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Added 13 mins ago
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Relais & Châteaux

Front Office Supervisor - The Wickaninnish Inn

Tofino, BC, Canada

Salary/Wage: $49,750.00 per year · Full-time

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Applications open in a new tab.

Job details

Pay: Salary/Wage: $49,750.00 per year
Job type: Full-time
Apply by: Apr 14, 2027
Experience: A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
Posting language: English
Posted: Oct 16, 2026

Original job description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Front Office Supervisor you will:

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
The desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team.
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
The ability and desire to lead a world-class Front Office team.
Excellent Human Resources skills.
A minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility.
Excellent interpersonal, verbal and written communication skills.
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills.
Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel.
The flexibility and enthusiasm to work evenings, weekends and holidays.
A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
The ability to make a 2-year commitment to the position.

Salary/Wage: $49,750.00 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Apply About employer

More about this job

Responsibilities

Supervise front office operations and provide hands-on support to the team, ensuring personalized guest service meets or exceeds luxury hospitality standards. Assist with guest concerns, staff development and human resources, operational systems, budgeting, administrative duties, and the cleanliness and condition of front office areas.

Requirements

Candidates need at least two years of front office management or supervisory experience in a high-end, full-service facility, along with strong leadership, guest service, communication, organizational, and problem-solving skills. Knowledge of budgeting, scheduling, cost management, and listed software is expected; applicants must also be flexible to work evenings, weekends, and holidays, hold or qualify for a BC Class 5 driver's license with two years of clean driving experience, and be willing to commit for two years.

Skills

Guest Service
Front Office Operations
Team Leadership
Staff Training and Development
Human Resources
Budgeting
Scheduling
Cost Management
Financial Statements
Problem Solving
Organization
Attention to Detail
Multitasking
Written Communication
Verbal Communication
Maestro PMS

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Service
Guest Relations
Front Office Supervision
Team Leadership
Staff Training and Development
Human Resources
Budgeting
Scheduling
Cost Management
Financial Statements
Operational Systems
Administrative Responsibilities
Relais & Châteaux Standards
AAA Diamond Standards
Forbes Standards
Maestro PMS
Microsoft Word
Squirrel
FileMaker Pro
Microsoft Excel
BC Class 5 Driver's License
Sustainability
Problem Solving

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