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Added 8 mins ago
B
Facility Services Manager
BGIS
AB · Alberta, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 8 mins ago
AC
Decommissioning Engineer
Amaris Consulting | Part of Mantu
Ottawa, ON
- Full-time
The client is closing its solid dose production activities to focus exclusively on aseptic liquid filling. The cleared area will then be rebuilt to expand filling capacity.
Added 8 mins ago
AC
Decommissioning Lead
Amaris Consulting | Part of Mantu
Ottawa, ON
- Full-time
The client is closing its solid dose production activities to focus exclusively on aseptic liquid filling. The cleared area will then be rebuilt to expand filling capacity.
Added 8 mins ago
AC
Digital Transformation Lead - Pharma
Amaris Consulting | Part of Mantu
Ottawa, ON
- Full-time
You’ll be the client’s single point of contact for this scope and will meet the client during the selection process.
Added 22 mins ago
S
Program Receptionist
SHIPSHEY
ON
- $34,777.6 to $41,570.1 CAD / year
- Part-time
- Temporary
Reporting to the Program Manager, the Receptionist will be responsible for greeting and welcoming residents, community members and external guests as the first point of contact to the…
Added 39 mins ago
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Manager, Business Restructuring & Turnaround Services
BDO
Oakville, ON · Toronto, ON
- Full-time
As a Manager, you will take an active role in the planning and execution of restructuring engagements, work directly with senior client and stakeholder groups, and lead and develop members…
Added 39 mins ago
B
Manager, Strategy, Value Creation & Analytics
BDO
Toronto, ON
- Full-time
Our Toronto office is looking for a Manager to join its Strategy, Value Creation & Analytics practice in our Financial Advisory Services team. This is a new role, and the successful…
Added 1 hour ago
T
Business Operations Support Representative III
TD
Vancouver, BC
- Full-time
…monitoring and performance reporting aimed at enhancing the client’s financial success over the…
Added 1 hour ago
T
TD Asset Management Investment Management Intern/Co-op (Summer 2027)
TD
Toronto, ON
- Full-time
TD Asset Management Inc. ("TDAM"), a member of TD Bank Group, is a leading North American investment manager offering progressive investment solutions to both institutional and individual…
Added 1 hour ago
RO
School Experiences Coordinator (12-month Contract)
Royal Ontario Museum
Toronto, ON
- Part-time
Reporting to the Manager, School Programs, you will serve as a key point of contact for visiting school groups, educators, and program participants, ensuring that bookings, payments,…
Added 1 hour ago
JH
Support Worker (Mon & Tue - 12 am to 8 am, Sat & Sun - 10 pm to 10 am)
John Howard Society of Victoria
Victoria, BC
- Internship
…support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We…
Added 1 hour ago
T
Business Operations Support Representative III
TD
Vancouver, BC
- Full-time
…monitoring and performance reporting aimed at enhancing the client’s financial success over the…
Added 1 hour ago
T
TD Asset Management Investment Management Intern/Co-op (Summer 2027)
TD
Toronto, ON
- Full-time
TD Asset Management Inc. ("TDAM"), a member of TD Bank Group, is a leading North American investment manager offering progressive investment solutions to both institutional and individual…
Added 1 hour ago
RB
Branch Manager
Royal Bank of Canada
Summerside, PE
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
RB
Branch Manager Advisor
Royal Bank of Canada
NS · INVERNESS, Nova Scotia
- Full-time
As a Branch Manager Advisor, you fulfill a critical role in the branch with 40-50% of your time spent providing advice to clients as a Financial Advisor and 50-60% in a Branch leadership…
Added 1 hour ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
The RBC Dominion Securities management team located in Pointe-Claire is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager…
Added 1 hour ago
RB
Regional Coordinator
Royal Bank of Canada
Vaughan, ON
- Full-time
Organize regional conferences and client events, including identifying and booking speakers, reserving venues, organizing details, etc.
Added 1 hour ago
RB
Client Advisor Intern
Royal Bank of Canada
Oakville, ON
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 2 hours ago
L
LL Product Manager
Linedata
Toronto, ON
- Full-time
Whether you're just beginning your career or are an experienced professional, Linedata offers exposure to large-scale client projects, internal mobility and opportunities to develop your…
Added 2 hours ago
ME
Data & Compliance Coordinator / Team Lead
META Employment Services
Brampton, ON
- Contract
Maintain the confidentiality and security of sensitive client, employee, financial, and organizational information.
Added 2 hours ago
RO
School Experiences Coordinator (12-month Contract)
Royal Ontario Museum
Toronto, ON
- $35.15 to $40.19 CAD / hour
- Part-time
Reporting to the Manager, School Programs, you will serve as a key point of contact for visiting school groups, educators, and program participants, ensuring that bookings, payments,…
Added 2 hours ago
SM
RQ11651 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11651
Added 2 hours ago
SM
RQ11651 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11651
Added 2 hours ago
DR
Branch Manager
DMC Recruitment Group
Newmarket, ON
- Full-time
Our client is a leading distributor of innovative high quality building materials. Seeking a Branch Manager to manage their distribution centre supplying full building materials solutions…
Added 3 hours ago
PT Residence Worker, Mental Health (Leyland)
Connective
Abbotsford, BC
In this role you will work 1:1 in a residential setting to provide supervision, support and personal care to a male client in his late 20's.

