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Manager, Customer Care Team - EN 936
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Manager, Customer Care Team - EN 936
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Regus

Community Associate

Quebec, QC, Canada
Sainte-Foy–Sillery–Cap-Rouge, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

2828 Boulevard Laurier

Suite 700

G1V 0B9 Quebec

Quebec, Canada

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your centre, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed Wi-Fi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.

It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.

You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.

Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your centre. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the centre. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event - then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.

About You

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old

What We Offer

On top of a competitive total compensation package, you’ll enjoy:

Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
12 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive RRSP Program, with a Company match
Company paid comprehensive health/dental care for all full-time team members and your eligible dependents including domestic partners
A quarterly bonus plan program, plus an hourly rate of $20.00
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)

Regus/Spaces is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Regus/Spaces has implemented policies with respect to accommodating employees with disabilities. These policies are available to all employees by contacting Canadian Human Resources Department at +1 (416) 649 5850 or at Canada.HR@iwgplc.com if you require accommodation at any time during your employment with Regus/Spaces.

Apply About employer

More about this job

Responsibilities

Provide day-to-day customer and administrative support at the workspace centre, including handling inquiries, mail, invoices, meeting-room setup, and service requests. Help maintain the centre, support networking events, and introduce prospective customers to the workspace community.

Requirements

Candidates should be effective communicators who can build professional relationships, empathize with customers, manage multiple tasks, and take ownership of problems. Ideally, they have at least one year of customer service experience, confidence using MS Office and basic IT equipment, and legal eligibility to work in Canada; applicants must be at least 18.

Skills

Customer Service
Communication
Relationship Building
Empathy
Multitasking
Problem-Solving
Adaptability
Organization
Administrative Support
Event Planning
MS Office
Basic IT Equipment

Benefits

Work-Life Balance
Paid Sick and Vacation Leave
12 Paid Company Holidays
Competitive RRSP Program With Company Match
Company-Paid Health and Dental Care
Quarterly Bonus Plan
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Community Associate
Workspace
Facilities Services
Administrative Support
Customer Relations
Problem-Solving
Multitasking
MS Office
IT Equipment
Wi-Fi
Mail Handling
Invoice Accuracy
Meeting-Room Setup
Printing
Service Portal
Event Planning
Networking Events
Prospect Engagement
Centre Maintenance
Health and Dental Care
RRSP
Quarterly Bonus

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