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Added 2 days ago
Customer Success Representative
Transoft Solutions
Vancouver, BC
Full-time
We currently have an opening for a Customer Success Representative at our head office in Vancouver. This is an 12-month fixed term opportunity, covering a maternity leave. The Customer…
Added 5 days ago
Customer Success Representative
Petroplan
Calgary, AB
Contract
As a Customer Service Representative, you will provide best in-class service and customer relationship management to existing and new wholesale customers across our National Wholesale Sales…
Added 26 days ago
Customer Success Representative | Betty CA
Betty
Toronto, ON
$55,000 to $60,000 CAD / year
Bring the Olives - we offer premium customer experience.
Added 2 months ago
Représentant(e) Succès Client/Customer Success Representative (bilingue français/anglais)
LGM Financial Services
Laval, QC
Full-time
Customer Success Representative (French/English)
Added 2 months ago
Customer Success Representative
Citron Talent Acquisition Team
Markham, ON · Montreal, QC
Reporting directly to the Head of Customer Success, the Customer Success Representative is critical as the first impression of Citron. This role includes helping to field customer calls,…
Added 10 days ago
Représentant junior de la réussite client/Junior Customer Success Representative (bilingue français/anglais)
LGM Financial Services
Laval, QC
Full-time
The Junior Customer Success Representative delivers responsive, high-quality customer service and administrative support to LGM customers, including dealership staff, consumers/contract…
Added 11 days ago
Customer Success Representative
Race Roster
London, ON
As a Customer Success Representative for Race Roster, the ASICS Runkeeper App, ASICS Studio and other future apps, you will be an expert on our technology and support services. You will be…
Added 3 months ago
Customer Success Representative
Portable Electric
Vancouver, British Columbia
$55,000 to $62,500 CAD / year
Full-time
We are seeking a Customer Success Representative to support customer retention, strengthen day-to-day customer relationships, and ensure customers are getting maximum value from our…
Added 5 days ago
Associate
RBC
Vancouver, BC
Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 2 days ago
Financial Services Representative - Universal Banker - Sainte-Julie
CIBC
Sainte-Julie, QC
Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 2 days ago
Junior Account Executive, New Markets
Valsoft Corporation
Remote, Canada
Remote
Hand new customers to Onboarding and Customer Success cleanly, with the context they need to get the customer live fast.
Added 3 days ago
Financial Service Representative
CIBC
Kitchener, ON
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 3 days ago
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
Added 5 days ago
Sales Representative - Halifax Shopping Centre
Neo Financial
Halifax, NS
$20 CAD / hour
Contract
…exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of…
Added 6 days ago
Outbound Sales Development Representative
net2phone Canada
Remote, Canada
$40,000 to $52,000 CAD / year
Full-time · Remote
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 6 days ago
Universal Banker - Secondment
CIBC
Fort McMurray, AB
Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 6 days ago
Sales Representative - Erin Mills Town Centre
Neo Financial
Mississauga, ON
$20 CAD / hour
Contract
…exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of…
Added 6 days ago
Sales Development Representative - Bilingual (French/English)
Heidi
Remote, Canada
Full-time · Remote
Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships
Added 14 days ago
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
From $60,000 CAD / year
Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.
Added 16 days ago
Business Development Representative
Relay
Remote, Canada
Full-time · Remote
…every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of…
Added 16 days ago
Business Development Representative
Relay
Remote, Canada
Full-time · Remote
…every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of…
Added 17 days ago
Sales Representative - St. Laurent Shopping Centre (Bilingual)
Neo Financial
Ottawa, ON
$20 CAD / hour
Contract
…exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of…
Added 20 days ago
Associate
RBC Dominion Securities
Vancouver, BC
Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 17 days ago
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.
Added 19 days ago
Sales Representative - Red Deer
Neo Financial
Red Deer, AB
$20 CAD / hour
Full-time
…exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of…

Relay

Business Development Representative

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 4, 2026

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Original job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

As a Business Development Representative, you will own the first sales conversation with prospective customers. You’ll connect directly with business owners to understand how their business operates, uncover their needs and challenges, and introduce how Relay can support them.

This is not just a qualification role. You will learn how each prospect and their business operates, apply value selling frameworks to your conversation, handle objections, and help them understand where Relay may fit - creating a strong handoff to an Account Executive.

Our sales motion is still being built. Processes, lead sources, and priorities will change as we learn. We are looking for someone who can perform within that environment, thrives in an ever-changing environment, and helps make it better.

What You’ll Be Doing

Work a mix of inbound and outbound leads selected based on fit and buying signals
Lead phone conversations with small business owners
Run discovery to understand how prospects manage their business and finances
Handle common objections and guide qualified prospects toward the right next step
Explain Relay’s value in clear, simple language based on what you learn
Give Account Executives the context they need to continue the conversation
Consistently meet activity, conversion, and meeting targets
Review your performance, seek coaching, and apply feedback to future calls
Surface recurring objections, lead-quality issues, and process gaps
Share what works and help improve team resources, talk tracks, and workflows

Who You Are

You have 6 + months of SDR, BDR, or similar sales experience, with a consistent record of meeting or exceeding performance targets
You have demonstrate a history of pursuing difficult goals at a high level, whether through sales, work, school, sports, or another area requiring discipline, sacrifice, and sustained effort
You have a strong sense of ownership over your results, focusing on the actions you can control when lead flow, processes, or business conditions are difficult
You are highly coachable, with a habit of seeking feedback, applying it quickly, and showing how it changed your performance
You are competitive and driven to improve, using top performers and the resources around you to learn and raise your own standard
You are hungry for growth, have a strong desire to achieve excellence, and thrive in a competitive environment
You are comfortable working through change and unclear processes while helping improve how the team works
You are a confident communicator who can ask thoughtful questions, handle objections, and explain complex products or ideas simply
You have experience in B2B, SaaS, fintech, accounting software, neobanking, or selling to small businesses is a strong plus
You have experience in hospitality, competitive athletics, entrepreneurship, peer coaching, process-building, or thoughtful use of AI are all strong supporting signals

The Interview Process

Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Business Development Manager
Stage 3: A 60-minute Google Meet video call, including a mock cold call exercise followed by an interview with our Sales Leadership team
Stage 4: A 45-minute Google Meet interview with a member of the Leadership team

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $79,000 - 97,428 OTE.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $88,500 OTE. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

Join Us

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

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More about this job

Responsibilities

You will own the initial sales conversation with prospective business owners to understand their needs and introduce Relay's value proposition. Additionally, you will manage inbound and outbound leads, handle objections, and ensure a smooth handoff to Account Executives.

Requirements

Candidates must have at least 6 months of experience in SDR, BDR, or similar sales roles with a proven track record of meeting targets. Strong communication skills, a competitive drive, and the ability to thrive in an ambiguous, fast-paced environment are essential.

Skills

Sales
Business Development
Lead Qualification
Discovery
Value Selling
Objection Handling
Communication
Fintech
SaaS
B2B Sales
Account Management
Coaching
Process Improvement
AI Tools

Visa sponsorship

Not detected in the job text

Keywords

Business Development Representative
SDR
BDR
Sales
Fintech
SaaS
Digital Banking
Lead Generation
Inbound Leads
Outbound Leads
Discovery
Value Selling
Objection Handling
Account Executive
B2B
Accounting Software
Neobanking
AI
Process Improvement
Customer Success
Small Business
Sales Pipeline
Conversion Targets
Coaching
Collaboration

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