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Added 9 mins ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…
Added 9 mins ago
TDS - 2027 Analyst Program
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Toronto, ON
Full-time
Works independently as the senior analyst / subject matter expert and may coach and educate others
Added 9 mins ago
Risk Analyst III #26-23925
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Toronto, ON
$43 to $45 CAD / hour
Contract
A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk.
Added 9 mins ago
Counterparty Credit Risk Analyst - Capital Markets (Derivatives/Bond)
BeachHead
Toronto, ON
$46.47 to $55.77 CAD / hour
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Working with one of our top financial clients, this role calls for a Risk Analyst-Counterparty Credit Risk. The Risk Analyst will support the Credit Exception Management team within the…
Added 9 mins ago
Risk Analyst
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$40 to $50 CAD / hour
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A Senior Analyst within Collateral Management will primarily be focused on the effective and efficient mitigation of counterparty credit risk. Senior Analysts are responsible for managing…
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Sr.Translator/Revisor-OTTIAQ
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$64.33 to $77.2 CAD / hour
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Added 9 mins ago
FINANCIAL ANALYST
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Toronto, ON
Full-time
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Added 9 mins ago
Senior Finance Operations Analyst, Collections & Cash Management
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Full-time
Identify and implement process improvement initiatives across Collections, Cash Applications, and Accounts Payable (AP) functions.
Added 26 mins ago
Analyste principal(e) des projets de transport/ Sr. Transportation Project Analyst
McKesson
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Full-time
The Sr. Transportation Project Analyst plays a critical role in optimizing McKesson Corporation's transportation network, ensuring efficient and cost-effective movement of goods while…
Added 26 mins ago
Analyst, Management information
Desjardins
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As a management information analyst, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze and adapt…
Added 39 mins ago
Business Analyst – Corporate & Investment Banking
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Montreal, QC
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Focus on automation and process improvement, not data presentation
Added 39 mins ago
Senior Financial Analyst
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Toronto, ON
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Develop and implement process improvements, including leveraging AI and other emerging technologies to enhance the efficiency, accuracy and scalability of finance and reporting processes
Added 39 mins ago
Business Analyst – KYC / Fraud & AML
Staffingine LLC
Mississauga, ON
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Position: Business Analyst – KYC / Fraud & AML
Added 41 mins ago
FINANCIAL ANALYST
Asahi International
Toronto, ON
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 41 mins ago
FINANCIAL ANALYST
Asahi International
Toronto, ON
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 55 mins ago
Material Handler
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Full-time
Continuous improvement on materials handling process
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Research Analyst II - Jay & Sari Sonshine Centre
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Added 1 hour ago
CNC Machining Centre Programmer
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Added 1 hour ago
Co-op or Recent Graduates - CNC Programmers
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Added 1 hour ago
Analyste financier
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Dorval, QC
Full-time
Reporting to management, the Financial Analyst is responsible for the company’s day-to-day financial activities and acts as a business partner to management. The role ensures the accuracy…
Added 1 hour ago
Business Analyst - Regulatory Affairs and Delivery Modernization
Real Estate Council of Ontario
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$83,900 to $104,888 CAD / year
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The Real Estate Council of Ontario (RECO) is seeking a Business Analyst. We have one permanent position available to start immediately.
Added 1 hour ago
Supply Chain Analyst I
Actalent
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The Supply Chain Analyst I provides detail-oriented administrative, analytical, and process support to the Supply Chain Management team. This role supports material planning and…
Added 1 hour ago
Inventory Analyst
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Identify control gaps and opportunities for process improvement, standardization, reporting enhancement, and automation.
Added 1 hour ago
Analyste CRM et performance commerciale / CRM and Sales Performance Analyst
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Spot automation opportunities and drive continuous improvement.
Added 1 hour ago
Senior Financial Analyst, Fund Expenses and Reporting Team
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We are seeking a Senior Financial Analyst to assist in the fund expenses and reporting practices of the Global Fund Services team within Global Wealth & Asset Management (GWAM). Reporting…

Reitmans (Canada) Ltée/Ltd

Customer Insights Analyst

250 Rue Sauvé Ouest, Montreal, QC, H3L 1Z2, Canada

Job type: Full-time
Experience: 3–5+ years of experience in customer analytics, CRM analytics, or marketing analytics.
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Company Description

Who We Are

For 100 years, Reitmans Canada Limited (RCL) has helped define the Canadian retail landscape. Through iconic brands including Reitmans, RW&CO. and PENN. Penningtons, we've helped generations of Canadians express their confidence through fashion, style and self-expression.

Today, we're writing the next chapter of our story.

That means we're looking for builders. People who redefine what's possible, think like owners, move with urgency, and see opportunity where others see constraints. People who are energized by change, motivated by impact, and excited to shape what comes next.

If you're ready to build on a proud legacy and make a lasting impact, this is your moment.

