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Added 12 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Develop and deliver progress reports and presentations to various audiences, including project teams, sponsors, senior leadership and key stakeholders
Added 13 hours ago
ML
Senior Business Development Manager
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
ME Law is seeking a senior business development professional to build relationships with financial institutions, corporations, private lenders, funds, family offices, professional advisers,…
Added 13 hours ago
BJ
Marketing Manager
Bradford Jacobs
Toronto, ON
- Full-time
…technology sector. This is an exciting opportunity to join a small, senior leadership team at an early stage and play a central role in building the organisation through its first phase of…
Added 15 hours ago
HM
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
- Full-time
…partnerships, and leading new business initiatives. Reporting to senior leadership, this role pursues warehouse sales targets and growth goals while building lasting relationships with…
Added 16 hours ago
TH
Sr. Analyst, Marketing Communications, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
…development and delivery with Media, Digital, In-Restaurant POP, CRM, Social and PR. The ideal candidate combines strong project management and marketing fundamentals with excellent…
Added 17 hours ago
E
Specialist, Product & Process
Evo
Burnaby, BC
- Full-time
As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the…
Added 17 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…and financial priorities of Groupe médical Lacroix. Advise senior management on investments, risks, and key technological…
Added 17 hours ago
RR
Vice President of Sales
Red Rover Recruitment
Toronto, ON · Greater Toronto Area, Canada
- $180,000 to $225,000 CAD / year
- Full-time
Modernize Sales: Introduce effective CRM, forecasting, pipeline management and performance measurement to create a more disciplined, results-oriented organization.
Added 17 hours ago
XT
Senior Account Manager
XI Technologies Inc.
Calgary, AB
- Full-time
At XI Technologies, the Senior Account Manager is a customer-centric and detail-oriented sales professional who is knowledgeable about this region's ever-changing energy industry. This…
Added 18 hours ago
C
Project Coordinator
CEM
Vancouver, BC
- Full-time
Work closely with the Marketing Project Manager to support client onboarding scheduling, CRM updates, and website content updates.
Added 18 hours ago
SM
RQ11660 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Software Developer – CRM with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, and custom…
Added 18 hours ago
RJ
Trust Administrator
Raymond James Ltd.
Vancouver, BC
- Full-time
Work in close collaboration with Senior Trust Officers & Trust Officers to provide administrative account and client support;
Added 18 hours ago
MI
Senior Product Manager
Maarut Inc
Toronto, ON
- Contract
Experience with IT project management specifically working with Oracle Siebel CRM
Added 18 hours ago
K
Senior Manager, Loyalty and Digital
KFC
Vaughan, ON
- Full-time
The Senior Manager, Loyalty & Digital is accountable for leading the development and execution of loyalty and digital strategy aligned with the broader business strategy. The role combines…
Added 18 hours ago
D
Senior Consultant, Microsoft Dynamics 365 - Digital Customer
Deloitte
Toronto, ON
- Full-time
We are seeking a Senior Consultant, Microsoft Dynamics 365 on a 1 year fixed term contract to help organizations maximize the value of their Microsoft Dynamics 365 investments through…
Added 18 hours ago
VI
Microsoft Dynamics CRM Architect
Veriday Inc
Toronto, ON
- $85 to $105 CAD / hour
- Contract
Veriday is seeking a Senior Microsoft Dynamics CRM Architect to support our client project in Toronto for a 6-month contract role with potential for extension. This role combines solution…
Added 18 hours ago
SE
Senior AI Software Engineer
Stikeman Elliott LLP
Toronto, ON
- Full-time
…is already in daily use and continues to expand. This is the senior engineering role responsible for advancing its…
Added 18 hours ago
SM
Member Services Executive - BRDC
Silverstone Medical Services
BC · British Columbia, Canada
- Full-time
This is a varied, hands-on role, at the heart of the Club’s Office. You'll play a key part in helping support more senior members of the team, be a helpful point of contact for many of our…
Added 18 hours ago
O
Sr. IT Software Developer
OpenText
Waterloo, ON
- Full-time
We are seeking a Senior Software Developer to support and enhance critical customer service and service management platforms, including ServiceNow, Siebel CRM, Oracle B2C Service, and other…
Added 18 hours ago
O
Sr. IT Software Developer
OpenText
Richmond Hill, ON
- Full-time
We are seeking a Senior Software Developer to support and enhance critical customer service and service management platforms, including ServiceNow, Siebel CRM, Oracle B2C Service, and other…
Added 18 hours ago
O
Sr. IT Software Developer
OpenText
Mississauga, ON
- Full-time
We are seeking a Senior Software Developer to support and enhance critical customer service and service management platforms, including ServiceNow, Siebel CRM, Oracle B2C Service, and other…
Added 18 hours ago
O
Client Success Services Program Manager
OpenText
Waterloo, ON
- Full-time
Partner with operational teams to optimize Client Success platforms, CRM systems, reporting tools, and digital engagement solutions.
Added 18 hours ago
I
Conseiller principal, Prévention des sinistres
Intact
Mississauga, ON
- Full-time
We’re looking for a Risk Control Consultant or a Senior Risk Control Consultant to join our growing team! This position will manage Equipment Breakdown risk control.
Added 18 hours ago
SC
Sales Solution Specialist ,Healthcare
Sysco Canada Inc.
Vancouver, BC
- Full-time
…managing and growing a portfolio of independent Healthcare and Senior Living accounts, consisting of approximately 75 customers and $18 million in annual…
Added 18 hours ago
HO
Director of Sales And Marketing
Humans of HR
Vancouver, BC · Greater Vancouver, BC
- $150,000 to $200,000 CAD / year
- Full-time
Oversee sales processes and CRM hygiene to keep the team efficient and consistent

Relay

Strategic Operations Manager - Partnerships

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 22, 2026
Experience: You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
Posting language: English
Posted: Sep 17, 2026

Original job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for a Strategic Operations Manager - Partnerships to join our team supporting the Partner Sales team to empower accounting and bookkeeping professionals to better serve their SMB clients.

