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Reitmans (Canada) Ltée/Ltd

Customer Engagement Strategy Manager

250 Rue Sauvé Ouest, Montreal, QC, H3L 1Z2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Description

We’re RCL - Reitmans Canada Limited. We’ve been part of the fabric of Canada’s fashion landscape since 1926, and today, we’re elevating our iconic brands – Reitmans, RW&CO, and PENN. Penningtons – more than ever before.

Our vision is to empower Canadians to live confidently, and our mission is to create collections of uncompromising style and quality for all.

With close to 400 stores nationwide and collections designed right here at home, in Canada, we offer an exceptional customer experience. What drives us? A clear vision, unwavering commitment to our customers, and the passion of our thousands of employees across the country.

Job Description

The Opportunity

At RCL, we’re building the next generation of customer growth across Reitmans, RW&CO. and Penningtons - three iconic Canadian brands with a big ambition to rethink how we connect with, engage and grow our customers.

And we’re building the team to do it.

We’re hiring three Customer Engagement Strategy Managers to join our Customer Engagement & Loyalty team and turn customer data into growth, loyalty and lifetime value.

Sitting at the intersection of Customer, CRM, Ecommerce, Data and Brand, you’ll own the customer growth playbook for your brand - identifying the audiences, moments, journeys and commercial levers that can move the business.

This is a builder role. You’ll challenge what exists today, create new ways of working and help shape the future of customer engagement at RCL.

Your mandate: find the growth. Build the strategy. Test it. Scale what works.

What You’ll Drive

Build the Growth Playbook

Own customer growth across acquisition, engagement, retention and win-back.
Turn customer insights, brand priorities and commercial goals into strategies that drive traffic, conversion and revenue.
Identify new audiences, behaviours and opportunities that unlock incremental growth.

Reinvent the Customer Journey

Build smarter lifecycle strategies across Email, SMS, loyalty and emerging channels.
Drive segmentation, targeting and personalization, moving toward more 1:1 experiences at scale.
Partner with CRM Operations to turn strategy into high-performing, always-on customer journeys.

Turn Data Into Growth

Own the metrics that matter: conversion, retention, repeat purchase, AOV, CLV and incremental revenue.
Build a strong test → learn → optimize → scale culture.
Turn customer behaviour, analytics and experimentation into clear commercial actions.

Build What’s Next

Be a builder and change agent as RCL evolves its customer growth capabilities.
Connect Ecommerce, Brand, Merchandising, Planning, Retail, Media, Analytics and Digital around the customer.
Influence teams and senior leaders with a strong point of view grounded in data and business impact.

Qualifications

What You Bring

8+ years across CRM, Lifecycle, Growth, Ecommerce or Digital Marketing, ideally within retail, fashion or ecommerce.
A track record of turning customer strategy into measurable revenue, conversion and retention growth.
Deep expertise in segmentation, personalization, lifecycle marketing and automation platforms such as Braze, Salesforce Marketing Cloud or similar solutions.
Strong commercial and analytical instincts - you understand customer behaviour, ecommerce KPIs and what moves the numbers.
A true builder mindset - energized by transformation, ambiguity, experimentation and creating what doesn’t exist yet.
A strong cross-functional influencer who can challenge thinking, connect teams and bring people through change; bilingual in French and English.

You’ll Know You’re Winning When...

Customer journeys are smarter. Personalization is stronger. CRM is driving incremental growth. Teams are working differently. And the capabilities you’re building today become how RCL grows tomorrow.

Three roles. Three iconic Canadian brands. One team being built for what’s next.

Come build the next era of customer growth at RCL.

Additional Information

What Sets Us Apart:

Ultimate Flexibility*: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
Well-Being First: Access a comprehensive benefits program designed to take care of you.
Flexible Time Off*: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.
Exclusive Discounts*: Enjoy 50% off regular-priced items from PENN. Penningtons, Reitmans, and RW&CO.
Referral Rewards*: Refer your professional network and earn a bonus for helping us grow our talented team
Growth opportunities*: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.

*Certain conditions apply

Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

#LIhybrid

Business Type: Head Office - Corporate Services

Department ID: 21330 - EC-Customer Engagement & Loyal

Job Type: New Position - HO/DC

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More about this job

Responsibilities

You will own the customer growth playbook by identifying audiences, journeys, and commercial levers to drive traffic, conversion, and revenue. Additionally, you will partner with CRM operations to implement smarter lifecycle strategies across email, SMS, and loyalty channels.

Requirements

The role requires 8+ years of experience in CRM, lifecycle, or digital marketing, preferably within the retail or ecommerce sectors. Candidates must possess deep expertise in personalization platforms and demonstrate a strong ability to influence cross-functional teams.

Skills

CRM
Lifecycle marketing
Growth strategy
Ecommerce
Digital marketing
Segmentation
Personalization
Automation platforms
Braze
Salesforce Marketing Cloud
Data analysis
Customer journey mapping
Strategic planning
Cross-functional leadership
Analytical skills
Commercial acumen

Benefits

Hybrid work environment
Flexible time off
Paid leave
Sick days
Vacation time
Exclusive discounts
Referral rewards
Annual bonuses
Career advancement
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

CRM
Lifecycle Marketing
Growth Strategy
Ecommerce
Digital Marketing
Segmentation
Personalization
Automation
Braze
Salesforce Marketing Cloud
Customer Retention
Customer Acquisition
Data Analytics
Conversion Rate Optimization
AOV
CLV
Retail
Fashion
Customer Journey
Strategy Development
Cross-functional Collaboration
Experimentation
KPIs
Customer Engagement
Loyalty Programs

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