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Reimagined Parking

Temporary Event Customer Service Representative - Maple Leaf Square

Toronto, ON, Canada

Pay: $18.97 CAD / hour
Job type: Contract
Apply by: Mar 22, 2027
Education: High school diploma
Posting language: English
Posted: Sep 23, 2026

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Original job description

Application Deadline: 29 September 2026

Department: Operations - Field(OPS001)

Location: I9-402_15 YORK ST

Compensation: CA$18.97 / hour

Description

Location: Lot 402 - 15 York Street (Maple Leaf Square)
Start Date: ASAP
End date: TBD - Approx. End of May 2027 (Shifts Dependent on Events)
Shift: Event days only / hours vary (Depending on event)
**Changes may be made to this schedule are subject to operational requirements.
Deadline: Tuesday, September 29th, 2026,at 5:00pm
This is an internal position for all UFCW Impark employees.

As Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets.

Key Responsibilities

Assisting customers who are unsure of how to pay for their parking
Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
Assist customers with the overall in/out process of parking
Process tickets and collect parking fees (POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
Prepare shift reports and ticket sorting
Identify and report parking equipment deficiencies and safety concerns to direct supervisor
Litter pick up and now shoveling/salting (as required)
Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
Responsible for the collection of front line revenues
Control all lot revenues and record keeping as it relates to work performed
Interacts face to face with our customers
Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
Control of all tools and equipment required to perform his/her duties
Must be organized
Make suggestions and recommendations relating to the way various jobs are performed
Consults with his/her supervisor or manager regarding items of relevance to the parking operation
Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
Act as a front line employee which is considered an extremely important function of this position
Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
Responsible for prioritization of various jobs with his/her supervisors/manager
Responsible for tracking levels of stocks as well as supplies
Other duties assigned

Skills, Knowledge and Expertise

Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
Basic knowledge of both desk/handheld POS parking equipment used at the site
High School Diploma or GED required
Basic Technical Education
Customer Service Experience required
Parking related Experience

Benefits

Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

UNION:

If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

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More about this job

Responsibilities

Assist customers with parking entry and exit, payment questions, and service issues; process fees, validations, and passes while maintaining accurate records and revenue controls. Prepare shift reports, monitor and operate site equipment, keep the facility clean and safe, and report operational issues to a supervisor.

Requirements

A high school diploma or GED and customer service experience are required, along with basic technical education. Candidates should communicate effectively in English, work independently, and have basic familiarity with parking equipment and point-of-sale systems; parking experience is also required.

Skills

Customer Service
Communication
Conflict Resolution
Parking Operations
Point-Of-Sale Processing
Payment Processing
Revenue Control
Record Keeping
Shift Reporting
Ticket Sorting
Parking Equipment Operation
Safety Awareness
Organization
Independent Work
Inventory And Supply Tracking
English Language Proficiency

Benefits

Employee Assistance Program
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Parking Operations
Parking Facilities
Payment Inquiries
Point-Of-Sale Systems
Parking Validations
Parking Tickets
Visitor Passes
Revenue Collection
Revenue Control
Record Keeping
Shift Reports
Ticket Sorting
Parking Equipment
Pay Stations
Ticket Dispensers
Exit Readers
Gate Machines
Handheld POS
Customer Conflict Resolution
Safety Concerns
Equipment Maintenance
Litter Pickup
Snow Shoveling
Salting
Inventory Tracking
Logbook

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