Customer Service Representative
- Brampton, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 3+ years of customer service experience in logistics/3PL industry.
- Posting language
- English
- Posted
Original job description
Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.
Key Responsibilities
- Act as primary contact for customer inquiries (phone & email)
- Provide shipment updates and order status
- Enter and manage data in TMS accurately
- Coordinate with dispatch, operations, and carriers
- Resolve issues
- Maintain professional communication
- Support documentation, billing, and tracking
- Manage multiple tasks in a fast-paced environment
Qualifications - 3+ years of customer service experience in logistics/3PL industry.
- Experience with TruckMate is an asset.
- Strong communication and attention to detail
- Ability to multitask and problem-solve independently
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Ability to work under pressure and meet deadlines
If interested, please reach out to us on 437-994-7394 or 416-275-6475.
More about this job
Responsibilities
The Customer Service Representative at Reliable Staffing will answer customer calls and emails, provide shipment updates, and enter accurate data in the TMS. The role also coordinates with dispatch, operations and carriers, and resolves issues while handling documentation and billing.
Requirements
Candidates need 3+ years of customer service experience in logistics or 3PL, strong communication and attention to detail, and Microsoft Office skills. TruckMate experience is an asset.
Skills
- TMS data entry
- TruckMate
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Shipment tracking
- Customer communication
- Problem solving
- Multitasking
- Carrier coordination
- Dispatch coordination
- Billing and documentation
- Attention to detail
- Phone customer service
- Email customer service
Categories
- Customer Service & Support
- Logistics
- Transportation
Keywords
- Customer Service Representative
- CSR
- 3PL
- logistics
- freight
- shipment tracking
- TMS
- TruckMate
- order status
- dispatch
- carrier coordination
- billing
- documentation
- Microsoft Office
- Excel
- Outlook
- Word
- customer support
- freight brokerage
- transportation
Seniority
Mid level
Tools
- TMS
- TruckMate
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
Languages
- English