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Added 25 mins ago
Senior Analytics Engineer
Securian Canada
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Added 57 mins ago
Director, Wealth Digital AI Platforms & Technology Delivery
BMO
Toronto, ON · BMOPLACE
Full-time
Apply deep knowledge of generative AI and agentic systems, including LLM orchestration, tool use, retrieval-augmented generation, prompt and context engineering, evaluations, guardrails,…
Added 1 hour ago
Strategy & Transformation Associate Consultant
Capgemini
Mississauga, ON
…engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner…
Added 1 hour ago
Financial Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
$50,000 to $53,000 CAD / year
Full-time
Added 1 hour ago
Financial Services Associate - Full Time - 15 Month Contract
Meridian Credit Union
Hamilton, ON
$60,000 to $64,000 CAD / year
Full-time
Added 1 hour ago
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
Practical understanding of agentic workflows, prompt chaining, and the latest trends in generative AI
Added 1 hour ago
AI Consultant, Entry Level
Jobright.ai
Canada
Full-time
Basic understanding of AI, machine learning, and generative AI concepts
Added 1 hour ago
Cloud Support Lead
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
$88,496 to $128,625 CAD / year
Full-time
Must have experience deploying and supporting Azure Foundry, Machine Learning (ML), Agents, and Generative AI models
Added 2 hours ago
Canada Leader, Specialist Solution Architects | Chef du Canada, Architectes de solutions spécialisés
Amazon
Vancouver, BC · Toronto, ON · Montreal, QC
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Added 2 hours ago
Corporate Finance Associate
Collingwood
Burlington, ON
Full-time
Our ambition is to become a tech-enabled, AI-led business, therefore having awareness of LLMs and Generative AI, and an understanding of how AI can help drive efficiencies in your role is…
Added 2 hours ago
Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
Siemens
Calgary, AB
Full-time
Added 2 hours ago
Senior Data Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Hands-on experience with Snowflake, including its AI and generative AI capabilities (such as Cortex AI, Snowpark, and vector search).
Added 2 hours ago
Azure DevOps engineer
IFG - International Financial Group
Vancouver, BC · Greater Vancouver, BC
Contract
Experience working with AI agents, Agentic AI, generative AI, or AI-assisted developer tools.
Added 2 hours ago
Chief Information Security Officer
University of Alberta
Edmonton, AB
Full-time
…vendors, safeguards for institutional and research data used with generative and agentic AI, monitoring for unsanctioned AI use, and alignment with recognized frameworks (e.g., NIST AI RMF,…
Added 2 hours ago
AVP Full Stack Java/Angular Developer
Citi
Mississauga, ON
Full-time
Experience with Python or Generative AI tools or Machine Learning is a definite plus.
Added 2 hours ago
Freelance Brand Art Director / Directeur(trice) artistique de marque - Freelance
New York Holdings
Remote, Canada
Contract · Remote
Experience working with emerging technologies, AI tools, or generative design workflows.
Added 2 hours ago
Counsel, Intellectual Property
WSP
Montreal, QC
Comfortable using AI tools, including generative AI, in day-to-day legal work, with an interest in helping develop practical internal solutions for the legal team.
Added 3 hours ago
Chief Information Security Officer
University of Alberta
AB · Edmonton, AB
Full-time
…vendors, safeguards for institutional and research data used with generative and agentic AI, monitoring for unsanctioned AI use, and alignment with recognized frameworks (e.g., NIST AI RMF,…
Added 3 hours ago
Specialist - Software Engineering- GEN AI
LTM
ON · Ontario, Canada
$80,000 to $90,000 USD / year
Full-time
We are seeking a highly skilled Full Stack Developer with strong expertise in Python and Angular to build and support modern cloudnative applications The ideal candidate should be…
Added 3 hours ago
Service Innovation Lawyer - Projects & Infrastructure
Osborne Clarke
London, ON · Bristol-London, ON
Full-time
Champion the adoption of generative AI tools and new workflows across the Projects & Infrastructure practice group, ensuring alignment with the firm’s AI governance framework (including…
Added 3 hours ago
Python & Database Developer
Astek
Montreal, QC
Full-time
Atouts : Agile/Squads, connaissance du domaine financier, pandas, scikit-learn, conteneurisation/déploiement ML, LLMs et IA générative
Added 3 hours ago
Full Stack Developer
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
Contract
5 years Experience working as a Full Stack Developer on complex software solutions in an agile team environment.
Added 3 hours ago
Senior Product Analyst, Core Payment Products
Payments Canada
Ottawa, ON · Toronto, ON
Added 3 hours ago
Generative AI Engineer
Experis Canada
Toronto, ON
Contract
Added 4 hours ago
AEO and GEO Marketing Manager
Stripe
Canada
Full-time
…Perplexity, and Google AI Overviews. The scope of the role includes Generative Engine Optimization (GEO), also known as Answer Engine Optimization (AEO) or Large Language Model (LLM) Search…

