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Added 9 mins ago
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Senior Manager - North America Construction
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, North America Construction; the Senior Manager, North America Construction, will be responsible for the successful execution of all major investments (New Store…
Added 24 mins ago
L
Senior Manager - NA Brand Marketing
lululemon
Vancouver, BC
- Full-time
…communication for the North America business. This role reports to the Director, North America Brand Marketing, and plays a key contribution in driving growth for the North American…
Added 36 mins ago
TB
Manager, Maintenance & Repairs - Contract
The Beer Store
Bolton, ON
- Contract
We are currently searching for a Manager, Maintenance & Repairs - Contract, reporting to the Director, Real Estate & Construction. This is a Full-Time, 18 month contract opportunity. The…
Added 36 mins ago
C
Technology Program Manager
Cognizant
Toronto, ON
- Full-time
…a global banking technology organization. In this Associate Director-level role, you will lead complex initiatives that modernize banking products and cloud infrastructure. You will combine…
Added 36 mins ago
TB
Project Manager, Real Estate & Construction
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Project Manager, Real Estate & Construction, reporting to the Director, Real Estate. This is a full-time, permanent opportunity. This role will oversee and…
Added 40 mins ago
Manager, Maintenance & Repairs - Contract
Brewers Retail Inc
Bolton, ON
We are currently searching for a Manager, Maintenance & Repairs - Contract, reporting to the Director, Real Estate & Construction. This is a Full-Time, 18 month contract opportunity. The…
Added 40 mins ago
Project Manager, Real Estate & Construction
Brewers Retail Inc
Bolton, ON
We are currently searching for a Project Manager, Real Estate & Construction, reporting to the Director, Real Estate. This is a full-time, permanent opportunity. This role will oversee and…
Added 55 mins ago
SL
Director, Digital Servicing
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your…
Added 2 hours ago
R
Strategic Operations Manager - Partnerships
Relay
Toronto, ON
- Full-time
Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set…
Added 2 hours ago
LS
Director of Business Operations – Construction Sector
Lock Search Group
Kamloops, BC
- Full-time
Reporting to the President and Ownership, and working closely with the executive leadership team, the Director of Business Operations is responsible for providing strategic and operational…
Added 2 hours ago
PC
IT SR&ED, Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
…employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering…
Added 2 hours ago
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Director of Facilities Management
Hays
AB · Edmonton, AB
- Full-time
Oversee hands-on preventative maintenance programs, building systems, and property inspections.
Added 2 hours ago
A
Product Development Assistant
ARC'TERYX
North Vancouver, BC
- Full-time
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Added 3 hours ago
RS
Director, Customer Success Operations & Education
Redwood Software
Toronto, ON
- $150,000 to $170,000 CAD / year
As a Director, Customer Success Operations & Education you will be responsible for leading the operating strategy, infrastructure, and customer learning ecosystem supporting Redwood’s…
Added 3 hours ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the Director of Human Resources, this position will proactively coordinate disability management files, assessing any barriers to ensure timely, effective and…
Added 3 hours ago
MF
Director Threat Intelligence
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career…
Added 3 hours ago
AE
Product Development Assistant
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Added 3 hours ago
NC
Pharmacy Manager
North Central Co-op CRS
AB · Edmonton, AB
- Full-time
…incorporating a competitive salary that includes a short-term incentive plan, a comprehensive benefits package, which includes extended medical, dental, and vision. We also provide group…
Added 3 hours ago
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Mgr, Workforce Mgmt & Capacity Planning
Northwestel
Yellowknife, NT
- Full-time
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring…
Added 4 hours ago
M
Spécialiste principal(e), Services médicaux / Senior Specialist, Medical Services
MSD
Kirkland, QC
- Full-time
Added 4 hours ago
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Director, Sales Strategy & Resident Experience
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Administer and oversee regional sales incentive programs.
Added 4 hours ago
H(
Associate Director, Operational Risk & Enterprise Crisis Management
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
- Full-time
…focus on the investment environment. Reporting to the Senior Director, the Associate Director will help evolve HOOPP's Operational Risk Management (ORM) and Enterprise Crisis and Continuity…
Added 5 hours ago
ED
Senior Manager / Principal, Critical Mineral Investments - 371 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Remote
Senior Manager (Underwriter 21): Offered salaries are based on qualifications and experience, and typically range from $180,000 – $225,000, plus a performance-based incentive.
Added 5 hours ago
ED
Senior Manager / Principal, Critical Mineral Investments - 371 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Remote
Senior Manager (Underwriter 21): Offered salaries are based on qualifications and experience, and typically range from $180,000 – $225,000, plus a performance-based incentive.
Added 5 hours ago
ED
Senior Manager / Principal, Critical Mineral Investments - 371 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Remote
Senior Manager (Underwriter 21): Offered salaries are based on qualifications and experience, and typically range from $180,000 – $225,000, plus a performance-based incentive.

Relay

Strategic Operations Manager - Partnerships

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 22, 2026
Experience: You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
Posting language: English
Posted: Sep 17, 2026

Original job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for a Strategic Operations Manager - Partnerships to join our team supporting the Partner Sales team to empower accounting and bookkeeping professionals to better serve their SMB clients.

