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Added 8 mins ago
S
Program Manager - Capital Markets (FSI)
Sia
Toronto, ON
- Full-time
We do not use artificial intelligence to screen or make decisions about candidates. Limited AI tools may be used for administrative or operational purposes in the recruitment process.
Added 8 mins ago
WU
Regulatory and Clinical Research Coordinator
Western University
London, ON
- Full-time
Added 8 mins ago
WO
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William Osler Health System
Brampton, ON
- Full-time
Provides administrative support for the role to the Manager, Medical Education in developing and organizing medical education activities
Added 8 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- $22 CAD / hour
- Full-time
Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
Added 8 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
Provides administrative support for the role to the Manager, Medical Education in developing and organizing medical education activities
Added 8 mins ago
UO
Senior Coordinator, Development
University of Ottawa
Ottawa, ON · Desmarais Hall
- Full-time
…the University of Ottawa’s fundraising success by providing administrative, operational, and project management support to the advancement team. This position ensures the efficient…
Added 8 mins ago
Executive Assistant
D2L
Winnipeg, MB · Kitchener, ON
…internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate…
Added 8 mins ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Pictou, NS
Added 8 mins ago
TG
Operations Coordinator
The Gti Group
Burford, ON
- Full-time
Support reporting, record keeping, and general administrative activities.
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Assistant Clinic Manager - Dental
Passion Dental Group Inc.
Hamilton, ON · Mississauga, ON · Toronto, ON · Vaughan, ON
Added 8 mins ago
A
Reset Merchandiser
Acosta
Kitchener, ON
- Part-time
Added 8 mins ago
A
Reset Merchandiser
Acosta
Chatham-Kent, ON · Chatham, ON
- Part-time
Added 8 mins ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Provide independent quality assurance reviews to ensure timely and accurate release of curriculum materials and administrative documents to learners and faculty.
Added 9 mins ago
TR
Senior Accounts Payable/Project Accountant
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Mississauga, ON
- Full-time
Provide ad hoc financial analysis, tracking reports, documentation, and finance-related administrative support as assigned by the Finance and Admin Lead. Coordinate information requests…
Added 9 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…its business plan, and overseeing activities supporting the administrative department’s strategic orientations. With an ability to develop talent and drive results, you are able to…
Added 9 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…its business plan, and overseeing activities supporting the administrative department’s strategic orientations. With an ability to develop talent and drive results, you are able to…
Added 9 mins ago
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Advisor, Business development and sales support
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Montreal, QC · Quebec, QC
- Part-time
Added 9 mins ago
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IT Support Associate (Part-time)
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Burlington, ON
- Part-time
Assisting with various other administrative tasks with the Operations team from time to time
Added 9 mins ago
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Manager
Desjardins
Montreal, QC · Quebec, QC
- Full-time
…its business plan, and overseeing activities supporting the administrative department’s strategic orientations. With an ability to develop talent and drive results, you are able to…
Added 9 mins ago
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Senior Advisor, Business strategies
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Levis, QC · Montreal, QC
- Full-time
Added 9 mins ago
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Technician, Underwriting
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- Full-time
Added 9 mins ago
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Administrative Associate, Wood Gundy-Bilingual
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Montreal, QC
- Full-time
…reliable investment advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their…
Added 23 mins ago
CO
JOB ID #32325: Storefront Clerk (Part Time)
City of Hamilton
Hamilton, ON
- Part-time
- Temporary
Added 23 mins ago
MS
Videographer
McMasters Student Union
Hamilton, ON
- Part-time
There is very little as important as how we communicate with the student body. From the administrative or department level, the messages we send need to be clear, consistent and…
Added 23 mins ago
BU
Conference Support Coordinator
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
This position will also provide support, assistance, and perform administrative duties for other Conference Services programming for the duration of the conference season from May to…

Reimagined Parking

Customer Service Representative - Toronto (Casual / On-Call)

Toronto, ON, Canada

$19.92 CAD / hour · Contract

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Job details

Pay: $19.92 CAD / hour
Job type: Contract
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Application Deadline: 14 October 2026

Department: Operations - Field(OPS001)

Location: I9-402_15 YORK ST

Compensation: CA$19.92 / hour

Description

Location: Various Locations within the City of Toronto
Start Date: ASAP
End date: N/A
Shift: Casual / On-Call; Shifts Vary (0-24 hours) - must be available on weekends
**Changes may be made to this schedule are subject to operational requirements.
Deadline: Wednesday, October 14th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
Support customer retention by delivering consistent, high-quality service experiences
Assist customers with account setup, maintenance, and web-based platform navigation
Process customer transactions, including new account sign-ups, updates, and cancellations
Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
Ensure all customer interactions and transactions are properly documented in CRM systems
Provide branch, lot, and account maintenance support
Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
Complete after-call work and required documentation promptly
Monitor and respond within established service level agreements (SLAs)
Maintain data integrity through accurate data entry and system updates
Communicate and enforce company policies, procedures, and parking regulations
Stay current with changes to workflows, policies, and product offerings
Utilize available resources such as internal knowledge bases, policies, and training materials
Assist team members with troubleshooting and issue resolution
Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
Support supply order preparation and submission for parking locations
Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

Strong communication skills (verbal and written) with excellent phone etiquette
Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
High attention to detail with strong data entry accuracy
Critical thinking and problem-solving skills with sound judgment
Ability to handle customer concerns professionally and effectively resolve conflicts
Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

High School Diploma or GED equivalent
Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
Must be at least 18 years of age
Must successfully pass a background check, in accordance with company policy and applicable laws
Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

Ability to remain seated for extended periods while working at a computer workstation
Frequent use of a computer, keyboard, and telephone for data entry and customer communication
Ability to read, analyze, and interpret information on a computer screen
Occasional lifting of office supplies or materials up to 10–15 pounds
Frequent talking and listening to interact with customers via phone and virtual channels
Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

Fast-paced, high-volume contact center environment
Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

Apply About employer

More about this job

Responsibilities

Handle customer calls, emails, and written requests, resolve inquiries and complaints, and support parking account setup, updates, payments, and cancellations. Maintain accurate customer records and documentation, meet service standards, and assist with operational tasks and team troubleshooting.

Requirements

A high school diploma or GED is required, and at least one year of high-volume customer service experience is preferred. Applicants must be at least 18, authorized to work in Canada, able to provide eligibility documentation, and pass a background check.

Skills

Verbal And Written Communication
Phone Etiquette
Multitasking
Attention To Detail
Data Entry
Critical Thinking
Problem-Solving
Conflict Resolution
Microsoft Office
CRM Systems
Customer Service
Time Management
Teamwork
Adaptability

Benefits

Employee Assistance Program
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Monthly Parking
Contact Center
Inbound Calls
Email Correspondence
Customer Retention
Account Setup
Account Maintenance
Transaction Processing
Credit Card Payments
Pre-Authorized Payments
Data Entry
CRM Systems
Service Level Agreements
Quality Assurance
Microsoft Office
Phone Platforms
Parking Regulations
Work Orders
Meter Outage Reporting
Documentation Uploads
High-Volume Workloads
Conflict Resolution
Background Check

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