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Added 8 mins ago
NB
Customer service agent
National Bank of Canada
Sherbrooke, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 8 mins ago
NB
Branch Administrator / Operations Agent
National Bank of Canada
Ancaster, ON
- Full-time
Health and wellness program, including many options
Added 8 mins ago
NB
Associate
National Bank of Canada
Quebec, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 8 mins ago
NB
Banking Advisor
National Bank of Canada
Quebec, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 8 mins ago
NB
Account Manager, Commercial Banking - Agriculture
National Bank of Canada
London, ON
- Full-time
As an Account Manager, Agriculture you will manage a portfolio of clients. You will provide client support, establish lasting business relationships with the agribusiness community, and…
Added 8 mins ago
NB
Associate
National Bank of Canada
Rivière-du-Loup, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 8 mins ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
…such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds…
Added 8 mins ago
NB
Acount Manager SME
National Bank of Canada
Montreal, QC
- Full-time
Health and wellness program, including many options
Added 8 mins ago
NB
Banking Advisor
National Bank of Canada
Thetford Mines, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 8 mins ago
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Office Clerk
OPENLANE
Paradise, NL
- Full-time
Added 8 mins ago
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Technical Customer Support
EagleBurgmann
AB · Edmonton, AB
- $40.5 to $42 CAD / hour
- Full-time
Completion of at least a three-year college program in mechanical engineering technology or equivalent experience is required.
Added 8 mins ago
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Management Trainee
Enterprise
Prince Albert, SK
- Full-time
Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program.
Added 8 mins ago
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Senior Program Manager, Canada Transportation - NDPE
Amazon
Toronto, ON
- Full-time
…enable continued investment in network expansion. As a Senior Program Manager on the Canada Transportation team, you will be the single point of accountability for Canada's overall Cost to…
Added 8 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
Excellence in cash handling, fuel transactions, and promoting our rewards loyalty program.
Added 8 mins ago
AS
Power Platform & UiPath Solutions Architect
Apex Systems
Toronto, ON
- $55 to $70 CAD / hour
- Full-time
Support an enterprise-wide Power Platform hub-and-spoke model, helping establish standards and enable teams across the organization.
Added 8 mins ago
MO
Manager, National Asset and Recovery
Meridian OneCap Credit Corp.
Toronto, ON
- Full-time
Support Sales and Credit by providing one-off asset valuations to facilitate credit underwriting
Added 8 mins ago
CR
Health Care Aide- Casual
COGIR Real Estate
St. Albert, AB
- Part-time
To provide cognitive, social, emotional, and psychological support to the resident/family;
Added 8 mins ago
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Station, Projects & Engineering Analyst (PEY Student)
Kinectrics
Toronto, ON
- Full-time
Have priority consideration for our Graduate Trainee program and full-time opportunities after graduation.
Added 8 mins ago
7
Store Crew
7-Eleven
Red Deer, AB
- Full-time
Excellence in cash handling, fuel transactions, and promoting our rewards loyalty program.
Added 8 mins ago
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Manager, Forensic Accounting & Litigation Support
GlassRatner
Toronto, ON
- Full-time
…advisory services, including forensic accounting and litigation support, restructuring and insolvency advisory, transaction support services, retained executive search, and compliance,…
Added 8 mins ago
E
Technical Customer Support
EagleBurgmann
Milton, ON
- $38 to $40 CAD / hour
- Full-time
Completion of at least a three-year college program in mechanical engineering technology is required
Added 8 mins ago
MB
Manager, Digital App & Loyalty
MBI Brands
Markham, ON
- Full-time
Develop project plans, timelines, launch plans, training materials, and communication strategies to support the successful rollout of new features, promotions, and program enhancements
Added 8 mins ago
PT
Board Member
Pacifica Treatment
Vancouver, BC
- Full-time
Support financial oversight and the long-term sustainability of programs and services.
Added 8 mins ago
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Business Solutions Manager - B2B Sales
Tom Harris Cellular
Vancouver, BC
- Full-time
…own portfolio with the backing of an experienced sales and support…
Added 8 mins ago
CM
Research Manager
Canadian Myeloma Research Group
Vaughan, ON
- $75,000 to $95,000 CAD / year
- Full-time
Supervise the research roles, set priorities, allocate capacity, and resolve cross-program dependencies.

