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Reitmans (Canada) Ltée/Ltd

Keyholder (Part time) - Hazeldean Mall

300 Eagleson Road, Ottawa, ON, K2M 1C9, Canada

Hiring rate of $0.80 above minimum wage (rate may be greater based on relevant experience) · Part-time

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Job details

Pay: Hiring rate of $0.80 above minimum wage (rate may be greater based on relevant experience)
Job type: Part-time
Education: High school diploma
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

With a strong online presence and more than 200 stores across the country, Reitmans delivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall. As Reitmans celebrates its 100th anniversary, the proudly Canadian retailer continues its long-standing mission to empower and inspire women through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at Reitmans.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands - Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
Use product knowledge and current promotions to drive add-on sales and support store performance.
Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Qualifications

2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
Excellent multitasking and organizational abilities in a fast-paced environment.
Passion for fashion: good sense of style and solid knowledge of fashion trends.
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Flexible availability; able to work evenings, weekends and holidays.
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
High school diploma required.

Additional Information

What Sets Us Apart

Hiring rate of $0.80 above minimum wage (rate may be greater based on relevant experience)

Exclusive Benefits:

Paid Time Off*: Flexible days and vacation time to help you balance school, work and personal life
Flexible Hours: We adapt to your availability to offer a schedule that fits your needs
Career Advancement*: Opportunities for professional growth and career development
Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
Generous Referral Policy*: Refer your friends and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

Business Type: Store - Reitmans

Department ID: 1061 - Hazeldean Mall-RE

Job Type: Replacement

Status: Permanent

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More about this job

Responsibilities

The Key Holder supports the management team by maintaining store operations, including opening and closing procedures, and ensuring a high standard of visual merchandising. They also provide exceptional customer service by assisting with styling, processing transactions, and driving sales through product knowledge.

Requirements

Candidates must have at least 2 years of experience in retail or customer service and possess a high school diploma. Proficiency in POS, ERP, and Microsoft Office systems is required, along with the ability to perform physical tasks like lifting up to 40 lbs.

Skills

Customer service
Retail sales
Merchandising
Cash handling
POS systems
ERP systems
ATS systems
Microsoft Office Suite
Fashion styling
Opening and closing procedures
Multitasking
Organizational skills
Communication
Attention to detail

Benefits

Paid time off
Flexible hours
Career advancement
Employee discount
Referral program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Keyholder
Customer Experience
Merchandising
Sales
POS
ERP
ATS
Microsoft Office
Fashion
Inventory
Store Operations
Styling
Cashier
Inclusive Fashion

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