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Added 10 mins ago
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B2B Sales Assistant Manager
Jobgether
Canada
- Full-time
The B2B Sales Assistant Manager will lead and develop a high-performing sales team focused on helping business clients maximize growth through technology solutions and strategic account…
Added 10 mins ago
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Interim Manager (12 Month Contract)
sephora.com
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 15 mins ago
DG
Service Advisor
Dilawri Group of Companies
Vancouver, BC
- Full-time
Reporting to the Service Manager, this role is responsible for promptly and courteously assisting all service customers while ensuring accuracy in repair order documentation, clear…
Added 15 mins ago
PH
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 15 mins ago
WC
(CAN) Self Checkout Attendant PT
Walmart Canada
Salmon Arm, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 15 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Kindersley, SK
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Barrie, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 15 mins ago
(CAN) Health and Beauty Team Associate - Part time
Walmart Canada
Victoria, BC
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 15 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
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WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Courtenay, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
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WC
(CAN) Préposé aux livraisons directes à la succursale
Walmart Canada
Sherbrooke, QC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 15 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Courtenay, BC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 15 mins ago
Self Checkout Attendant Part Time
Walmart Canada
London, ON
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 15 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Blainville, QC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
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Specialist, Product & Process
Evo
Burnaby, BC
- Full-time
As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the…
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Directeur des opérations
Adecco
Dorval, QC
- Full-time
Adecco recrute un(e) directeur (trice) des opérations pour l'un de ses importants clients dans l'industrie de la fabrication et du transport, reconnu mondialement pour son innovation, son…
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Service Administrator
Epiroc
Sudbury, ON · Lively, ON
- Full-time
…applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in…
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HF
Financial Partner/Universal Associate - Heritage Park Branch
Heritage Financial Credit Union
Heritage Park, ON
- Full-time
Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager
Added 15 mins ago
GM
Operations Analyst
Global Medical Products Inc.
Burlington, ON
- Full-time
Develop plans to address them and present recommendations to the Operations Manager and President.
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…registration through recruitment, data collection and analysis support, to publication and knowledge translation. The incumbent is expected to work with a high degree of autonomy: setting…
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R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…animal facility staff working in these facilities, budget, operations, resource allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their…
Added 15 mins ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
Hamilton, ON
- Part-time
…relating to business development as set forth by the Branch…
Added 15 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 15 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 15 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…

Relay

Strategic Operations Manager - Partnerships

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 22, 2026
Experience: You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
Posting language: English
Posted: Sep 17, 2026

Original job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for a Strategic Operations Manager - Partnerships to join our team supporting the Partner Sales team to empower accounting and bookkeeping professionals to better serve their SMB clients.

Joining Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. You'll play a pivotal role in Relay's growth journey, defining and developing a critical function that will scale one of our most important growth channels. As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational tools for our partners to succeed and grow. If you thrive on building scalable systems, simplifying complexity, and equipping others with the tools to win, then Relay is the place for you.

What You’ll Be Doing

Channel Strategy & Planning

Own the revenue planning process for the A&B sales channel, including annual planning, quota design, territory modeling, and headcount forecasting.
Develop and maintain channel-specific go-to-market frameworks that define how we acquire, activate, and expand relationships with accounting and bookkeeping professionals.
Identify and drive strategic growth opportunities within the A&B segment and present data-backed recommendations to senior leadership to optimize partner sales in alignment with business priorities.

