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Added 22 mins ago
Store Lead
Tailored Brands
Burnaby, BC
Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 22 mins ago
Project Controls - Cost
Fluor
Vancouver, BC
Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 22 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC
Toronto, ON
Full-time
As an Embedded Banking Program Information Technology (IT) Delivery Manager you will own enterprise-scale technology delivery for embedded banking solutions spanning complex partner…
Added 37 mins ago
Temporary Account Manager
Monks
Toronto, ON
$40 to $55 CAD / hour
Full-time
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of…
Added 37 mins ago
AI Product Manager
Insight
Toronto, ON
Full-time
…company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep…
Added 51 mins ago
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 51 mins ago
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
Pre-Sales & Scoping: Partner with account and pre-sales teams to support pre-sales activity, including technical scoping, effort estimation, and proposal shaping.
Added 51 mins ago
Assistant Manager, Enterprise Platform Administration & Enablement
Carleton University
Ottawa, ON
Other
…low code, analytics, collaboration, and cloud platforms that support Enterprise Application and digital solution delivery. This role ensures that platforms such as Microsoft Power Platform,…
Added 51 mins ago
Payroll Partner - Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
Performs business model reviews and through re-engineering of the business processes generate new information technology-based business solutions. The re-engineering requires an…
Added 51 mins ago
Clinical Therapist (Masters) - Community Support Adults - Mental Health & Addictions
Nova Scotia Health Authority
Amherst, NS
Full-time
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 51 mins ago
Payroll Partner - Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
Performs business model reviews and through re-engineering of the business processes generate new information technology-based business solutions. The re-engineering requires an…
Added 51 mins ago
Clerk III - Health Information
Prairie Mountain Health
Brandon, MB
Full-time
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 52 mins ago
Pharmacy Assistant Communications - Express Scripts Canada
The Cigna Group
Mississauga, ON
Full-time
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 1 hour ago
Lead Apprenticeship, Training
Glencore
Sparwood, BC
$123,000 to $144,000 CAD / year
Full-time
Reporting to the Manager, Training & Development, the Lead Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining…
Added 1 hour ago
Lumber Sales Pari Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 1 hour ago
Hardware Sales Part Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 1 hour ago
Asset Protection Specialist Full-Time - Fort McMurray
The Home Depot Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…APS must demonstrate integrity at all times, respond to and support key AP and operational concerns of all associates and remain focused on store specific business…
Added 1 hour ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
…permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device Reprocessing areas across Fraser…
Added 1 hour ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects…
Added 1 hour ago
HVT Operations Manager
Kinectrics
Toronto, ON
Full-time
Support capital planning and business cases for new equipment, vehicles, technology, and staffing investments.
Added 1 hour ago
Licensed Assistant Manager
EssilorLuxottica Group
ON · Toronto, ON
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
Senior Learning & Development Specialist
Emburse
Toronto, ON
Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
Senior Construction Inspector - Municipal Infrastructure
AECOM
Windsor, ON
Full-time
Work closely with the Project Engineer and Project Manager, to ensure construction is in compliance with project specifications
Added 1 hour ago
Retail Sales Associate
Canna Cabana
Guelph, ON · Silvercreek, Guelph, ON
$17.6 to $18.5 CAD / hour
Part-time
Adapt communication style in order to deliver information effectively to a range of individuals
Added 2 hours ago
IT Site Manager - Infrastructure & Operations
STERIS
Quebec, QC
Full-time
As an IT Site Manager, you will play a critical leadership role in ensuring technology enables the success of our manufacturing and business operations. You will lead a local IT team,…

Reliance Home Comfort

AI Execution & Program Manager

Toronto, ON, Canada

Experience: 3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Find Your Limitless with Reliance

By joining Reliance as an AI Execution & Program Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools.
Manage end‑to‑end implementation including requirements, vendor coordination, configuration, testing, rollout, and performance tracking.
Ensure AI initiatives align with business goals, operational needs, customer experience standards, and compliance requirements.
Oversee development of sentiment analysis, customer insights, and predictive models that drive operational improvements.
Monitor AI performance, identify optimization opportunities, and drive continuous improvement.
Translate data into actionable recommendations for Contact Center leadership, Field Operations, and cross‑functional partners.
Serve as the central project manager coordinating across IT, Operations, Field, Sales, Training, and external vendors.
Build and maintain project plans, timelines, dependencies, risks, and success metrics.
Define KPIs, validate post‑launch performance, and support change management, training, and adoption strategies.
Gather feedback from frontline teams and customers to refine AI capabilities.
Identify and prioritize new AI use cases and support business case development.
Ensure ethical, secure, and sustainable AI deployment through governance frameworks.
Oversee integration of AI tools with systems such as CRM, IVR, NICE, and Power BI.
Facilitate cross‑functional workshops to support ideation, planning, and continuous improvement.

What do you bring?

Bachelor’s degree in business, Technology, Engineering, Data Science, or related field; MBA or advanced degree is an asset.
3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Experience deploying enterprise software or customer‑facing technologies; exposure to AI, machine learning, NLP, or automation tools preferred.
Familiarity with contact center platforms (IVR, CRM, WFM, QA, telephony) and tools such as NICE CXone, Salesforce, Dynamics, MuleSoft, and Agentic AI.
Strong stakeholder management, vendor coordination, and cross‑functional leadership skills.
Understanding of data privacy, compliance, and ethical AI principles.
Ability to translate operational needs into technical requirements and assess vendor capabilities.
Strong analytical skills with experience using dashboards, KPIs, and performance insights.
Comfortable partnering with data teams and solution architects to ensure scalable designs.
Proven track record managing complex, multi‑team technology projects from concept to rollout.
Highly organized, able to manage competing priorities and deliver on tight timelines.
Strong communicator capable of influencing at all levels and driving alignment.
Proactive, results‑oriented, and skilled at navigating ambiguity.
Customer‑centric mindset with a passion for improving frontline and customer experiences.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This post is for new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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More about this job

Responsibilities

Lead the end-to-end deployment and management of AI solutions including chatbots, virtual agents, and predictive analytics. Coordinate across IT, Operations, and external vendors to ensure AI initiatives align with business goals and operational performance.

Requirements

Requires a bachelor's degree in business, technology, or a related field with 3-5 years of experience in digital transformation or AI implementation. Candidates must possess strong project management skills and familiarity with contact center platforms and automation technologies.

Skills

AI deployment
Project management
Digital transformation
Vendor coordination
Data analysis
Stakeholder management
Generative AI
Predictive analytics
CRM systems
Change management
KPI tracking
Cross-functional leadership
Process optimization
Technical requirements gathering
Customer experience standards
Automation tools

Benefits

Competitive base pay
Performance-based incentives
Benefits plan
Training and development programs
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

AI Execution
Program Manager
Generative AI
Chatbots
Virtual Agents
Predictive Analytics
Natural-language IVR
Agent-assist tools
CRM
NICE CXone
Salesforce
Dynamics
MuleSoft
Agentic AI
Power BI
Digital Transformation
Contact Center Operations
Machine Learning
NLP
Automation
Data Privacy
Compliance
Governance
Project Management
KPIs
Change Management
Stakeholder Management
Vendor Coordination
Cross-functional Leadership
Home Services

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