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Reimagined Parking

Temporary Customer Service Representative (Afternoon) - Hullmark Centre

Toronto, ON, Canada

$19.92 CAD / hour · Contract

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Job details

Pay: $19.92 CAD / hour
Job type: Contract
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline: 1 November 2026

Department: Operations - Field(OPS001)

Location: I9-56_4789 YONGE ST N

Compensation: CA$19.92 / hour

Description

Location: Lot 56- 4789 Yonge Street (Hullmark Centre)
Start Date: November 2, 2026
End date: November 27, 2026
Shift: Monday - Friday / 3:00pm - 10:00pm
**Changes may be made to this schedule are subject to operational requirements.
Deadline: Sunday, November 1st, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

Working Conditions: The position will be stationed at each exit point, assisting customers with payment and validations.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
Support customer retention by delivering consistent, high-quality service experiences
Assist customers with account setup, maintenance, and web-based platform navigation
Process customer transactions, including new account sign-ups, updates, and cancellations
Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
Ensure all customer interactions and transactions are properly documented in CRM systems
Provide branch, lot, and account maintenance support
Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
Complete after-call work and required documentation promptly
Monitor and respond within established service level agreements (SLAs)
Maintain data integrity through accurate data entry and system updates
Communicate and enforce company policies, procedures, and parking regulations
Stay current with changes to workflows, policies, and product offerings
Utilize available resources such as internal knowledge bases, policies, and training materials
Assist team members with troubleshooting and issue resolution
Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
Support supply order preparation and submission for parking locations
Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

Strong communication skills (verbal and written) with excellent phone etiquette
Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
High attention to detail with strong data entry accuracy
Critical thinking and problem-solving skills with sound judgment
Ability to handle customer concerns professionally and effectively resolve conflicts
Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

High School Diploma or GED equivalent
Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
Must be at least 18 years of age
Must successfully pass a background check, in accordance with company policy and applicable laws
Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

Ability to remain seated for extended periods while working at a computer workstation
Frequent use of a computer, keyboard, and telephone for data entry and customer communication
Ability to read, analyze, and interpret information on a computer screen
Occasional lifting of office supplies or materials up to 10–15 pounds
Frequent talking and listening to interact with customers via phone and virtual channels
Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

Fast-paced, high-volume contact center environment
Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

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More about this job

Responsibilities

Assist parking customers with payments and validations, respond to customer inquiries and complaints, and process account sign-ups, updates, cancellations, and payment transactions. Maintain accurate customer records and documentation, meet service standards, and support parking-location operations and team troubleshooting.

Requirements

A high school diploma or GED is required, along with being at least 18 years old and authorized to work in Canada. At least one year of high-volume customer service experience is preferred; candidates must also pass a background check and demonstrate strong communication, accuracy, and problem-solving skills.

Skills

Verbal And Written Communication
Phone Etiquette
Multitasking
Attention To Detail
Data Entry
Critical Thinking
Problem-Solving
Conflict Resolution
Microsoft Office
Customer Service
Account Management
Payment Processing
Documentation
Teamwork
Adaptability

Benefits

Employee Assistance Program
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Parking Operations
Monthly Parking
Transient Parking
Customer Inquiries
Inbound Calls
Email Correspondence
Customer Retention
Account Setup
Account Maintenance
Web-Based Platforms
Transaction Processing
Credit Card Payments
Pre-Authorized Payments
Data Entry
Microsoft Office
Phone Platforms
Quality Assurance
Call Monitoring
Parking Regulations
Work Orders
Meter Outage Reporting
Documentation
Background Check

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