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Added 13 mins ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
Work with the Event Sales Manager to prospect new events and target new leads where possible; reach out to past clients for future bookings
Added 13 mins ago
RI
Pest Control Technician
Rentokil Initial
Grande Prairie, AB
- $43,000 to $45,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 13 mins ago
TU
Graduate Management Trainee - Scarborough
targetjobs UK
Toronto, ON · Scarborough Junction, ON
- Full-time
…excellent training, our Management Trainees can progress to Branch Manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers…
Added 13 mins ago
TU
Graduate Management Trainee - Bolton
targetjobs UK
Bolton, ON
- Full-time
…excellent training, our Management Trainees can progress to Branch Manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers…
Added 13 mins ago
LS
Account Sales Manager – OEM Manufacturer (Residential HVAC/Hydronics)
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
…Ventilation sector, is seeking an experienced Account Sales Manager to support their rapid growth across the BC region. The ideal candidate will bring a strong understanding of residential…
Added 13 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
Demonstrates superior customer service in accordance with Safeway’s programs
Added 13 mins ago
Prepared Foods - Manager Home Meal Replacement
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
The Home Meal Replacement and A La Carte Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the…
Added 13 mins ago
FOH Management - Bar Manager
Northland Properties
Edmonton, AB
The Bar & Lounge Manager is responsible for the overall organization, cleanliness, inventory control, beverage standards, and service execution of the bar and lounge. This role ensures the…
Added 29 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 29 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 29 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 29 mins ago
W
Cashier
Walmart
London, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 29 mins ago
W
Self Checkout Attendant
Walmart
Ancaster, ON
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 43 mins ago
SR
Business Development Manager
Structured Restoration Inc.
Hamilton, ON
- Full-time
Role Description The Business Development Manager is a full-time, on-site role based in Hamilton, ON, responsible for driving growth and expanding Structured Restoration Inc.’s client base.…
Added 43 mins ago
TA
QC - SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Saint-Bruno-de-Montarville, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 59 mins ago
BP
Front of House Manager
Boston Pizza
London, ON
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 1 hour ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
Position: Manager, Development Communications
Added 1 hour ago
SD
Teacher Teaching On Call (TTOC)
School District 60
Fort St. John, BC
- Full-time
…days are consistent and made known upon application/renewal of service. Dispatch must be advised of any upcoming absences or periods of unavailability (ie., holidays, family commitments,…
Added 1 hour ago
DS
Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Delta School District is seeking applications for the position of Manager, Maintenance & Renewal Services.
Added 1 hour ago
CT
Roofing Superintendent
CSG Talent
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $130,000 CAD / year
- Full-time
The position of Field Superintendent is responsible for scheduling and supervising commercial production and service roofing crews on multiple jobsites and locations. This position manages…
Added 1 hour ago
PI
National Account Manager
Protective Industrial Products
Mississauga, ON
- Full-time
It is with this view and vision that we are currently seeking a National Accounts Manager (NAM). The NAM is a high-impact sales leader responsible for driving growth and profitability…
Added 1 hour ago
NB
Operation Agent
National Bank of Canada
Victoria, BC
- Full-time
Provide top-quality customer service in person, on the phone, and via email
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 1 hour ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Sechelt, BC
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 1 hour ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…

Reid Brothers Plumbing & Heating Ltd.

Junior Service Agreement Coordinator

Vancouver, BC, V6P 6G2, Canada

Pay Range: $43,000 – $49,000/year (based on experience and qualifications) · Full-time

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Job details

Pay: Pay Range: $43,000 – $49,000/year (based on experience and qualifications)
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

REID BROTHERS PLUMBING & HEATING LTD.

Job Title: Junior Service Agreement Coordinator

Pay Range: $43,000 – $49,000/year (based on experience and qualifications)

Work Hours: Monday to Friday, 8:30 AM – 5:00 PM. Occasional overtime may be required.

Reports To: Service Agreement Coordinator / Operations Manager

Primary Job Function

The Junior Service Agreement Coordinator is responsible for providing administrative and operational support to the Service Agreement Coordinator in managing commercial service agreements.

This position assists with contract administration, customer communication, equipment tracking, invoicing, maintenance scheduling, and accounts receivable processes.

Working closely with the Service Agreement Coordinator, Dispatch, and Accounting departments, the Junior Coordinator ensures customer records remain accurate, service agreements are properly maintained, and administrative tasks are completed efficiently.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

Service Agreement Administration

Assist with preparing, updating, and maintaining residential and commercial service agreements.
Enter and maintain accurate customer information, equipment records, and service agreement details in ServiceTitan.
Track service agreement expiration dates, renewals, and upcoming maintenance requirements.
Prepare service agreement documentation and renewal notices for review by the Service Agreement Coordinator.
Maintain organized digital records of contracts, customer correspondence, and supporting documentation.