Sales Process & Enablement

Design, document, and continuously improve the end-to-end sales process for A&B channel reps, from prospecting through close and handoff.
Partner with Sales Enablement to ensure Sales team has the playbooks, tools, and training needed to effectively engage accounting and bookkeeping professionals.
Lead pipeline management best practices, deal inspection cadences, and stage conversion optimization using modern B2B go-to-market motions and key revenue metrics.
Monitor and optimize the partner onboarding journey, reducing time to value and friction points

Analytics & Reporting

Build and maintain dashboards and reporting frameworks that provide real-time visibility into channel health, pipeline trends, rep performance, and revenue attainment.
Conduct deep-dive analyses on funnel conversion, churn risk, partner engagement, and seasonal trends specific to the A&B market.
Establish and monitor channel KPIs, including ARR/MRR growth, client referral rates, partner retention, and bookings velocity.
Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
Use data to inform program improvements, partner segmentation, territory management and strategic focus areas
Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems

Systems & Tooling

Administer and optimize CRM workflows, data hygiene, and automation relevant to the A&B channel (e.g., Salesforce, HubSpot).
Evaluate and implement tools that improve prospecting, pipeline visibility, and partner relationship management.
Ensure data integrity across all systems that feed A&B channel reporting.
Own and iterate on tools, systems, and processes to improve partner lifecycle management, drive partner engagement and achieve key revenue driving metrics

Cross-Functional Collaboration

Act as the primary RevOps liaison to the A&B channel sales team, ensuring alignment between field execution and company revenue goals.
Partner with Marketing to define channel-specific demand generation programs, lead routing, and campaign attribution.
Collaborate with Finance on revenue forecasting, commission plan design, and deal desk processes.
Work with Product and Customer Success to surface A&B partner feedback and inform roadmap prioritization.

Who You Are

You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
You are a systems thinker with a focus on execution, able to take ideas from concept to launch and scale them effectively
Strong analytical skills with the ability to turn complex data sets into clear, actionable insights.
Proficient with CRM platforms (Salesforce and HubSpot) and BI/reporting tools (e.g., Metabase, Tableau, Looker, or similar).
You are a strong communicator who thrives in cross-functional environments and can translate complexity into clarity
You are curious about how AI and technology can improve your workflow and constantly explore ways to make partner enablement more scalable and intelligent

Bonus Points

You have experience working with accounting firms, GTM partner programs, or B2B software ecosystems
Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.
Familiarity with data infrastructure and analytics tools (e.g., dbt, BigQuery, Snowflake, Metabase, Looker).
Experience working directly with AI agents, LLM-based applications, or prompt engineering in a production environment.
Experience supporting a PLG and sales-assisted hybrid GTM motion.
Background in fintech or SMB-focused SaaS environments.
You have worked with SMBs in North America

The Interview Process

Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Director, Revenue Operations and the Director, Sales
Stage 3: A 45-minute in-person interview with a member of the Leadership team
Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $126,000 CAD to $154,000 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $140,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

Join Us

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

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More about this job

Responsibilities

Own strategic planning and operational execution for the accounting and bookkeeping partner sales channel, including revenue planning, sales processes, enablement, and partner lifecycle improvements. Build reporting and systems, analyze channel performance, and collaborate across Sales, Marketing, Finance, Product, Data, RevOps, and Engineering to grow partner revenue.

Requirements

Candidates need at least four years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or another sales channel-facing role. They should bring strong analytical and communication skills, experience with CRM and BI tools, and the ability to build scalable systems and turn complex data into actionable insights.

Skills

Channel Strategy
Revenue Planning
Quota Design
Territory Modeling
Sales Enablement
Pipeline Management
Data Analysis
Dashboard Development
CRM Administration
Salesforce
HubSpot
Cross-Functional Collaboration
Revenue Operations
Partner Program Development
Forecasting
Process Optimization

Visa sponsorship

Not detected in the job text

Keywords

Accounting And Bookkeeping
Partner Sales
Revenue Operations
Go-To-Market Strategy
Annual Planning
Quota Design
Territory Modeling
Headcount Forecasting
Sales Enablement
Pipeline Management
Funnel Conversion
Partner Onboarding
ARR
MRR
Client Referral Rates
Partner Retention
Bookings Velocity
Salesforce
HubSpot
Metabase
Tableau
Looker
RevOps
Data Analytics
dbt
BigQuery
Snowflake
AI Agents
LLM Applications
Fintech

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