Relay

Strategic Operations Manager - Partnerships

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 22, 2026
Experience: You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
Posting language: English
Posted: Sep 17, 2026

Original job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for a Strategic Operations Manager - Partnerships to join our team supporting the Partner Sales team to empower accounting and bookkeeping professionals to better serve their SMB clients.

Joining Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. You'll play a pivotal role in Relay's growth journey, defining and developing a critical function that will scale one of our most important growth channels. As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational tools for our partners to succeed and grow. If you thrive on building scalable systems, simplifying complexity, and equipping others with the tools to win, then Relay is the place for you.

What You’ll Be Doing

Channel Strategy & Planning

Own the revenue planning process for the A&B sales channel, including annual planning, quota design, territory modeling, and headcount forecasting.
Develop and maintain channel-specific go-to-market frameworks that define how we acquire, activate, and expand relationships with accounting and bookkeeping professionals.
Identify and drive strategic growth opportunities within the A&B segment and present data-backed recommendations to senior leadership to optimize partner sales in alignment with business priorities.

Sales Process & Enablement

Design, document, and continuously improve the end-to-end sales process for A&B channel reps, from prospecting through close and handoff.
Partner with Sales Enablement to ensure Sales team has the playbooks, tools, and training needed to effectively engage accounting and bookkeeping professionals.
Lead pipeline management best practices, deal inspection cadences, and stage conversion optimization using modern B2B go-to-market motions and key revenue metrics.
Monitor and optimize the partner onboarding journey, reducing time to value and friction points

Analytics & Reporting

Build and maintain dashboards and reporting frameworks that provide real-time visibility into channel health, pipeline trends, rep performance, and revenue attainment.
Conduct deep-dive analyses on funnel conversion, churn risk, partner engagement, and seasonal trends specific to the A&B market.
Establish and monitor channel KPIs, including ARR/MRR growth, client referral rates, partner retention, and bookings velocity.
Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
Use data to inform program improvements, partner segmentation, territory management and strategic focus areas
Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems

Systems & Tooling

Administer and optimize CRM workflows, data hygiene, and automation relevant to the A&B channel (e.g., Salesforce, HubSpot).
Evaluate and implement tools that improve prospecting, pipeline visibility, and partner relationship management.
Ensure data integrity across all systems that feed A&B channel reporting.
Own and iterate on tools, systems, and processes to improve partner lifecycle management, drive partner engagement and achieve key revenue driving metrics

Cross-Functional Collaboration

Act as the primary RevOps liaison to the A&B channel sales team, ensuring alignment between field execution and company revenue goals.
Partner with Marketing to define channel-specific demand generation programs, lead routing, and campaign attribution.
Collaborate with Finance on revenue forecasting, commission plan design, and deal desk processes.
Work with Product and Customer Success to surface A&B partner feedback and inform roadmap prioritization.

Who You Are

You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
You are a systems thinker with a focus on execution, able to take ideas from concept to launch and scale them effectively
Strong analytical skills with the ability to turn complex data sets into clear, actionable insights.
Proficient with CRM platforms (Salesforce and HubSpot) and BI/reporting tools (e.g., Metabase, Tableau, Looker, or similar).
You are a strong communicator who thrives in cross-functional environments and can translate complexity into clarity
You are curious about how AI and technology can improve your workflow and constantly explore ways to make partner enablement more scalable and intelligent

Bonus Points

You have experience working with accounting firms, GTM partner programs, or B2B software ecosystems
Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.
Familiarity with data infrastructure and analytics tools (e.g., dbt, BigQuery, Snowflake, Metabase, Looker).
Experience working directly with AI agents, LLM-based applications, or prompt engineering in a production environment.
Experience supporting a PLG and sales-assisted hybrid GTM motion.
Background in fintech or SMB-focused SaaS environments.
You have worked with SMBs in North America

The Interview Process

Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Director, Revenue Operations and the Director, Sales
Stage 3: A 45-minute in-person interview with a member of the Leadership team
Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $126,000 CAD to $154,000 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $140,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

Join Us

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

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More about this job

Responsibilities

Own strategic planning and operational execution for the accounting and bookkeeping partner sales channel, including revenue planning, sales processes, enablement, and partner lifecycle improvements. Build reporting and systems, analyze channel performance, and collaborate across Sales, Marketing, Finance, Product, Data, RevOps, and Engineering to grow partner revenue.

Requirements

Candidates need at least four years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or another sales channel-facing role. They should bring strong analytical and communication skills, experience with CRM and BI tools, and the ability to build scalable systems and turn complex data into actionable insights.

Skills

Channel Strategy
Revenue Planning
Quota Design
Territory Modeling
Sales Enablement
Pipeline Management
Data Analysis
Dashboard Development
CRM Administration
Salesforce
HubSpot
Cross-Functional Collaboration
Revenue Operations
Partner Program Development
Forecasting
Process Optimization

Visa sponsorship

Not detected in the job text

Keywords

Accounting And Bookkeeping
Partner Sales
Revenue Operations
Go-To-Market Strategy
Annual Planning
Quota Design
Territory Modeling
Headcount Forecasting
Sales Enablement
Pipeline Management
Funnel Conversion
Partner Onboarding
ARR
MRR
Client Referral Rates
Partner Retention
Bookings Velocity
Salesforce
HubSpot
Metabase
Tableau
Looker
RevOps
Data Analytics
dbt
BigQuery
Snowflake
AI Agents
LLM Applications
Fintech

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