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Added 5 mins ago
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Added 21 mins ago
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Reitmans (Canada) Ltée/Ltd

Team Lead (Full time) - Fairview Park Mall - Kitchener

2960 Kingsway Drive, Kitchener, ON, N2C 1X1, Canada

Pay: Hiring rate of $1.80 above minimum wage (rate may be greater based on relevant experience)
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 29, 2026

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Original job description

Company Description

RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whether they are working from home or at the office. Our brand is available in over 85 stores across Canada and online at rw-co.com. We’re powered by a team of creative, passionate individuals who bring our vision to life every day.

Want to grow with us as we evolve? Explore our current opportunities and start your career with RW&CO.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands - Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

Key Responsibilities

Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Qualifications

6+ months of leadership or supervisory experience in a retail or customer-focused environment.
Ability to motivate, support, and guide a team toward shared goals.
Strong communication and problem-solving skills.
Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
Excellent organizational and multitasking abilities in a fast-paced environment.
Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
Passion for fashion: good sense of style and solid knowledge of fashion trends.
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Flexible availability; able to work evenings, weekends and holidays.
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
High school diploma required.

Additional Information

What Sets Us Apart

Hiring rate of $1.80 above minimum wage (rate may be greater based on relevant experience)

Exclusive Benefits:

Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
Well-Being First: Access a comprehensive benefits program designed to take care of you
Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
Career Advancement*: Opportunities for professional growth and career development
Tuition Reimbursement*: Invest in your future with financial support for your education
Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

Business Type: Store - RW

Department ID: 2253 - Fairview Park Mall-RW

Job Type: New Headcount

Status: Permanent

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More about this job

Responsibilities

The Team Lead collaborates with management to oversee daily store operations and ensure the team delivers an exceptional customer experience. Responsibilities include driving sales performance, maintaining visual merchandising standards, and coaching staff to achieve operational goals.

Requirements

Candidates must have at least 6 months of leadership or supervisory experience in a retail or customer-focused environment. A high school diploma is required, along with the ability to perform physical tasks such as lifting up to 40 lbs and standing for extended periods.

Skills

Leadership
Retail operations
Customer service
Sales management
Merchandising
Visual presentation
Team coaching
Communication
Problem-solving
Scheduling
Cash management
Inventory flow
Fashion trends
POS systems
ERP systems
Microsoft Office Suite

Benefits

Paid time off
Sick days
Flexible days
Vacation
Monthly bonus
Career advancement
Tuition reimbursement
Employee discount
Referral policy

Visa sponsorship

Not detected in the job text

Keywords

Retail
Team Lead
Fashion
Sales goals
KPIs
Loss prevention
Cash management
Merchandising
Visual presentation
Staff training
POS
ERP
ATS
Microsoft Office
Inventory management
Customer experience
Store operations
Leadership
Supervisory
Fashion trends

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