Joining Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. You'll play a pivotal role in Relay's growth journey, defining and developing a critical function that will scale one of our most important growth channels. As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational tools for our partners to succeed and grow. If you thrive on building scalable systems, simplifying complexity, and equipping others with the tools to win, then Relay is the place for you.

What You’ll Be Doing

Channel Strategy & Planning

Own the revenue planning process for the A&B sales channel, including annual planning, quota design, territory modeling, and headcount forecasting.
Develop and maintain channel-specific go-to-market frameworks that define how we acquire, activate, and expand relationships with accounting and bookkeeping professionals.
Identify and drive strategic growth opportunities within the A&B segment and present data-backed recommendations to senior leadership to optimize partner sales in alignment with business priorities.

Sales Process & Enablement

Design, document, and continuously improve the end-to-end sales process for A&B channel reps, from prospecting through close and handoff.
Partner with Sales Enablement to ensure Sales team has the playbooks, tools, and training needed to effectively engage accounting and bookkeeping professionals.
Lead pipeline management best practices, deal inspection cadences, and stage conversion optimization using modern B2B go-to-market motions and key revenue metrics.
Monitor and optimize the partner onboarding journey, reducing time to value and friction points

Analytics & Reporting

Build and maintain dashboards and reporting frameworks that provide real-time visibility into channel health, pipeline trends, rep performance, and revenue attainment.
Conduct deep-dive analyses on funnel conversion, churn risk, partner engagement, and seasonal trends specific to the A&B market.
Establish and monitor channel KPIs, including ARR/MRR growth, client referral rates, partner retention, and bookings velocity.
Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
Use data to inform program improvements, partner segmentation, territory management and strategic focus areas
Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems

Systems & Tooling

Administer and optimize CRM workflows, data hygiene, and automation relevant to the A&B channel (e.g., Salesforce, HubSpot).
Evaluate and implement tools that improve prospecting, pipeline visibility, and partner relationship management.
Ensure data integrity across all systems that feed A&B channel reporting.
Own and iterate on tools, systems, and processes to improve partner lifecycle management, drive partner engagement and achieve key revenue driving metrics

Cross-Functional Collaboration

Act as the primary RevOps liaison to the A&B channel sales team, ensuring alignment between field execution and company revenue goals.
Partner with Marketing to define channel-specific demand generation programs, lead routing, and campaign attribution.
Collaborate with Finance on revenue forecasting, commission plan design, and deal desk processes.
Work with Product and Customer Success to surface A&B partner feedback and inform roadmap prioritization.

Who You Are

You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
You are a systems thinker with a focus on execution, able to take ideas from concept to launch and scale them effectively
Strong analytical skills with the ability to turn complex data sets into clear, actionable insights.
Proficient with CRM platforms (Salesforce and HubSpot) and BI/reporting tools (e.g., Metabase, Tableau, Looker, or similar).
You are a strong communicator who thrives in cross-functional environments and can translate complexity into clarity
You are curious about how AI and technology can improve your workflow and constantly explore ways to make partner enablement more scalable and intelligent

Bonus Points

You have experience working with accounting firms, GTM partner programs, or B2B software ecosystems
Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.
Familiarity with data infrastructure and analytics tools (e.g., dbt, BigQuery, Snowflake, Metabase, Looker).
Experience working directly with AI agents, LLM-based applications, or prompt engineering in a production environment.
Experience supporting a PLG and sales-assisted hybrid GTM motion.
Background in fintech or SMB-focused SaaS environments.
You have worked with SMBs in North America

The Interview Process

Stage 1: A 30-minute Google Meet video call with a member of the Talent team
Stage 2: A 45-minute Google Meet video call with the Director, Revenue Operations and the Director, Sales
Stage 3: A 45-minute in-person interview with a member of the Leadership team
Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $126,000 CAD to $154,000 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $140,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

Join Us

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

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More about this job

Responsibilities

Own strategic planning and operational execution for the accounting and bookkeeping partner sales channel, including revenue planning, sales processes, enablement, and partner lifecycle improvements. Build reporting and systems, analyze channel performance, and collaborate across Sales, Marketing, Finance, Product, Data, RevOps, and Engineering to grow partner revenue.

Requirements

Candidates need at least four years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or another sales channel-facing role. They should bring strong analytical and communication skills, experience with CRM and BI tools, and the ability to build scalable systems and turn complex data into actionable insights.

Skills

Channel Strategy
Revenue Planning
Quota Design
Territory Modeling
Sales Enablement
Pipeline Management
Data Analysis
Dashboard Development
CRM Administration
Salesforce
HubSpot
Cross-Functional Collaboration
Revenue Operations
Partner Program Development
Forecasting
Process Optimization

Visa sponsorship

Not detected in the job text

Keywords

Accounting And Bookkeeping
Partner Sales
Revenue Operations
Go-To-Market Strategy
Annual Planning
Quota Design
Territory Modeling
Headcount Forecasting
Sales Enablement
Pipeline Management
Funnel Conversion
Partner Onboarding
ARR
MRR
Client Referral Rates
Partner Retention
Bookings Velocity
Salesforce
HubSpot
Metabase
Tableau
Looker
RevOps
Data Analytics
dbt
BigQuery
Snowflake
AI Agents
LLM Applications
Fintech

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