Job Description

The Customer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making across RCL brands. This role blends analytical rigour with strategic business acumen, to identify opportunities that improve customer acquisition, engagement, retention, and lifetime value. The analyst will partner closely with Marketing, Merchandising, Digital, Customer Engagement and Data & Analytics teams to deliver insights that shape strategy and drive growth.

Job Description:

Customer Insights & Analytics

Analyze customer behaviour across brands, channels, and lifecycle stages to uncover trends, segment performance, and opportunities for growth.
Develop and maintain customer segmentations to support targeted communications, personalization, and brand-level strategies.
Conduct deep-dive analyses into customer journeys, retention drivers, churn patterns, and customer lifetime value levers.
Deliver insights that inform campaign optimization, product assortment, pricing, promotions, and loyalty program enhancements.

Reporting & Performance Measurement

Build dashboards, reports, and automated insights that track customer KPIs (e.g., acquisition, retention, LTV, purchase frequency).
Measure and evaluate the effectiveness of email campaigns, personalization initiatives, and loyalty activities.
Translate complex data into clear, concise insights for stakeholders at all levels.

Collaboration & Business Partnership

Act as an analytical partner to Marketing, Digital, and Customer Engagement teams, helping them understand customer performance and identify opportunities for improvement.
Provide insight inputs for strategic planning, brand reviews, and customer growth initiatives.
Work with Data Engineering and Data Science teams to improve data quality, refine metrics, and develop advanced analytics solutions.

Data Expertise

Leverage customer, transactional, web, and loyalty datasets to build a holistic view of customer behaviour across the retail ecosystem.
Ensure reporting accuracy and data integrity, troubleshooting issues where needed.
Stay current with industry trends, analytical techniques, and retail customer insights best practices.

Qualifications

Bachelor’s degree in analytics, statistics, marketing, economics, business, or a related field (Master’s preferred).
3–5+ years of experience in customer analytics, CRM analytics, or marketing analytics.
Proficiency in SQL (required); Python/R is a plus.
Expertise with BI tools (MicroStrategy, Power BI, Tableau, Looker).
Experience with customer segmentation, cohort analysis, and campaign measurement.
Familiarity with digital analytics tools (Google Analytics, Adobe Analytics).
Experience in retail, fashion, or e‑commerce (strong asset).
Bilingualism required (French/English), due to regular interactions with English‑language teams, tools, and content.

Interpersonal Competencies

Strong analytical thinking: ability to interpret, synthesize, and structure complex data.
Strong analytical storytelling: ability to translate data into clear narratives and strategic recommendations.
Customer‑centric mindset: passion for understanding customer behaviour and improving customer experience.
Analytical rigour: strong quantitative problem‑solving mindset.
Strategic business acumen: ability to tie insights to business outcomes.
Collaboration and communication: effective with both technical and non‑technical stakeholders.
Curiosity and proactivity: seeks opportunities, asks the right questions, identifies emerging trends.

Additional Information

What Sets Us Apart:

Ultimate Flexibility*: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
Well-Being First: Access a comprehensive benefits program designed to take care of you.
Flexible Time Off*: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.
Exclusive Discounts*: Enjoy 50% off regular-priced items from PENN. Penningtons, Reitmans, and RW&CO.
Referral Rewards*: Refer your professional network and earn a bonus for helping us grow our talented team
Growth opportunities*: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.

*Certain conditions apply

Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

Business Type: Head Office - Corporate Services

Department ID: 21400 - EC-Strategic Insights

Job Type: Replacement

Status: Permanent

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More about this job

Responsibilities

The Customer Insights Analyst transforms transactional, digital, and loyalty data into actionable insights to drive customer-centric decision-making. They collaborate with marketing and merchandising teams to optimize customer acquisition, retention, and lifetime value strategies.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 3-5 years of experience in customer or marketing analytics. Proficiency in SQL and experience with BI tools are required, along with bilingualism in French and English.

Skills

SQL
Python
R
MicroStrategy
Power BI
Tableau
Looker
Customer segmentation
Cohort analysis
Campaign measurement
Google Analytics
Adobe Analytics
Data analysis
Strategic planning
Analytical storytelling
Retail analytics

Benefits

Hybrid work environment
Flexible time off
Paid leave
Sick days
Vacation time
Employee discounts
Referral rewards
Annual bonuses
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Insights
Data Analytics
Retail
SQL
Python
R
MicroStrategy
Power BI
Tableau
Looker
Google Analytics
Adobe Analytics
Customer Segmentation
Cohort Analysis
Campaign Measurement
Customer Lifetime Value
CRM Analytics
Marketing Analytics
Data Integrity
Business Intelligence
Fashion Retail
E-commerce
Strategic Planning
Data Visualization
Customer Journey
Retention
Churn Analysis
KPI Tracking
Predictive Analytics
Bilingual

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