Reliance Home Comfort

AI Execution & Program Manager

Toronto, ON, Canada

Experience: 3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Find Your Limitless with Reliance

By joining Reliance as an AI Execution & Program Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools.
Manage end‑to‑end implementation including requirements, vendor coordination, configuration, testing, rollout, and performance tracking.
Ensure AI initiatives align with business goals, operational needs, customer experience standards, and compliance requirements.
Oversee development of sentiment analysis, customer insights, and predictive models that drive operational improvements.
Monitor AI performance, identify optimization opportunities, and drive continuous improvement.
Translate data into actionable recommendations for Contact Center leadership, Field Operations, and cross‑functional partners.
Serve as the central project manager coordinating across IT, Operations, Field, Sales, Training, and external vendors.
Build and maintain project plans, timelines, dependencies, risks, and success metrics.
Define KPIs, validate post‑launch performance, and support change management, training, and adoption strategies.
Gather feedback from frontline teams and customers to refine AI capabilities.
Identify and prioritize new AI use cases and support business case development.
Ensure ethical, secure, and sustainable AI deployment through governance frameworks.
Oversee integration of AI tools with systems such as CRM, IVR, NICE, and Power BI.
Facilitate cross‑functional workshops to support ideation, planning, and continuous improvement.

What do you bring?

Bachelor’s degree in business, Technology, Engineering, Data Science, or related field; MBA or advanced degree is an asset.
3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Experience deploying enterprise software or customer‑facing technologies; exposure to AI, machine learning, NLP, or automation tools preferred.
Familiarity with contact center platforms (IVR, CRM, WFM, QA, telephony) and tools such as NICE CXone, Salesforce, Dynamics, MuleSoft, and Agentic AI.
Strong stakeholder management, vendor coordination, and cross‑functional leadership skills.
Understanding of data privacy, compliance, and ethical AI principles.
Ability to translate operational needs into technical requirements and assess vendor capabilities.
Strong analytical skills with experience using dashboards, KPIs, and performance insights.
Comfortable partnering with data teams and solution architects to ensure scalable designs.
Proven track record managing complex, multi‑team technology projects from concept to rollout.
Highly organized, able to manage competing priorities and deliver on tight timelines.
Strong communicator capable of influencing at all levels and driving alignment.
Proactive, results‑oriented, and skilled at navigating ambiguity.
Customer‑centric mindset with a passion for improving frontline and customer experiences.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This post is for new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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More about this job

Responsibilities

Lead the end-to-end deployment and management of AI solutions including chatbots, virtual agents, and predictive analytics. Coordinate across IT, Operations, and external vendors to ensure AI initiatives align with business goals and operational performance.

Requirements

Requires a bachelor's degree in business, technology, or a related field with 3-5 years of experience in digital transformation or AI implementation. Candidates must possess strong project management skills and familiarity with contact center platforms and automation technologies.

Skills

AI deployment
Project management
Digital transformation
Vendor coordination
Data analysis
Stakeholder management
Generative AI
Predictive analytics
CRM systems
Change management
KPI tracking
Cross-functional leadership
Process optimization
Technical requirements gathering
Customer experience standards
Automation tools

Benefits

Competitive base pay
Performance-based incentives
Benefits plan
Training and development programs
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

AI Execution
Program Manager
Generative AI
Chatbots
Virtual Agents
Predictive Analytics
Natural-language IVR
Agent-assist tools
CRM
NICE CXone
Salesforce
Dynamics
MuleSoft
Agentic AI
Power BI
Digital Transformation
Contact Center Operations
Machine Learning
NLP
Automation
Data Privacy
Compliance
Governance
Project Management
KPIs
Change Management
Stakeholder Management
Vendor Coordination
Cross-functional Leadership
Home Services

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