Joining Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. You'll play a pivotal role in Relay's growth journey, defining and developing a critical function that will scale one of our most important growth channels. As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational tools for our partners to succeed and grow. If you thrive on building scalable systems, simplifying complexity, and equipping others with the tools to win, then Relay is the place for you.

What You’ll Be Doing

Channel Strategy & Planning

Own the revenue planning process for the A&B sales channel, including annual planning, quota design, territory modeling, and headcount forecasting.
Develop and maintain channel-specific go-to-market frameworks that define how we acquire, activate, and expand relationships with accounting and bookkeeping professionals.
Identify and drive strategic growth opportunities within the A&B segment and present data-backed recommendations to senior leadership to optimize partner sales in alignment with business priorities.

Sales Process & Enablement

Design, document, and continuously improve the end-to-end sales process for A&B channel reps, from prospecting through close and handoff.
Partner with Sales Enablement to ensure Sales team has the playbooks, tools, and training needed to effectively engage accounting and bookkeeping professionals.
Lead pipeline management best practices, deal inspection cadences, and stage conversion optimization using modern B2B go-to-market motions and key revenue metrics.
Monitor and optimize the partner onboarding journey, reducing time to value and friction points

Analytics & Reporting

Build and maintain dashboards and reporting frameworks that provide real-time visibility into channel health, pipeline trends, rep performance, and revenue attainment.
Conduct deep-dive analyses on funnel conversion, churn risk, partner engagement, and seasonal trends specific to the A&B market.
Establish and monitor channel KPIs, including ARR/MRR growth, client referral rates, partner retention, and bookings velocity.
Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
Use data to inform program improvements, partner segmentation, territory management and strategic focus areas
Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems

Systems & Tooling

Administer and optimize CRM workflows, data hygiene, and automation relevant to the A&B channel (e.g., Salesforce, HubSpot).
Evaluate and implement tools that improve prospecting, pipeline visibility, and partner relationship management.
Ensure data integrity across all systems that feed A&B channel reporting.
Own and iterate on tools, systems, and processes to improve partner lifecycle management, drive partner engagement and achieve key revenue driving metrics

Cross-Functional Collaboration

Act as the primary RevOps liaison to the A&B channel sales team, ensuring alignment between field execution and company revenue goals.
Partner with Marketing to define channel-specific demand generation programs, lead routing, and campaign attribution.
Collaborate with Finance on revenue forecasting, commission plan design, and deal desk processes.
Work with Product and Customer Success to surface A&B partner feedback and inform roadmap prioritization.

Who You Are

You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
You are a systems thinker with a focus on execution, able to take ideas from concept to launch and scale them effectively
Strong analytical skills with the ability to turn complex data sets into clear, actionable insights.
Proficient with CRM platforms (Salesforce and HubSpot) and BI/reporting tools (e.g., Metabase, Tableau, Looker, or similar).
You are a strong communicator who thrives in cross-functional environments and can translate complexity into clarity
You are curious about how AI and technology can improve your workflow and constantly explore ways to make partner enablement more scalable and intelligent

Bonus Points

You have experience working with accounting firms, GTM partner programs, or B2B software ecosystems
Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.
Familiarity with data infrastructure and analytics tools (e.g., dbt, BigQuery, Snowflake, Metabase, Looker).
Experience working directly with AI agents, LLM-based applications, or prompt engineering in a production environment.
Experience supporting a PLG and sales-assisted hybrid GTM motion.
Background in fintech or SMB-focused SaaS environments.
You have worked with SMBs in North America

The Interview Process

Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Director, Revenue Operations and the Director, Sales
Stage 3: A 45-minute in-person interview with a member of the Leadership team
Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $126,000 CAD to $154,000 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $140,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

Join Us

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

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More about this job

Responsibilities

Own strategic planning and operational execution for the accounting and bookkeeping partner sales channel, including revenue planning, sales processes, enablement, and partner lifecycle improvements. Build reporting and systems, analyze channel performance, and collaborate across Sales, Marketing, Finance, Product, Data, RevOps, and Engineering to grow partner revenue.

Requirements

Candidates need at least four years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or another sales channel-facing role. They should bring strong analytical and communication skills, experience with CRM and BI tools, and the ability to build scalable systems and turn complex data into actionable insights.

Skills

Channel Strategy
Revenue Planning
Quota Design
Territory Modeling
Sales Enablement
Pipeline Management
Data Analysis
Dashboard Development
CRM Administration
Salesforce
HubSpot
Cross-Functional Collaboration
Revenue Operations
Partner Program Development
Forecasting
Process Optimization

Visa sponsorship

Not detected in the job text

Keywords

Accounting And Bookkeeping
Partner Sales
Revenue Operations
Go-To-Market Strategy
Annual Planning
Quota Design
Territory Modeling
Headcount Forecasting
Sales Enablement
Pipeline Management
Funnel Conversion
Partner Onboarding
ARR
MRR
Client Referral Rates
Partner Retention
Bookings Velocity
Salesforce
HubSpot
Metabase
Tableau
Looker
RevOps
Data Analytics
dbt
BigQuery
Snowflake
AI Agents
LLM Applications
Fintech

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