Reimagined Parking

Temporary Customer Service Representative - Royal Bank Plaza

Toronto, ON, Canada

$19.92 CAD / hour · Contract

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Job details

Pay: $19.92 CAD / hour
Job type: Contract
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Application Deadline: 12 November 2026

Department: Operations - Field(OPS001)

Location: I9-129_200 Bay St.

Compensation: CA$19.92 / hour

Description

Location: Lot 129 - 200 Bay Street (Royal Bank Plaza)
Start Date: Noted Under Shift
End date: Noted Under Shift
Shift: 1 day: November 22, 2026 / 9:00am - 6:00pm
**Changes may be made to this schedule are subject to operational requirements.
Deadline: Thursday, November 12th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
Support customer retention by delivering consistent, high-quality service experiences
Assist customers with account setup, maintenance, and web-based platform navigation
Process customer transactions, including new account sign-ups, updates, and cancellations
Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
Ensure all customer interactions and transactions are properly documented in CRM systems
Provide branch, lot, and account maintenance support
Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
Complete after-call work and required documentation promptly
Monitor and respond within established service level agreements (SLAs)
Maintain data integrity through accurate data entry and system updates
Communicate and enforce company policies, procedures, and parking regulations
Stay current with changes to workflows, policies, and product offerings
Utilize available resources such as internal knowledge bases, policies, and training materials
Assist team members with troubleshooting and issue resolution
Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
Support supply order preparation and submission for parking locations
Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

Strong communication skills (verbal and written) with excellent phone etiquette
Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
High attention to detail with strong data entry accuracy
Critical thinking and problem-solving skills with sound judgment
Ability to handle customer concerns professionally and effectively resolve conflicts
Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

High School Diploma or GED equivalent
Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
Must be at least 18 years of age
Must successfully pass a background check, in accordance with company policy and applicable laws
Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

Ability to remain seated for extended periods while working at a computer workstation
Frequent use of a computer, keyboard, and telephone for data entry and customer communication
Ability to read, analyze, and interpret information on a computer screen
Occasional lifting of office supplies or materials up to 10–15 pounds
Frequent talking and listening to interact with customers via phone and virtual channels
Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

Fast-paced, high-volume contact center environment
Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:
Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

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More about this job

Responsibilities

Handle customer calls, emails, and written requests, resolving inquiries and complaints while providing accurate, professional service. Process and document parking account transactions, maintain customer data, and support operational tasks and team members.

Requirements

A high school diploma or GED is required, and at least one year of high-volume customer service experience is preferred. Applicants must be at least 18, pass a background check, and be authorized to work in Canada; strong communication, accuracy, problem-solving, and computer skills are also expected.

Skills

Verbal And Written Communication
Phone Etiquette
Multitasking
Attention To Detail
Data Entry
Critical Thinking
Problem-Solving
Conflict Resolution
Customer Service
Microsoft Office
CRM Systems
Phone Platforms
Adaptability
Teamwork
Time Management

Benefits

Employee Assistance Program
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Monthly Parking
Transient Guests
Inbound Calls
Email Correspondence
Customer Retention
Account Setup
Account Maintenance
Account Sign-Ups
Account Updates
Account Cancellations
Credit Card Payments
Pre-Authorized Payments
Data Entry
CRM Systems
Microsoft Office
Phone Platforms
Service Level Agreements
Quality Assurance
Parking Regulations
Work Orders
Meter Outage Reporting
Documentation Uploads
Contact Center
Background Check

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