays Off: Annual performance reviews with merit increases - your hard work is recognized and rewarded!
Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing - whether in your career or on a personal level.

We’ve got you covered - because we know happy, healthy people do their best work! 🎉

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

Apply on careers-peelregion.icims.com About employer

More about this job

Responsibilities

The Service Centre Analyst serves as the primary point of contact for IT incidents and service requests, providing prompt support via phone and email. They are responsible for assessing request priority, performing remote troubleshooting, and documenting all interactions within the service centre software.

Requirements

Candidates must hold a university or college degree in computer science or a related field with at least 3 years of experience in an IT environment. Proficiency in Windows/MAC operating systems, Microsoft productivity software, and ServiceNow is required, along with the ability to work flexible hours.

Skills

Customer service
Troubleshooting
Hardware support
Software support
Network support
Remote access
ServiceNow
Windows 10
Mac operating systems
Microsoft O365
Avaya telephone system
Technical support
Incident management
Problem resolution
Analytical skills
Time management

Benefits

Health plan
Dental plan
Vision plan
Psychological health coverage
OMERS pension plan
Vacation time
Paid personal days
Floating holidays
Flexible hours
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Service Centre Analyst
Windows 10
MAC OS
Microsoft O365
Avaya
ServiceNow
Hardware
Software
Network
Troubleshooting
Incident Management
Remote Access
SDLC
PMBOK
COBIT
ITIL
Technical Support
Customer Service
Hybrid Work

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Jobs in Canada