Maintenance Tracking & Coordination

Monitor upcoming preventative maintenance requirements and assist with coordinating appointments with Dispatch.
Follow up on outstanding maintenance visits and incomplete service agreement work.
Verify that completed maintenance visits are properly documented in ServiceTitan.
Communicate scheduling updates and outstanding service requirements to the Service Agreement Coordinator.
Assist with tracking open jobs and completed maintenance visits to ensure contractual obligations are fulfilled.

Invoicing & Accounts Receivable Support

Assist with preparing and processing invoices for recurring maintenance and service agreements.
Verify that invoice details, customer information, and supporting documentation are accurate before submitting for review.
Email or mail invoices, statements, and payment reminders as directed.
Assist the Accounting department with tracking outstanding invoices and customer payment inquiries.
Escalate billing discrepancies, overdue accounts, and payment concerns to the appropriate team member.
Assist with processing customer payments and issuing receipts in accordance with company procedures.

Customer Service & Communication

Respond to routine customer inquiries regarding service agreements, maintenance schedules, and billing.
Contact customers regarding upcoming maintenance appointments, agreement renewals, and outstanding documentation.
Maintain professional and timely communication with residential and commercial customers.
Assist with resolving routine customer concerns and escalate complex matters to the Service Agreement Coordinator.
Coordinate with internal departments to ensure customer requests are addressed promptly.

Reporting & Administrative Support

Maintain accurate equipment information, warranty records, and customer account details in ServiceTitan.
Assist with preparing monthly reports related to service agreements, maintenance completion, invoicing, and outstanding work.
Identify missing information, incomplete documentation, and discrepancies requiring correction.
Support warranty registration and manufacturer rebate tracking when applicable.
Assist the Service Agreement Coordinator with additional administrative duties and departmental projects as required.

Required Qualifications & Attributes

1+ years of experience in administration, customer service, billing, or a related office support role preferred.
Previous experience in plumbing, HVAC, construction, or a service-based business is an asset.
Basic understanding of invoicing, accounts receivable, and administrative processes.
Experience with ServiceTitan or similar field service management software is an asset; training will be provided.
Proficiency in Microsoft Excel, Word, Outlook, and general computer applications.
Strong organizational and time-management skills.
Excellent attention to detail and commitment to maintaining accurate records.
Professional written and verbal communication skills.
Ability to prioritize multiple tasks and meet deadlines.
Willingness to learn new systems, processes, and responsibilities.
Ability to work independently while following established procedures and direction.
Positive attitude, reliability, and a team-oriented approach.

Performance Indicators & KPIs

Data Accuracy: Maintain accurate and complete customer, equipment, and service agreement records.
Invoice Preparation: Complete assigned invoice preparation tasks promptly to support the department's target of invoicing within 3 business days of service completion.
Maintenance Tracking: Ensure upcoming, outstanding, and completed maintenance visits are accurately tracked and communicated.
Administrative Efficiency: Complete assigned administrative tasks within established deadlines.
Customer Communication: Respond to customer inquiries and follow-up requests in a timely and professional manner.
Documentation Compliance: Ensure service agreement files and customer records contain the required supporting documentation.
Team Support: Demonstrate consistent communication, reliability, and effective collaboration with the Service Agreement Coordinator and other departments.

Role Expectations & Development

The Junior Service Agreement Coordinator is an entry-level support position intended to develop the employee's knowledge of service agreement administration, customer account management, and internal operational processes.

The successful candidate will work under the guidance of the Service Agreement Coordinator and gradually take on additional responsibilities as their experience and proficiency develop.

Contract pricing, final agreement approvals, complex billing adjustments, profitability decisions, and escalated customer matters will remain the responsibility of the Service Agreement Coordinator or management unless otherwise authorized.

The position offers an opportunity for professional growth and advancement within

Reid Brothers Plumbing & Heating Ltd.

Apply About employer

More about this job

Responsibilities

The Junior Service Agreement Coordinator provides administrative and operational support for commercial service agreements, including contract management and customer communication. They are responsible for tracking maintenance schedules, processing invoices, and maintaining accurate records within the ServiceTitan system.

Requirements

The role requires at least one year of experience in administration, customer service, or billing, with preference given to those with experience in plumbing, HVAC, or construction. Proficiency in Microsoft Office applications and strong organizational skills are essential for managing multiple priorities in a fast-paced environment.

Skills

Administrative support
Customer service
ServiceTitan
Invoicing
Accounts receivable
Contract administration
Data entry
Maintenance scheduling
Microsoft Excel
Microsoft Word
Microsoft Outlook
Time management
Attention to detail
Communication
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

ServiceTitan
Service Agreement
Administrative Support
Invoicing
Accounts Receivable
Preventative Maintenance
Contract Administration
Customer Service
Data Entry
Scheduling
Plumbing
HVAC
Construction
Microsoft Excel
Microsoft Word
Microsoft Outlook
Record Keeping
Warranty Registration
Billing
Operations Support

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